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“Fantastic customer service” 5 of 5 stars
Review of Doubletree by Hilton Sunrise - Sawgrass Mills

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Doubletree by Hilton Sunrise - Sawgrass Mills
3.5 of 5 Hotel   |   13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)   |  
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Ranked #1 of 4 Hotels in Sunrise
Port of Spain, Trinidad
1 review
1 helpful vote 1 helpful vote
“Fantastic customer service”
5 of 5 stars Reviewed April 1, 2014

Not only is the Front Desk satff amazingly friendly, but they were able to anticipate my needs. They were accommodating with a later check out, and storing our (many!!) suitcases after checkout so that we could make one last trip to the mall. I didnt get the name of the front desk agent, but she was a star.

This hotel is perfectly located opposite the Sawrass Mills Mall. They offered a comp wi fi as well as a shuttle to the mall every 45 minutes ( ran a bit late a few times and cost us a bit of a wait)
Perfect for a weekend shopping trip.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 11, 2014
Thank you for taking the time to share your experience at our hotel. I have passed your wonderful comments along to the Front Desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,127 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2014

I didnt actually stay at this hotel I want to write about a young lady that work at front dest. Regena or Regene. went above and beyond to help guest that were attending our wedding. We was actually staying at GalleryOne and some of our guest ended up at your hotel. What she did for our wedding party was very rare customer service and made our wedding day perfect. All our friends made it on the yacht because Regins called any and everybody until they helped her. I just wanted to say that and thank her. Our frirnds praised her on our wedding day. And i thank her so much. Havinf my friends for my special day meant alot. If my husband and I come in the area again I will definitely look into stayimg at your hotel to meet Regena.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 11, 2014
We are glad we could turn an inconvenient situation into something positive for your special day. Congratulations to Regina for taking part in the evening to make sure you and your friends experienced the best in customer service. Thank you for taking the time to share your recent experience and we hope to see you next ime you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, Usa
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 29, 2014

A superbly well located and well run hotel practically across the street from Sawgrass Mills, a shopping mecca if ever there was one.

The well, clean , and modern facility offered free parking and a free shuttle to Sawgrass Mills making access to shopping, concerts and restaurants hassle free.

The in-house restaurant is well appointed and the hotel is kitty corner to Friday's and to Sam's.

Room Tip: The 'just-baked' cookies were great!
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 11, 2014
I'm glad you enjoyed your stay and look forward to seeing your next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, MI
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 29, 2014 via mobile

We stayed for 5 nights in late March. The hotel was very nice, but it's location and the helpfulness of the staff are its best features. It's right across from the huge Sawgrass Mills Mall, with all of its shopping and dining. It's also very close to the BBT Arena if you're attending an event. The hotel offers a free shuttle to both places. The staff is just great, and they go out of their way to be friendly and helpful. The rooms and pool are pretty standard for a Hilton.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for taking the time to share your experience at our hotel. We have passed your wonderful comments along to the team. We would love to have you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2014

The location of this hotel is excellent! - hockey & shopping! I cannot begin to say enough about the staff at this hotel! Everyone is friendly, efficient, helpful & are willing to do anything to make your stay perfect! Check-in & check-out was fast. The shuttle is so nice - to be picked up quickly with a smile & information of the area - perfect! I highly recommend this hotel!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 28, 2014

The hotel is large and is located across the street from Sawgrass Mills Mall. It is an average Hilton. It has a bar and restaurant which are reasonable. Had breakfast buffet and was good. Most of the staff were very friendly and helpful. We would stay again if in the area.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 11, 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 27, 2014

I woke up after my first night to a bed of ant. They were all over me in my head and else where. They bit me so badly until I can still feel the sensation of something biting me daily. I have told the management what happen. I guess their way of handling this was to spray, but the next night there were still a few that came from somewhere. We did not leave our room nasty with food in it, so we don't know where they came from.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, March 28, 2014
We are very sorry for the unfortunate experience you had at our hotel and appreciate your feedback. Our first priority is the comfort, health, and safety of our guests. We have contacted a local pest control company to address the ant situation and will be following up with you shortly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Location: United States > Florida > Sunrise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sunrise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza

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