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“Waiting for Renovations” 3 of 5 stars
Review of Sheraton Tampa Riverwalk Hotel

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Sheraton Tampa Riverwalk Hotel
3.5 of 5 Hotel   |   200 North Ashley Drive, Tampa, FL 33602 (Downtown)   |  
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Breakfast for 2 Included
Ranked #70 of 159 Hotels in Tampa
GreenLeadersSilver level
Boston
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
“Waiting for Renovations”
3 of 5 stars Reviewed September 2, 2013

This is my 2nd time to this property. I stay here because of the proximity of the University and I am a Starwoods member. I believe that the renovations are coming right on time because the hotel needs a facelift. The backboards in our room looked like thay were used to play hockey with. Carpet needed replacing in spots. More outlets are needed for this new generation of electronics.The front desk staff was great. They had alot of house guests and kept up with it all. We were there during University of Tampa orientation week so I am letting them off the hook a little. But really this must happen every year and our experiences with the restaurant and valet left alot to be desired. Surely they must have expected a full house in both areas? The restaurant at breakfast was a free for all. Undermanaged, no bus help, not enough waitstaff and very angry guests. The kitchen was fabulous though, buffet was always replenished. Food was hot and enough choices to make the buffet worth spending the money on. Guests were clearing their own tables in a desperate attempt to find a space to eat. Really inexcusable. Waiter grumbling and not able to get me a clean spoon! The valet on most days/nights worked hard to keep up. But again one night there was only one young man working and an endless caravan of returning parents. Poor guy was running nonstop. Again understaffed. I will be back in Oct for parents weekend and hope the renovations will be at least started. I also hope they are ready for another onslaught of parents descending and have staff ready to greet us!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Chefette,
Thank you for your loyalty and for taking a moment to tell us about your most recent experience. We’re sorry to hear the staff in our restaurant and valet areas were not able to deliver service consistent with your expectations. It’s with feedback like yours that we are able to review our operations and ensure that we correct deficiencies to enhance our guest experiences. We’re happy you agree that we are an ideal option for guests visiting the University of Tampa and look forward to having you back for Family Weekend in October. We recently began our renovations and that they are scheduled for completion by the end of the year. Please pardon our dust as we enhance our facilities. We’ll be ready and look forward to seeing you and other Spartan parents again next month.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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English first
Venice, Florida
Top Contributor
119 reviews 119 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed August 29, 2013

Okay folks, here's the real deal. If you're looking for a super fancy expensive place, skip the Sheraton Tampa Riverwalk Hotel. BUT if you're seeking a reasonable price with a room that overlooks the Hillsborough River...and super comfortable with a GREAT STAFF...this is your place!
Now let's chat about the restaurant! Last night we dined at Bern's ... tonight at the Sheraton Tampa Riverwalk Hotel. We BOTH so loved our meals (salads with chicken)...LOVED our wine at a WAY MORE REASONABLE PRICE...and MEKO, our server, was attentive to our every need! Our experience tonight was MEMORABLE. Our host/sommelier Brian LaSalle was simply amazing. He accommodated our every need... which were many since we spent our day - and yesterday - and the day before - in Tampa General Hospital (also amazing!!).
I would not consider staying anywhere else but in the Sheraton Tampa Riverwalk Hotel. Their location and SHUTTLE (thank you guys!!!) were fabulous. Park your car and get chauffeured around town by the best drivers around!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Hello janconover,
We appreciate you choosing our hotel for your recent stay and want to sincerely thank you for sharing details about your stay. We’re happy that you found our hotel to provide great value and that you experienced great service from our team members. Thank you for recognizing Meko and Brian in our Ashley Street Grille as well as our shuttle and valet teams. We frequently have guests staying with us when visiting Tampa General Hospital due to our value and convenience. We’re glad to hear your experience reinforces this. Should you ever return to Tampa, we hope you’ll consider staying with us again.
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WI
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2013

stayed for 5 nights while taking daughter to college at UT. Pet friendly. Dog park 3 blocks north behind art museum was great for my small dog. right on river walk, balcony room views on west side of hotel are beautiful of river and UT. Nice pool. Bed comfortable and room clean and spacious. restaurant on site with room service was good, large portions. Wanda Lee from room service was great! quick walk to UT over bridge. small eateries and CVS a few blocks east. Tropical smoothie shop 1 block east, Pita place and taco bus were favorites for quick bite. Hotel will shuttle you within 3 mile radius. Only negative is valet parking price of 18 dollars a night, ouch. Valet service was excellent, though-Kerry G. made sure of it(excellent customer service by him). Definitely will stay again when visiting daughter.

Room Tip: river view!
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Green Features: if you decline housekeeping by placing tag on door overnight you will get a 5 dollar voucher for restaurant/room service. Nice feature!
  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Greetings kikiWi,
Thank you for choosing the Sheraton Tampa Riverwalk when bringing your daughter to college at the University of Tampa. We’re glad to hear that our hotel’s location and amenities were ideal for your visit. Thank you for recognizing Wanda and Kerry for their excellent service. We look forward to welcoming you back to our hotel every time you visit your daughter at UT. Go Spartans!
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nycity
1 review
5 of 5 stars Reviewed August 24, 2013

i would suggest that if one is seeking a comfortable,efficient,friendly settting this establishment should be considered -it is in the heart of tampa and all of our needs were met without request on several occasions.Cary the parking valet manager was especially helpful-we were treated like family-ed keane.

Room Tip: the river view rooms were perfect.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Ed,
Thank you for staying with us and for sharing your feedback. We’re delighted to have your recommendation and glad you enjoyed our location and that our staff was able to meet your needs. We appreciate you recognizing Kerry. He and his team work hard to make each guest’s arrival and stay pleasant and memorable. We’re happy to hear they delivered again.
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 21, 2013

Our check-in proceess was fine,however once we reached the room my mind changed. The room had a bad odor and was very dirty, even the windows were dirty. I found a housekeeping staff and ask them to come to the room and she agreed with us about the smell. She made a call and changed the room,the new room the carpet was very dirty and stained. We decided to stay because it was just an overnight stay. We were the guess of part of a wedding party ,and didn't want to separate. Shame on you Sheraton staff for not contacting us regarding the room.

Room Tip: make sure the room is clean
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Hello taylove2711,
Thank you for staying with us during your recent visit to Tampa. We’re extremely sorry to hear about your experience and disappointed to hear that our team members were unable to resolve your concerns while you were with us. It’s through feedback like yours that we can identify areas where we can better coach our team members to help ensure that they are consistently delivering exceptional customer service. Please accept our apologies for not delivering in this instance.
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Sewickley, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2013

This is an older Fla Hotel. It is very clean and has nice rooms. The location is excellent for visiting alot of Tampa attractions. The staff here could not be better. They are all very friendly and caring. They will go out of their way for you. The restaurant is excellent and once again the staff is amazing.The shuttle drivers take wonderful care of you. I highly recommend this hotel.

Room Tip: Stay on the Riverwalk Side it is wonderful.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Greetings Japol63,
Thanks for choosing the Sheraton Tampa Riverwalk for your recent visit. We appreciate you taking a moment to tell us about your stay. We’re delighted to hear that you experienced exceptional customer service from all of our team members. Thank you for your endorsement. We hope to get a chance to have you as our guest again soon.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

During my stay , the staff exceeded expectations . Hospitality was great . Valets were very good. Restaurant was great . Can't stress enough how pleased I was with service. Perfect room with a great view

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ignacio H, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, September 14, 2013
Geor9403,
Thanks for staying with us and for sharing your experience. We’re happy to hear that our team members provided you with great hospitality. We appreciate having you as our guest and hope you’ll consider staying with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tampa Riverwalk Hotel

Address: 200 North Ashley Drive, Tampa, FL 33602
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tampa Riverwalk Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Our hotel is conveniently located near the Port of Tampa and Raymond James Stadium, home of the Buccaneers. Onsite we also have over 10,000 sq ft of meeting and event space. ... more   less 
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Also Known As:
Tampa Sheraton
Sheraton Tampa

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