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“Nice Facility Except...” 4 of 5 stars
Review of Four Points by Sheraton Tallahassee Downtown

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Four Points by Sheraton Tallahassee Downtown
3.0 of 5 Hotel   |   316 West Tennessee Street, Tallahassee, FL 32301   |  
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Ranked #14 of 59 Hotels in Tallahassee
GreenLeadersGold level
Villages, FL
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice Facility Except...”
4 of 5 stars Reviewed April 15, 2013

Overall, my wife and I enjoyed this Four Points hotel April 5 & 6. However, 2 things were poor in the rooms. First was a miserable closet designed by a stylist with little sense of function. The closet hanging rod extended into a narrow cavity. Our garments had to be hung one in front of the other. Very hard to put in and even harder to select any item later and remove. Then, in the otherwise nice bathroom there were small hooks for dop kits/cosmetic bags but then nowhere to hang up a used towel! (Was plenty of space for proper towel racks but they must have wanted to save money.) Sheraton: get rid of your furnishings designer! Front Desk staff were good and helpful and snack bar and liquor bar were nice, but small.

Room Tip: Probably best to bring your own coat rack to any room.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Ko, Starwood Hotels at Four Points by Sheraton Tallahassee Downtown, responded to this review, April 18, 2013
Dear Frank C,

Thank you for your feedback regarding the guest rooms. It is always great to hear from our guests, as you are the ones experiencing the rooms on a daily basis. We will definitely pass on your feedback regarding the closet hanging options, as well as the bathroom towel racks.
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147 reviews from our community

Traveler rating
    64
    55
    17
    4
    7
See reviews for
38
25
7
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 9, 2013

I have stayed at the Sheraton Four Points downtown several times and every time is always on point. Great location downtown within easy reach of capital, campus, and hospitals. Staff is friendly, out going, and has customer service at forefront. The hotel under went a major renovation last year and they did a great job. Decor is clean, tailored, and comfortable. Rooms are well thought out and lobby decor theme continues, bed are very comfortable
Considering the restrictions of the existing building, Sheraton did a great job. Traffic noise can be a little loud on the lower floors and ice machines are on every other. Fitness room is well equipt and well maintained. Pool and spa area are great, comfortable chairs, nice & open.
Lobby bar is nice, various seating ares, and reasonable prices. Coffee stand and restaurant are probably the only short comings, they are only mediocre. Also be aware that room prices escalate when state senate is in session and during ball games.

Room Tip: If you are noise sensitive, request a room facing the parking lot, pool, or on a higher floor.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Ko, Starwood Hotels at Four Points by Sheraton Tallahassee Downtown, responded to this review, April 11, 2013
Dear McWrightBeach,

Thank you so much for continuing to stay at Four Points by Sheraton Tallahassee Downtown. We are so glad that you love our look and feel. Please continue to stay with us - we look forward to seeing you again soon!
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Orlando, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 8, 2013

I travel often and I was very pleased with the service at Four Points as well as the accommodations. There was a young man at the front desk by the name of Christian who was the epitome of professionalism. The Juicy Blue Restaurant and Bar on premise offered a diverse delicious menu with healthy options and the service was excellent as well. Scott keeps that space squeaky clean. I truly believe people make the difference and both of these gentlemen took pride in their jobs and made a difference for me. Also, I must say my room was good but my pillows were awesome. If I had to point out anegative, it would be the slooow elevator. This hotel was my 2nd choice for this trip, but next time it will certainly be my first. Keep up the good work Four Points!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Ko, Starwood Hotels at Four Points by Sheraton Tallahassee Downtown, responded to this review, April 11, 2013
Dear 74SF,

We are so glad to hear that we are now your first choice for your stays in Tallahassee. We can't wait to see you again and we will do everything to ensure that your next stay is even more satisfactory than your last.
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London, United Kingdom
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed March 29, 2013

Not much to tell of this hotel.

Dirty, grubby, steel tables in the restaurant, awful food, we went out for breakfast.

Changed rooms when we got there, had a long conversation with the restaurant manager when he asked if everything was good. Wonder if he changed anything.

Overpriced, noisy windows, noisy road, give this place a miss if you can.

I am a Starwood member, time to change I think if this is how they let their name be used.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Ko, Starwood Hotels at Four Points by Sheraton Tallahassee Downtown at Four Points by Sheraton Tallahassee Downtown, responded to this review, April 3, 2013
Thank you very much for taking the time to give us your feedback. We regret to hear that we failed to meet your expectations during your dining experience and with the noise level in our guest room. We hope the rest of your stay was enjoyable, and we do apologize for any inconvenience due to the noise of the road construction. Here at Four Points, we always try to make sure our guests enjoy honest, uncomplicated comfort. We would love for you to stay with us again. If you choose to do so, please reach out to Bo Schmitz, the General Manager, at bo.schmitz@fourpointstallahasseedowntown.com, and he will make sure your reservation is taken care of from the start.
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Tampa, FL
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed at the Sheraton one night while visiting FSU. It is fairly close to campus.
Pros:
- fast, easy check in
- very clean spacious room (see photos)
- very comfortable beds and pillows
- free parking in the back lot
- nice pool and hot tub
- ice machines (on every other floor)
Cons:
- breakfast was not included
- restaurant served breakfast ($9 buffet only - could not order from menu). Was supposed to open at 6am but only about 1/2 of the buffet was stocked by 6:30am. The restaurant staff were nice and tried to give us something to eat but apparently they needed help getting the food out on time. If you are in a hurry or have a meeting to make, don't count on the restaurant being open when it says it will be.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
3 of 5 stars Reviewed March 3, 2013

I have been staying at the Four Points twice a month (2-3 nights at a time) since Aug 2012. I have really enjoyed staying at a nice hotel in the downtown area, and for the most part have really enjoyed the accomodations. My only issues with the rooms are that the bathroom sink water is always really, really hot and will hardly cool down enough to a temperature suitable to brushing your teeth (this has been in the case in every room, not just one or two). The room temperature, which is controlled by the thermostat, does not get cold enough during hot days, so it can seem a little stuffy in the rooms. My MAIN issue is that the price has gone up significantly!!! When I first started booking this hotel, the rate was around $125... I just tried to book a room for March and the lowest available rate is $274/night, which is RIDICULOUS!!!! This hotel is nice, but not amazing and the price should reflect what you are paying for. I am very disappointed in the price increase, especially, because this cost is too high for what my company is willing to pay so I am now on the hunt for a new bi-monthly hotel to stay in around Tallahassee. VERY DISAPPOINTED in the price increase. I probably will not be staying in this hotel again unless the prices drop in the future.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 6, 2013 via mobile

Did not choose to stay but convenient as a stopping point in Tallahassee. Check in took way too long. Hot water in the toilet!
In room coffee machine had not been cleaned. Waiter in restaurant a nice boy but clueless about drinks and menu. Obviously much effort has been made to renovate an older hotel but more needs to be done.

Stayed February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bo S, General Manager at Four Points by Sheraton Tallahassee Downtown, responded to this review, February 7, 2013
Dear Guest,

I sincerely apologize for the problems you experienced during your recent stay with us. As a new hotel, our staff is working hard at improving our cleanliness, efficiency and service levels for an overall postive guest experience.

After reviewing your comments, we will continue to strive for further improvement until we obtain our mission of becoming the best hotel in Tallahassee.

I would appreciate greatly if you could provide us with more information (registered name and date of stay) to assist our team in this improvement process. I would also be happy to discuss a future complimentary stay to display this improvement.

I look forward to hearing back from you.

Bo Schmitz
General Manager
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Additional Information about Four Points by Sheraton Tallahassee Downtown

Address: 316 West Tennessee Street, Tallahassee, FL 32301
Phone Number:
Location: United States > Florida > Florida Panhandle > Tallahassee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tallahassee
#13 Business Hotel in Tallahassee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Tallahassee Downtown 3*
Number of rooms: 164
Official Description (provided by the hotel):
The Four Points by Sheraton Tallahassee Downtown hotel opens April 26, 2012 and begins taking reservations June 7, 2012 ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Tallahassee

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