Reserved an Executive One King bedroom at this Establishment due to positive experience in the past. What at mistake...
Arrived at location after a long days drive and got a room on the second floor facing the Parking lot. Looking around the room we found dust, filth and bugs littering the windowsill and the shelf above the AC. The curtains were faded and dark with dirt, undefinable stains and smudged fingerprints. One look inside the bathroom revealed stains of urine and feces on and underneath the toilet seat. As we alerted the Front Desk of the rooms' poor condition we were given the option of moving to another room immediately or risk losing it as the Hotel was otherwise fully booked, or the Desk clerk could access and clean our current room herself. As we had a pressing pre-planned engagement none of the options were really acceptable and so, after some discussion, the Hotel waivered the bill for the Night and left us to dust the room.
As we returned to our room close to midnight that night we found the key-lock for the side door out of order, leaving all the Hotel floors accessible to just anyone that happens to be there, and walking up the stairs it became clear that someone had used the staircase for something other than walking as smell of urine filled the air.
Back in our room after a long day on our feet looking forward to a shower and some shut-eye we discovered dirt and black strands of hair in the bathtub (none of us have dark hair) and vomit stains on the base of the toilet seat. Being a late night and knowing we wouldn't be offered another room we just tried to go to sleep, which was hard due to the lack of feeling secure.
After a restless night we went down to breakfast, anticipating La Quintas usual array of items, just to be greeted by a sufficient shortage and rude and petronizing staff.
Needless to say we addressed management and left the establishment as soon as possible with nothing but a bad taste in our mouths, a grosed out feeling in our guts and a waiver for a free (and fortunately unspecified) La Quinta stay.
Will not return to this ill-managed and deteriorating establishment and wouldn't dream of recommending it to anyone.
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- Also Known As:
- La Quinta Inn & Suites Sunrise At Sawgrass Mills Hotel Sunrise
- La Quinta Inn And Suites Sunrise At Sawgrass Mills
- La Quinta Hotel Sunrise
- La Quinta Sunrise
- Sunrise La Quinta