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“The Unfriendly Front Desk” 3 of 5 stars
Review of Comfort Suites Sawgrass

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Comfort Suites Sawgrass
2.5 of 5 Hotel   |   8301-A W. Commercial Blvd, Tamarac, FL 33351   |  
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Ranked #3 of 7 hotels in Tamarac
Portsmouth
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“The Unfriendly Front Desk”
3 of 5 stars Reviewed January 23, 2013

I recently stayed here 18 Jan-20 Jan 2013 when visiting my folks, since it was about two miles from their place.
Upon checking in had room keys problems, that the confused front desk couldn't figure out. That was the last time I had eye contact, or a glimpse of a smile from them, or any other worker in this hotel.
Each time I approached the desk, whether to ask directions, to inquire of a toiletry(there is a note in the room to ask for one if you forgot yours) I was met with unfriendliness, abrupt answers and the worse offender... the scowling overnight lady. She had a cruel look to her, think an 1880's English prison matron, I expected to be locked in solitary by her.
Overall, the free breakfast was bland, no meats or potatoes, and seemed as though made several days before.The room was fair to good, with an old TV, a loud AC, but a king size bed.
The two good things about the property? across the street is a gas station with lots of out of town papers, with the fellow there quite engaging, and the real gem..... about 1/2 mile away a wonderful liquor store run by An Indian gentleman from the the Islands! His collection of spirits is wonderful, and offers tastes! If going to Tamarac, or Coral Springs research first, or perhaps the general manager can introduce customer service to her unhappy staff!

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed January 7, 2013

I booked this hotel because it was affordable. I had no trouble checking in and my room was spacious and clean. The breakfast in the morning is always warm and tastes fresh. When I left to the mall and caemback, my room was cleaned and nothing had been taken, unlike some past hotel experiences.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 23, 2012

Stayed at the Comfort Suites during first business trip to Coral Springs so wasn't sure of the correct location to be in. The hotel was OK - clean room, bathroom etc and the stay friendly. The only bar/restaurant nearby is Cheddars, which is ok for a quick beer and burger. Other than that there is little else around. If you want to be closer to more bars and restaurants then you need to be on Universal Drive, closer to The Walk.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheresaC876, General Manager at Comfort Suites Sawgrass, responded to this review, March 15, 2013
Thank you so much for taking the time out to write a review of our property. I do hope you will stay with us again when you travel back to our area.
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Poughkeepsie, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2012

I always read reviews before booking a hotel so I was surprised by all the good reviews when my stay was not. I would say the only good thing about my stay was the comfortable bed and pillows. Was I given the last room on the floor? It had to be. The lobby was beautiful but my room looked so run down. The door was all scratched up as if an animal clawed at it. The air conditioning was so noisy, I had to shut if off. The grout in the bathroom was black and wallpaper was peeling. The shower handle was so loose, it was hard to keep it in place to take a hot shower. Breakfast was not too bad, but not enough choices in my opinion. I've stayed in many Comfort Suites before, but this one was the worst. I was only there for one night due to coming here for a funeral and I knew I would not be the room for too long so I dealt with it. But if I ever have to come this way again, I know I will not be staying here.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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TheresaC876, General Manager at Comfort Suites Sawgrass, responded to this review, November 20, 2012
I must first apologize for any inconvience you experienced while a guest at our hotel but at the same time I also feel the need to inquire as to what room you were in. You seemed to have had many issues in one room for one night that It has caused much concern for me. We have been working very hard to renovate our rooms so our guests are happy with their stay and I am so sorry you did not experience that. I will say that I do hope you will choose to give us another opportunity to be of service to you should you travel to our area again.

Thank you so much for taking the time out to let us know how we are doing.
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 17, 2012

I stayed at the Comfort Suites and Mainstay Suites for a few days in October. I found out they were under new management and undergoing renovations to their property. The rooms were newly renovated and very clean and comfortable. The hallways had new carpeting and newly painted walls. I saw staff cleaning the carpets and common areas on a daily basis. The day I checked-in they were finsihing the flooring in the laundry room (Comfort Suites) and it looked great when it was done. They were uprooting old trees and putting new ones. The renovated hotel looks great and the staff were exceptional - they were very friendly and always wanted to help. This property should have a four and a half star rating if not five based on recent reviews. Keep up the good work.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheresaC876, General Manager at Comfort Suites Sawgrass, responded to this review, November 20, 2012
Thank you , thank you, for not only recognizing all of our hard work and efforts to make your stay a great one, but especially for taking the time out to let us know that. We will always be working hard to continue to improve our hotel to make your stay with us as pleasant and comfortable as possible. I can only hope that you will always allow us to be of service to you should you travel back to our area in the future.
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Jacksonville, Florida
1 review
4 of 5 stars Reviewed November 5, 2012

The staff and management greeted our group upon arrival Their attention, courtesy, and assistance with our needs made this trip very enjoyable. A first-class staff, with smiles to match!!
Definitely will stay at this property upon traveling to Ft. Lauderdale again.
Special Thanks to Sharmain Moore for going the extra mile to ensure all accomodations were correct!

Room Tip: Hotel far enough from street to keep the quiteness of the room at a maximum at night when resting an...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheresaC876, General Manager at Comfort Suites Sawgrass, responded to this review, November 6, 2012
We loved having your group at our hotel. We felt very privileged to have you as our guest . I am so happy that everyone had a great time and noticed how special our staff is. Sharmain has been with our hotel for quite some time and definately is an exceptional individual.

Thank you so much for taking the time out to let everyone know how we are doing. We can only hope to be able to be of service to you again should you travel back to our area.
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Miami Beach, Florida
1 review
5 of 5 stars Reviewed October 9, 2012

comfort suites in tamarac florida was a very good stay for me and my family. The hotel was very clean and. Customer service was excellent. The breakfast served every morning was very good, customer service at the front desk was also excellent and very kind to us every time we had a request. I will be using comfort suites again. tHANK YOU FOR BEING SO KIND.

Room Tip: The none smoking rooms are the best rooms. They are very clean and customer service was excellent.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheresaC876, General Manager at Comfort Suites Sawgrass, responded to this review, November 6, 2012
I am always so thankful to our guests for taking the time out to write a review of their stay with us. I am glad you had a good experience while a guest of ours. I do hope you will always consider staying with us if you return to our area.

Again, thank you and we will look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Sawgrass

Address: 8301-A W. Commercial Blvd, Tamarac, FL 33351
Phone Number:
Location: United States > Florida > Tamarac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Tamarac
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Sawgrass 2.5*
Official Description (provided by the hotel):
Newly RENOVATED as of October 2011, COMFORT SUITES SAWGRASS our All SUITE Hotel conveniently located on West Commercial blvd just between University drive and Pine Island road. Comfort Suites Sawgrass is located minutes to Sawgrass Expressway, I95 and Florida Turnpike, location is at its BEST. The REFRESH DECOR of our SUITES brings Comfort, with the finest accommodation at the most competitive and relaxing atmosphere. OUR SUITES are with King or Queen Beds, mini-refrigerator, microwave, coffee maker, hair dryer, iron/ironing boards. Our FREE DELUXE HOT BREAKFAST AND FREE Newspaper makes a "Great START for the morning. Our Free Internet Access, Business center, fitness room, out door heated pool and hot tub are part of our amenities in making your STAY A Relaxing and Comfort Stay! ... more   less 
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Also Known As:
Comfort Suites Sawgrass Hotel Tamarac
Comfort Suites Tamarac
Tamarac Comfort Suites

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