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“What a WONDERFUL surprise in Surfside!” 5 of 5 stars
Review of Grand Beach Hotel Surfside

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Grand Beach Hotel Surfside
4.5 of 5 Hotel   |   9449 Collins Avenue, Surfside, FL 33154   |  
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Ranked #2 of 6 Hotels in Surfside
Munich, Germany
1 review
2 helpful votes 2 helpful votes
“What a WONDERFUL surprise in Surfside!”
5 of 5 stars Reviewed July 17, 2014

My husband and I changed our plans last minute and after running a quick search, decided to try this new hotel in Surfside (instead of Canyon Ranch).
Best decision EVER!!!!!
We absolutely LOVED everything about this hotel - starting from the wonderfully welcoming staff!
From the moment we arrived at 1:00 in the morning, the valet guys were super kind & helpful and continued to be all three days of our stay. We had at least one "extra special" experience during our stay from 1. The front desk staff 2. The restaurant staff 3. The gift shop/cafe (x2)
4. The rooftop Sky Bar - Will was excellent!
I haven't even started about the Beauty of the hotel itself yet!
It's absolutely gorgeous! Everything about it! The Lobby - a treat for the eyes. The rooms/suites are fabulous - spacious, bright, light, airy - floor to ceiling glass everywhere and cleverly placed enormous flat screen TVs, iPhone 5 docking station, FREE Wi-Fi (as it should be, but rarely is in other hotels) huge balconies (ours was a wrap-around) and although we did NOT have an "ocean-front" room, we still had a lovely view of the ocean from our side balcony, as well as the city skyline AND the sunset!
Our only regret was that we were here on more of a business trip than pleasure, so didn't get a chance to relax on the super "Zen" adults-only rooftop pool/jacuzzi area - we were only up there for a few moments :(
If you have children, the main pool area is great too - it was filled with happy families!
I can honestly say that after staying in some of the most beautiful 5-star hotels around the world,
The Grand Beach Hotel Surfside tops the list!
We can't wait to come back ;)

NOTE: There was still construction outside the front entrance, but it did not impact our stay.
Cannot comment on dinner service/food, as we only had breakfast on site.
Spa was not yet opened, but rumor has it the opening will be soon.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 18, 2014
Dear Liz R, it has been an absolute pleasure to serve you during your time with us and the time you spent in Miami. We must share how delighted we were by all the kind words you had to share of your experience with us. We could not be happier to read of your satisfaction with our hotel’s overall ambiance and facilities. We appreciate the kind feedback you have shared of our room accommodations and are happy to know they have been to your liking. Thank you for the lovely remarks you have made about our staff members. At the Grand Beach Hotel Surfside, we take pride in our service and our guests’ satisfaction is paramount to us. We apologize for the construction at the hotel entrance, we expect it to finish any moment now, so it would not be an obstruction on your next visit to property. While we do not have an exact opening date for our Spa Center, we are working hard to finish it and have it open for guests to enjoy as soon as possible. Thank you for your wonderful observations and excellent feedback. We cannot wait to welcome you back; hopefully, next time you will be able to visit for a longer and more leisurely stay.
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315 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 16, 2014

If you are in the Miami area and looking for a superb property, consider the Grand Beach Hotel Surfside. My husband and I stayed there for 4 nights and we were enthusiastically pleased with every aspect of this new hotel, which opened in December, 2013.

The design of the hotel is breath-taking. The lines are clean and simple, using a color pallet throughout the facility of blue and white, with all the furnishings as white. The layout of the hotel is quite open, so upon arrival, you enter the lobby and are able to look straight through to a large open bar/ lounge area, pool and the beach. You see glass and trees everywhere, and at a glance, you are not sure if you are outside or inside. It is visually both relaxing and appealing.

There is nothing stuffing about the hotel. It is family friendly, including the small chairs in the lobby for the children to have a seat as their parents go to the front desk, or to the gelato bar. Then there is the gorgeous pool area. Two pools on the first floor for the family, and another on the top floor for adults only. My husband and I visited the top floor pool, which had a bar area below. The bar, which we went to at night, faces the street, so that at night, you see the lights of the Miami skyline.

Now, the rooms. If you look online, you will see that all rooms are suites. They are exquisitely decorated, all with white furnishings, light wood. The suites are larger than what one might expect. All have terraces. There are two (2) baths in each. The baths have beige marbled tile that reminds you of sand. The bathrooms are elegant and modern.

Upon check-in, we were placed into a King ocean front room, but we soon realized that there was a problem with the air-conditioning. While they quickly attempted to address the issue, once they realized that the problem could not readily be fixed, they immediately moved us to another one-bedroom King suite with a wrap-around balcony. We were very pleased with this level of service recovery.

The staff are so friendly and knowledgeable about the area. They gave us great tips on where to dine, and in each case, the restaurants were outstanding. Each time we entered the hotel, the valet staff warmly greeted us, and asked how we had enjoyed our outing. Additionally, the hotel always had staffed appropriately placed in the lobby to greet guests, and/or to answer questions. This is a wonderful service because sometimes you just have a quick question and you don't feel like standing in line at the front desk or at the concierge stand to obtain your answer.

I have never seen a staff from Front Desk, Valet, Room Service, HouseKeeping, who are so well trained, and able to connect so well with the customers. While you realize that you are staying at a luxury property, it is the staff that makes you feel as though, this property is your "residence." That was my main take-away from having stayed at this hotel.

The staff simply nailed the customer service,making you feel as though this luxury property was" your residence". Therefore, when you entered, they wanted to make sure that you felt, "welcomed, safe, and secure." Now, who wouldn't want to return to that? I know we do, and we will.

Room Tip: They are doing construction at the front of the hotel. At this time, it may be wise to select an oce...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 18, 2014
Dear Kathryn G, it means so much to us to know that we are considered your must-visit spot during your travels to Miami Beach as a result of your recent stay with us. We are honored to read of the kind words you have had to share of all aspects of our hotel- from facilities, to room accommodation, to service. It is truly rewarding to read that everyone on our team, with whom you had a contact, was friendly, helpful, with a can-do attitude, and that everyone was efficient when assisting you. We are grateful for the detailed review you have shared of your experience and we sincerely believe that it will prove useful to other travelers, who may be considering staying with us at the Grand Beach Hotel Surfside. We cannot wait to welcome you back on your return visit and are appreciative of your business and feedback, which we will make sure is passed along to our entire team. Thank you!
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 16, 2014

Let me start by saying this hotel is gorgeous! It looks and feels brand new! Everything is spotless and tastefully decorated! I came here to celebrate my 21st birthday with 7 friends. We rented 2 rooms and the lady from the front desk was able to put us in adjacent rooms which was lovely.

When you're in a room with 3 other girls, TRUST me that having 2 bathrooms is a huge plus! We were able to get ready so fast. The terrace is absolutely breath-taking! It was honetly the sole reason why I booked this hotel and I was not disappointed. The view is BEAUTIFUL, it was not crowded, it was a great place to take pictures and relax. Downstairs pool area is very nice as well, there are kids playing and it's a great environment.

The only downs were the beach chairs which were expensive and I did not rent. Also, the restaurant prices are way too high (I chose not to eat there). And I asked for more coffee from the front desk and never got it. But it was great regardless. Come to this hotel, trust ME it's worth it!

Room Tip: All rooms have ocean views!
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 18, 2014
Dear Amanda G, we are always happy when travelers choose to stay at our hotel, but we are honored that you choose to spend a day as special as your birthday with us. We are thrilled and glad to know we met all of your expectations during the celebration of your special day. It is delightful to know everything was spotless from the room, to the service, to the ocean views, and overall hotel amenities. We would like to express our gratitude for the recommendation you have extended of our property to other travelers. We would also like to assure you that we will follow up on the delay with which your request for more coffee was handled. It has been a pleasure to serve you during your time with us and we hope to have this pleasure again in the future.
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 14, 2014

Wow! What a fantastic hotel! We stayed for 3 nights (not long enough) and from the moment we were greeted to the moment we checked out - the experience was nothing less than positive.
The hotel lobby is just beautiful and the décor of the rooms are also magnificent.
Breakfast was enjoyed in the restaurant and we were taken care of by all very friendly and helpful staff. It was also great to find good coffee in the restaurant .
Our children enjoyed the views of the beach from the room and the proximity to shopping was fantastic as we have small children , being close was even better.
A huge congratulations to the Management and Staff of the Grand Beach Hotel Surfside, I will be recommending this to all my clients and any family or friends who are planning to come to Miami.

Room Tip: If you can arrange to confirm at One Bedroom Apartment on the front of the hotel, the views are magi...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 15, 2014
Dear luvhotelss, it means so much to us that you trusted the Grand Beach Hotel Surfside for your family trip to Miami Beach and that we managed to exceed your expectations. We are absolutely delighted with the kind words you have had to share in your review. It is pleasing to read that you felt the amenities and comforts we offer are exceptional, that the beds are comfortable and room well-appointed and that you felt that we supplied everything that is expected from a hotel of our class. We are glad that our beachfront location and the hotel proximity to shopping and dining have suited your family’s needs and have proved convenient during your time with us. We would like to express our sincere gratitude for the recommendation you have and are willing to extend to other travelers of our property. We cannot wait to welcome you back again soon.
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

Not only is the hotel beautiful but the service is more than excellent ! Every single employee that we encountered ( from the front desk to the maids ) aimed to please and went the extra mile to help and accommodate us ,

As native "Miamians" my husband and I would like to give some constructive criticism, Miami's weather patterns are unpredictable and for most part of the Summer it rains on and off in 20 minutes, We suggest that a covered terrace should be added so the guests can continue enjoying their stay while the rain stops.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 15, 2014
Dear Susy M, let us start off by thanking you for giving Grand Beach Hotel Surfside the top traveler rating possible. It is an absolute pleasure to learn of the excellent experience you spent on property with us. We are very excited to learn of the wonderful treatment and service you received from our hotel staff. It is rewarding to learn everyone has been helpful and efficient when assist you during your time with us. We sincerely appreciate the input and suggestion for improvement you have extended. We have notified management of your recommendation for consideration. It will be our pleasure to welcome you back if you decide staying with us again in the future.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

We spent 2 nights at this beautiful place and will definately come back. Nothing bad at all. Kids loved it and service at top.
Outstanding service by Kirenia at roof top pool :) always with big smile. First class.
We cant wait to get back and big thanks to everyone in staff.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 9, 2014
Dear Niclas A, thank you for your kind words and for giving the Grand Beach Hotel Surfside the top traveler rating. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We appreciate the lovely remarks you have made about Kirenia; she is indeed a great asset to our team and we are glad to hear her service attitude made your stay onsite more pleasant. We would like to thank you for extending such great recommendation of our hotel to other travelers. We cannot wait to welcome you back soon.
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Miami, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 6, 2014

The hotel overall was good but the noise of the air conditioning in the balcony kills the enjoyment of the ocean view... Not only that, you can here everything from the other rooms, no privacy. Good for families rather than couples. Very clean and modern. Nothing included, you will have to pay extra for beach chairs.. Towels on the pool controlled, only two per room!?

Room Tip: Get the cheapest room and then they would send you an offer to upgrade, for less.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this review, July 8, 2014
Dear J R, thank you for taking the time to share your opinion of the Grand Beach Hotel Surfside with the Tripadvisor community. We are glad to see you have found our property as modern and that the level of cleanliness met your expectations. While we do offer many free amenities onsite, there are some services we offer at an additional charge that is paid separately from the room rate. However, we do like to focus on the fact that our hotel, in contrast to many others in the area, does not charge a mandatory resort fee. In this sense, we allow our guests the freedom to choose the services they would like to use daily rather than enforcing fixed, daily fees. We hope that you will consider us as your accommodation on Miami Beach for your next family vacation as well.
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Additional Information about Grand Beach Hotel Surfside

Address: 9449 Collins Avenue, Surfside, FL 33154
Phone Number:
Location: United States > Florida > Surfside
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Surfside
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Beach Hotel Surfside 4.5*
Number of rooms: 343
Official Description (provided by the hotel):
Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. ... more   less 
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