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“Fantastic Experience!” 5 of 5 stars
Review of Doubletree by Hilton Sunrise - Sawgrass Mills

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Doubletree by Hilton Sunrise - Sawgrass Mills
3.5 of 5 Hotel   |   13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)   |  
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Ranked #1 of 4 Hotels in Sunrise
London, Canada
1 review
“Fantastic Experience!”
5 of 5 stars Reviewed March 13, 2014

We recently stayed at this hotel because it was the closest one located to the BB&T Center where we saw the Panthers NHL game. The hotel staff went out of their way to make sure our stay was excellent. The pool was clean and great for the kids. The lobby was nice. The bar in the restaurant was staffed with very friendly people. Our hotel room was clean. I highly recommend becoming a Hilton Honours member - well worth it !!! Faster check-in, some perks in the room and you get a higher floor.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,124 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Cary, United States
1 review
5 of 5 stars Reviewed March 12, 2014

Our visit was welcomed with a smile and warm cookie at the front desk! Simple but much appreciated touches when arriving tired and hungry at the hotel. Our room was a good size and clean, with refrigerator and microwave. Breakfast buffet has a decent selection with attentive staff. Overall, pleasant stay. I'll return when back in the area!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
5 of 5 stars Reviewed March 12, 2014

I would like to commend Regina on her superb service. She did an excellent job in coordinating my shuttle service to my business meeting. She wrote out my itinerary with each action, indicating the events and times as well as contacting me throughout each task. My meeting was a success do her detailed plan. Please give her the credit she deserves.

Thank you,
Tim McGahan-President
Network Financial Services, Inc.
608-838-4400

Room Tip: Call Regina.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for your kind words! Regina will be recognized for her hard work.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St.Andrew, Jamaica
1 review
4 of 5 stars Reviewed March 10, 2014

Nice Hotel .Located at a very convenient location. The hotel is clean and I would definitely stay there again. I would also recommend to a friend. Staff in the restaurant is friendly and also the front desk .

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for taking the time to share your experience with our hotel. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Port Richey, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 8, 2014

I attended a weekend seminar at the hotel with my husband. The restaurant is terrible. We should have known because whenever we went in there, despite the fact that the hotel was full, hardly anyone was using the restaurant. The food was pricey and poor quality. The service was even worse. One evening there was one table occupied when we got there. A couple with a baby was standing there waiting to be seated when we got there. We waited a few minutes and no one came to seat either of us, so I had to go through the restaurant calling to see if anyone was there. There were multiple tables with dirty dishes on them when we got there and when we left, they were still not cleared. The hotel housekeeping staff didn't get around to cleaning our room until very late in the afternoon and gave us only one washcloth and didn't leave a spare roll of toilet paper! Overall, I expected more from a Hilton hotel, especially after spending $150 plus per night. The manager comped us for one night, but I definitely would not stay there again.

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
Thank you for writing about your concerns regarding your recent trip to our hotel. We would like to apologize for the inconveniences you encountered with your accommodations and in Peytons Place. Despite the mishaps we hope that you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
5 of 5 stars Reviewed March 8, 2014

room was large clean and very comfortable staff aims to please The pool and spa were crystal clear and our overall experience was wonderful The food was good and the waiters were very attentive. They had shuttles to take you shopping and pick up points at different locations in the mall. This hotel was a pleasure to stay in . not one complaint

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 12, 2014
I'm glad you enjoyed your stay and look forward to seeing your next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 7, 2014

Stayed here Tuesday night for the night. This place was just alright. It was clean, room was fine for what I needed, and that's it. The best part was the shuttle to the BBT Center. I was getting ready to go out and someone just opened our room door and walked in. I got a bad feeling about safety and called downstairs. Apparently, the desk person didn't check us in, yet assigned us a room and gave us a key. Supposedly the person at the desk checked me in by phone while I was in the room.
Now, I look at my hotel charges, and the credit card bill is different from the bill that was slid under the door. I don't know...I've had to check everything and follow up. I have a call in now to them but had to leave a message. I just hope someone calls me back soon. Their location is awesome, and I'd stay again, but I just feel I have had to do too much work for this one night stay. Grrr....

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review, April 15, 2014
First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments to help assure these incidents do not become a continuous occurrence. We would love to have another opportunity to show you what we have to offer as to instill your confidence back into our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Location: United States > Florida > Sunrise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sunrise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza

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