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“Very Friendly Staff” 4 of 5 stars
Review of Sheraton Tampa Riverwalk Hotel

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Sheraton Tampa Riverwalk Hotel
3.5 of 5 Hotel   |   200 North Ashley Drive, Tampa, FL 33602 (Downtown)   |  
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Ranked #77 of 159 hotels in Tampa
GreenLeadersSilver level
Sarasota, Florida
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“Very Friendly Staff”
4 of 5 stars Reviewed October 27, 2012

I spent two nights here with my daughter this weekend for a conference at the Tampa Forum. We received an awesome deal with our AAA discount and received free breakfast buffet and parking. We walked most of the time to the conference at the Forum although the shuttle was offered and did an outstanding job considering how many people were at the conference and stayed at the hotel. The valet guys were always friendly as was the front desk. The restaurant stayed open late to serve the people coming in from the conference which I thought was pretty cool. The room was big, no frig or safe in my room. I was surprised there was not a hot tub although there was a nice outside pool. As a few others have said, the hotel is dated. I would stay here again.

Room Tip: There are two sides to the hotel. One is the street with the downtown view the other is the river f...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 29, 2012
Hello mmrock! Thanks for taking the time to submit a review on our hotel. It's great to hear that your daughter and yourself were able to enjoy our spacious rooms as well as the area by walking to/from the forum. As you stated, we do have a shuttle which runs within a 3 mile radius complimentary but many of the venues are all within walking distance. It's great to hear that you enjoyed the service delivered by our valet and front desk team. We pride ourselves in delivering exceptional service so it's always rewarding to hear our guests rave about it. Thanks again and we appreciate the feedback.
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616 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Palm Coast, Florida
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 12, 2012

I stayed at this hotel from September 5 thru October 8. My room was quite comfortable and very clean. It helped me to relax. My husband had a double liver transplant, so I went back and forth to Tampa General every day. The staff at this hotel is totally exceptional. First and foremost, I want to thank Thabani and Jennifer at the front desk; they are the most congenial and intelligent people you will ever have to deal with. I just love them both. Laura, Samantha, Kyle, and Tracy are also just wonderful people, also at the front desk. Dontay and Denise take care of the VIP room upstairs. They were so good to me. Thank you for the breakfast every day, and thank you for the wine every night. Andrew, Ron, Chuck, Scott, and Austin are the valet/shuttle drivers. What a great bunch of guys. And Ally, Maxine, Joe, and, of course, Michael, are in the restaurant/bar area. I CANNOT BEGIN TO THANK YOU ALL ENOUGH FOR ALL YOU HAVE DONE FOR ME. I COULD NOT HAVE MADE IT THROUGH THE WEEKS I WAS THERE WITHOUT MY "SECOND FAMILY." AGAIN, THANK YOU ALL SO VERY MUCH!!! I highly recommend this hotel to everyone for any reason you have to be in Tampa.

Room Tip: Choose the rooms on the riverside. It is so beautiful and relaxing.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 23, 2012
Hello LPalmieri! First and foremost, we truly hope your husband is doing well and please know we all truly miss seeing your face. We are extremely pleased to hear that despite the reasoning for your stay with us, that you were able to enjoy every moment while here with us. From everyone on our team- we thank you for staying with us and we miss you. Best of Luck to your husband and we hope to see you both - but for a vacation next time, not a hospital visit :)
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Oakton, Virginia
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 11, 2012

Very comfortable bed. Loved the cookies they left for me on my last night there! Convenient shuttle to the convention center. I asked to be moved because the first room, although clean, had a stale smell, wallpaper peeling in the bathroom, front of the bathroom cabinet looked beat-up, and overlooked a roof with standing water. The desk staff was very helpful and accommodating, and the second room, same style, was better. Nice breakfast buffet, although I had to go find someone to seat us.

Room Tip: Upper level has better views
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 29, 2012
Hello Diane. We appreciate you taking the time to share with us your experience with our hotel. Please know we have passed on the maintenance issues you stated to our Engineering team so that they can look into it and rectify as needed. Please know, it is not the norm for us to check in our guests to a room that is not ready for occupancy as it was an off situation. We appreciate your understanding. Anyhow, we are glad you enjoyed the cookies we sent to your room and even more the buffet served in the Ashley Street Grille. Thanks and we hope to see you again soon.
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Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 9, 2012 via mobile

Business in town required me to stay overnight. The hotel is centrally located in quiet downtown near highways as well as univ of tampa. Lobby is clean and simple. The hallways and rooms are very dated. Wear and tear is evident. Half assed repairs. Bedding was nice though souJoanne Williams from Thomas shugenessy tel.2163749423 re. Anna erias in lake county painsvelle . Rubberynd was easily heard from other rooms and hallway

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 29, 2012
Hello khonkaen! We appreciate your feedback and have brought your concern to the Engineering team to look into. Please know we do our best to rectify any repairs and never go into it half-effort. As you stated, we are a great hotel location wise - centrally located to tons of businesses, restaurants and venues. Plus having our complimentary shuttle helps as well. Thanks again for your feedback and we hope to see you again soon
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Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

Absolutely amazing stay! Took my girlfriend to get out of town and celebrate her promotion. First the girl at the Front Desk got us a comp upgrade to harbor view due to my SPG status, which was awesome! Room was very spacious and clean. Great location right in the heart of Tampa Bay. Really could not have asked for more. Def recommend this hotel to anyone traveling through Tampa.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 23, 2012
Hello Sean! Thanks for taking the time to submit a review on our hotel. It's great to hear that everything with both your stay and your girlfriend's stay was amazing. We hope to have you both back soon- and CONGRATS to your girlfriend on her promotion- way to go!
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Astoria, New York
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 2, 2012

This is a decent hotel. Some of the upsides of the hotel are the pleasant staff, the pool overlooking the river, the central location, and attentive valet service. Tip: You can grab a free breakfast before 9AM on the sixth floor dining room. Skip the overpriced full breakfast at the lobby restaurant.

If you are lucky enough, you will have Sheila as your housekeeper. She is the friendliest and most helpful housekeeper that I have had at any of my hotel stays.

Downside - The hotel needs to do a better job getting its guests under control. Noise levels on several occasions were unacceptable. At one point I had to pound on the door of one guest to shut down his obnoxiously loud speakerphone conversation that disrupted my work.

The closet doors were also a bit tricky and the carpeting a bit shabby.

Net, net - had I paid more than $75 a night for this hotel, I would have given it three stars. However, the hotel is a good value option.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 29, 2012
Hello mjdigennaro! We appreciate you taking the time to submit your feedback on your past stay. It's great to hear that you enjoyed your housekeeper, Sheila- she's amazing!!! As you mentioned, we are centrally located to tons of venues, including businesses, restaurants and museums. Although there are tons of places you can walk to easily, we also have a shuttle which runs within 3 miles of the hotel complimentary. As you stated, we have a club floor which offers complimentary breakfast until 9am to our guests with Club Access. We also have a restaurant which offers a huge breakfast buffet at a reasonable price. The restaurant is also open for lunch and dinner and offers room service as well. Thanks again for your feedback and we hope to see you again soon.
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Delray Beach, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 1, 2012

I purchased a living Social voucher to the property in June or July. The voucher expired on 8/31 but it clearly states that the $350 price could still be used but the package is void.

However, the reservation associate disclaims everything and says it's a lost case. Under recommendation from Living Social we contacted the Front Desk Manager, she told us to leave a message for the Revenue Manager. She never called back and upon calling her back we were again advised that there is nothing they can do.

In attempting to contact the GM, I received the run around.

Someone is missing the concept that they are in the hospitality and service industry! The $300 fee may be lost but I can assure you that each and every one of the multitudes of individuals will be made aware of this.experience. This is hardly what one would expect from a Starwood property. But, it appears that flag IS MEANINGLESS.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, October 23, 2012
Greetings Innkeeper! It's unfortunate to hear about your experience in the redemption process of your living social voucher. As you are aware, they was a deadline of 8/30 to redeem the offer and although you were doing so after that date, we did try to accomodate you as best as we could. We apologize if what we were offering was not what you were expecting but please know we were going above and beyond in getting you booked at our property despite the expired voucher. Please know this is not how we want our guests or potential guests to feel and we hope you will change your perception of us. Thanks for the feedback and take care.
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Additional Information about Sheraton Tampa Riverwalk Hotel

Address: 200 North Ashley Drive, Tampa, FL 33602
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Tampa Riverwalk Hotel 3.5*
Official Description (provided by the hotel):
Our hotel is conveniently located near the Port of Tampa and Raymond James Stadium, home of the Buccaneers. Onsite we also have over 10,000 sq ft of meeting and event space. ... more   less 
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Also Known As:
Tampa Sheraton
Sheraton Tampa

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