My family and I stayed at this hotel. We left new items in the room sitting on the couch in our room. Housekeeping claimed that only trash was left in the room but we indeed left expensive items (purse, watches and perfumes). It is hard for me to believe that housekeeping thought those items were trash. We called the front desk to ask for the manager and Alan said there was no manager on property after 5pm. Alan at the front desk said "Your items are gone and never coming back." He called the general manager Theresa for us.She was very rude and told us that we left "trash" in the room. She said that housekeeping took a long time to clean our room, which is of no relevance. She said, "You have to check out tomorrow," as though we were causing problems. When I requested some kind of compensation she very rudely said "Well, that's not happening!" I called the hotel one time two days after I checked out to see what we could do moving forward. She told me that if I contact her again she would consider it harrassment. How could this be harrassment after one call? Especially since valuables are misplaced. I decided to contact the Choice Hotel Group customer service. Even after they talked with her she refused to talk to me or return my calls. She suggested I file a police report, which I will do if this is not cleared up. I have worked in hospitality for a long time and have never encountered a situation like this. At most hotels missing items are always found or compensated for. The customer service I have received is deplorable here. I understand that mistakes are made in hotels on a daily basis but the general manager here is not professional at all.
- Official Description (provided by the hotel):
- Newly RENOVATED as of October 2011, COMFORT SUITES SAWGRASS our All SUITE Hotel conveniently located on West Commercial blvd just between University drive and Pine Island road. Comfort Suites Sawgrass is located minutes to Sawgrass Expressway, I95 and Florida Turnpike, location is at its BEST. The REFRESH DECOR of our SUITES brings Comfort, with the finest accommodation at the most competitive and relaxing atmosphere. OUR SUITES are with King or Queen Beds, mini-refrigerator, microwave, coffee maker, hair dryer, iron/ironing boards. Our FREE DELUXE HOT BREAKFAST AND FREE Newspaper makes a "Great START for the morning. Our Free Internet Access, Business center, fitness room, out door heated pool and hot tub are part of our amenities in making your STAY A Relaxing and Comfort Stay! ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Sawgrass Hotel Tamarac
- Comfort Suites Tamarac
- Tamarac Comfort Suites