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“Busy Place” 3 of 5 stars
Review of Courtyard by Marriott Tallahassee Capital

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Courtyard by Marriott Tallahassee Capital
3.0 of 5 Hotel   |   1018 Apalachee Parkway, Tallahassee, FL 32301   |  
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Ranked #21 of 59 Hotels in Tallahassee
Certificate of Excellence 2014
Tampa, Florida
Top Contributor
226 reviews 226 reviews
74 hotel reviews
Reviews in 97 cities Reviews in 97 cities
158 helpful votes 158 helpful votes
“Busy Place”
3 of 5 stars Reviewed July 20, 2013

Stayed here twice for business meetings. I like the fact that food is available since there really isn't anything close by this hotel but I'm not a big fan of the bistro concept. The food is prepackaged and they just zap it in the microwave if you order a sandwich related item. The staff was helpful but room was dated with a clunking air conditioner, etc. Functional for an overnight stay and it appeared clean. A bit out of the way so was quiet at night.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, July 22, 2013
We were very surprised to hear of your disappointment with the new Courtyard Bistro concept. All our food is freshly prepared to order. Providing a consistent, high quality, quick menu specifically designed with flexible and healthy options to meet the needs of the frequent traveler or the weekend family! As you could imagine the made to your order Starbucks specialty beverages in the morning is the most popular choice, however, the full bar offering in the evening hours provides a well-balanced offering for any meal period.

We hope to see you on your next visit to the Tallahassee area! If our new Bistro does not fill your needs our team can help provide a wide variety of other dining options immediately in our neighborhood - including Logon's Steaks, Miller's Ale House, El Patron, Olive Garden, Cabo Cafe, Crispers - all within a short walk or an easy minute or two drive from our hotel!

Please let us know how we may exceed your future expectations.

Warm regards,

Keith Hoogerheyde
General Manager
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132 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2013

I almost always choose a Marriott hotel when I travel. They are consistently clean and well maintained. Customer service is top notch too! At the Tallahassee Courtyard, Olivia at the front desk was super friendly and exceptionally helpful. I absolutely recommend this hotel!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, July 22, 2013
Thank you for the wonderful comments regarding Olivia at the Front Desk! She is a super star and we are lucky to have her on our excellent team! We hope to see you soon on your next visit to the Tallahassee area.

Keith Hoogerheyde
General Manager
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Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2013

We have stayed at a lot of Marriott hotels due to the fact that my father is an employee. I was very disappointment that no one mentioned that the hotel was under renovation when I spoke to an employee prior to booking and at check in. Nor did they mention that the spa was not working or will be removed but yet still is mentioned on the website. The check in process was very fast,the lobby was very nice. We were told to pull around to the 3rd entrance to get to our room. When we walked thru that door the smell was awful and the area was very dirty and a large nasty falling down plastic curtain hung in the hallway. We had to take the elevator up to our room and the smell was even worse due to fresh paint, or newly laid carpet on our floor. The good thing is that we were there visiting family so we did not spend that much time at the hotel. If you are planning a vacation in the next 3 months you may want to find a different hotel for your stay.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, July 18, 2013
Our team was very disappointed to hear of the inconvenience you suffered due to our renovation. Please contact my office directly at 850/329-4041 directly so that I may further assist you. We hope you have the opportunity to return to our hotel so you may see the completion of the all our wonderful upgrades we have made to our rooms!

Warm Regards,

Keith Hoogerheyde
General Manager
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Top Contributor
159 reviews 159 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 13, 2013

We stayed here during a recent business trip as the hotel was well located for our needs. When I first arrived I was told that my reservation was cancelled (which I did not do nor did anybody at my company). Strike one. Then I had requested pillows without feathers. It took more than three requests and I personally had to walk to the lobby to get this resolved when we returned from dinner. Strike two. Finally , the place is still under renovation and there were strong odors from paint and other things all around. Strike three.

Likely going to try something else if I have to return in the future.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, July 18, 2013
Please accept our team’s apology for the awful inconvenience you encounter during your recent stay at our hotel.

We appreciate your understanding and patience with the multiple touch points noted in your comments. We deeply regret this experience reflecting on our brand’s reputation of excellence! Please contact my office directly at 850/329-9041 at your convenience so I may gain a few additional details regarding your situaiton.

Warm Regards,

Keith Hoogerheyde
General Manager
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Pensacola, Florida
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 9, 2013

Located about a mile east of the Capital on Apalachee Parkway, this Courtyard is very convenient to most Tallahassee locations. The staff is always friendly and well-informed. The rooms are clean and updated. Breakfast is surprisingly good although there is a Waffle House close by. There are several restaurants, both national chains and local, along both sides of Apalachee Parkway from the hotel to Capital Circle.

Room Tip: Ask for a room away from Marriott Drive. Several buses park along there with their engines idling.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, July 18, 2013
Our team was glad to hear you enjoyed your recent stay at our hotel. Our location is most convenient and central to many activities in the Tallahassee area. The Governor's Square Mall is only a few blocks to our east. In addition the State of Florida Capitol Complex is only 1/2 mile to our west. Florida State University campus is only 1.5 miles away. Plus, too many dinning option to mention within walking distance! We look forward to seeing you on your next trip to the Tallahassee area.

Best Regards,

Keith Hoogerheyde
General Manager
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Orlando, Florida
Top Contributor
72 reviews 72 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 16, 2013

We won this hotel through priceline for a visit to FSU and had an absolutely wonderful experience. Check-in took a bit long, as the reception area was very busy, but to compensate for the long wait, we were given free breakfast every morning of our stay. I thought this was excellent customer service. The room was very clean, spacious, and had a 42" flat screen TV.

The location is excellent; just minutes away from FSU and also very close to the Governor's Mall. Free parking and free wifi make this hotel a great value! We will definitely return here!

Room Tip: A room near the back staircase will make getting to the lobby for breakfast very easy.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, June 19, 2013
We hope you enjoyed your breakfast in our Bistro every morning! he fresh brewed Starbuck's made just the way you like is always a wonderful treat to start your day. On your next visit stop by in the evening time for a cocktail or a bit to eat from our full dinner menu. You will be pleasantly surprised with the great quality of our Bistro evening menu! Please let us know how we may further assist you.

See you soon!

Keith Hoogerheyde
General Manager
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Orlando, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

While visiting in the Tallahassee area, I stayed at the Courtyard Capital on Apalachee. The room was quiet and the bed comfortable. Got the best 3 nights sleep I have had in ages. Of course, being a Marriott property, it was clean, well maintained and exactly what you would expect. I heartily recommend this hotel and the next time I am in Tallahassee, I will be staying here.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Courtyard by Marriott Tallahassee Capital, responded to this review, June 19, 2013
Greetings Edward,

We were happy to hear you thoroughly enjoyed your stay at our hotel! Our suburban style location is extremely quiet, removed from the road front and nestled into a secluded neighborhood! You would never know you were in a central location with over 15 restaurants within walking distance and a major regional shopping mall .5 miles. Please let us know how we may further assist you.

Warm Regards,

Keith Hoogerheyde
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Tallahassee Capital

Address: 1018 Apalachee Parkway, Tallahassee, FL 32301
Location: United States > Florida > Florida Panhandle > Tallahassee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Tallahassee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Tallahassee Capital 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard Tallahassee Capital Hotel Tallahassee
Tallahassee Courtyard
Tallahassee Marriott

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