I had an advance reservation for a particular type of room. When I arrived, I was initially greeted by Beth. Beth has a very bubbly personality about her and smiles all the time which is nice considering most people that I have encountered here in Florida are not very hospitable.
After looking my reservation up and checking me in, I was handed my room key's. I always physically check a room before I get my luggage to make sure that it is what I reserved(Executive King) and that it is clean.
I am a smoker, and I reserved a smoking room. The room that I was given, upon checking it appeared to be a non-smoking room so I went back to the front desk and asked. I was told that it is a non-smoking room. I am assigned to a different room now which in itself was not an issue until I arrived in the room to check it. As I opened the door, I was greeted by one of those industrial floor blowers trying to apparently dry the carpet/wall area by the window. Back downstairs I go again. I am not pleased at this point as I should not be the one to go and "check" the rooms to make sure they are habitable. This is when I ran into the manager Natali.
Natali realized apparently that I was not please and took it upon herself to check the next room I was being given. When Natali returned, she assured me that the room would be acceptable and followed me up to the room to make sure, and yes it was acceptable. The only other "issue" that I had and it really was no ones fault is the noise level during the daytime with housekeeping. They have a tendency to let the room door's slam shut. Now for most guest this is not an issue as they are gone during the daytime. I on the other hand work nights and sleep during the daytime. I did address this with the manager and she told me that she would talk to housekeeping so they would "hold" the door's instead of allowing them to slam shut. For the rest of my stay, I slept fine as there were no slamming doors.
Overall this is a nice hotel and I would stay again if in the area. The room decor is a little dated (60's/70's style) but the room's are clean and the bed/bedding are very comfortable. I found that all the staff are willing to do whatever is needed to make your stay as pleasant and comfortable as possible. The breakfast is your typical continental breakfast. The only thing I noted is that the coffee machine at this location is turned off after breakfast, where most all other La Quinta's that I have stayed at (and trust me there have been plenty) leave this machine on 24/7 which I appreciate because I am a BIG coffee drinker.
Checkout was painless and efficient.
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- Also Known As:
- La Quinta Inn & Suites Sunrise At Sawgrass Mills Hotel Sunrise
- La Quinta Inn And Suites Sunrise At Sawgrass Mills
- La Quinta Hotel Sunrise
- La Quinta Sunrise
- Sunrise La Quinta