Me and my boyfriend went to Stone Chase for our Tuesday date night (January 22nd) that we do every week because that is my only day off. This is the worst experience that I have ever had in a restaurant. We both work in the restaurant business and we could not believe the horrible service we experienced tonight. When we walked in we were put on a wait so I went to use the ladies room. When I went in, one stall was out of order while the other had no toilet paper. Then we were brought to a high top that had some kind of drink spilled all over it and on the floor around it. We were instructed to sit at the table while it was cleaned. They cleaned the table but left the floor soaked, there was a puddle of water under my boyfriends chair. Our server was absent most of our meal and did not introduce herself to us. We ordered the fried cheese as an appetizer and it was a little over cooked. When I was eating the fried cheese my drink was empty and I had to share with my boyfriend because we couldn't find our server. Then our server offered to bring us more bread to which we accepted. We never received the bread, she just totally forgot about it. Then when our food came out I had to stare at my food for about five minutes before someone brought me some eating utensils. My boyfriend ordered a medium burger and got a well done, very overcooked burger. He says that the food is no better than a diner. That if hes gonna pay $11 for a burger it shouldn't be from a frozen bag and it should be properly seasoned. A food runner brought us our food and our server did not come to see how everything was or if we needed anything. After our meal I went to the ladies room to which a server was in the stall. She then came out of the stall put on her apron and walked out, she did not wash her hands. The staff is very unprofessional and rude. They pride themselves on their food and their "passionate" service, i did not see it. I am very disappointed in this place. It seemed very busy and i don't understand why. I will not be coming back to Stone Chase.
If you own or manage Stone Chase, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.