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“Filthy! Complete with bugs in the sheets.” 1 of 5 stars
Review of Quality Inn Stuart

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Quality Inn Stuart
2.0 of 5 Hotel   |   950 SE Federal Highway, US 1, Stuart, FL 34994   |  
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Ranked #9 of 12 Hotels in Stuart
Philadelphia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Filthy! Complete with bugs in the sheets.”
1 of 5 stars Reviewed January 7, 2014

My entire family recently booked rooms there for a wedding (about 5 rooms). All but one room canceled and left for another hotel.

My niece and I arrived around 10pm on a Friday. You could tell immediately that the place was old and run down. The carpets were stained and the whole place smelled of mildew. The woman at the front desk almost seemed embarrassed and I feel for her as this is obviously a problem of bad management who doesn't care about their hotel.

We were given room 117 and against our better judgment we went to the room as it was late. I got 2 feet into the room and realized that it hadn't been cleaned since the last guest. Sheets were still unmade. We went right back to the front desk and asked for another room. The woman there was very apologetic and said "I can't believe this happened again".

We were issued another room (131). Although this one had been "cleaned" it still felt dirty. The chair had gigantic stains and the dresser had something running down the side that hadn't been cleaned and the tub was gross. But since it was so late we decided to suck it up and stay just for that night until we could find a new place. While I was in the bathroom getting ready for bed, my niece yelled that she had found bugs. Now, understanding that a 16 year old can be a bit dramatic at times, I didn't believe her until I saw it with my own eyes. We pulled back more of sheets and sure enough there were tiny bugs. I can't say for certain what species they were or if they were bed bugs but we certainly weren't taking any chances. We packed our things and left about 20 minutes later.

The other members of our party canceled soon after and were told they had been having problems all week.

While the one person we had dealt with was very friendly and apologetic, it is very clear that this hotel is neglected by the management and there didn't seem to be any attempt to improve the interior or even clean it. I have never been in a place that was so filthy.

Do not stay at the Quality Inn!

Room Tip: Choose a room at a different hotel. This place is disgusting.
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, January 9, 2014
Thank you for taking the time to let me know about your experience here at the hotel. I am very sorry that we did not meet your standards and will certainly work on those items. Hopefully if you are ever in area again, you'll give us another try.
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73 reviews from our community

Traveler rating
    20
    28
    9
    8
    8
See reviews for
26
14
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
North Charleston, South Carolina
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 54 cities Reviews in 54 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 3, 2014

Needed a place for a quick overnight. Choose this because it had 2 queens instead of 2 doubles. Worked out well. It was clean except for the corners of the bathroom! Bathroom was very small but everything was updated. Can't complain except for the AC. Christina was very nice at the front desk. Would stay again.

Room Tip: Pool view is nice.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, January 6, 2014
Thank you for taking the time to let us know about our strengths and weaknesses. Will certainly address those issues and glad to hear you'll be back. Look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 30, 2013

Actually, once you get past the fact that it is an old hotel, we did not have any problem settling in. They try to keep things up, but you can also tell that it is well worn. Nice bathroom, comfortable bed, good tv and desk for laptop. Off the road, so quiet from outside noise. The pool would probably be lovely in the warmer months. The front desk was always cheerful and helpful. The morning breakfast was average.

Room Tip: No elevator for this 2 story hotel. Poolside view was lovely.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, December 1, 2013
Thank you so much for taking the time to share your stay with us. I'm so glad to hear that you enjoyed your stay. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed at this hotel with our children on our way to Miami for a cruise. We found the entire hotel to be very clean and well-maintained. It has a nice private layout and a great pool in a good, convenient location. The hotel rates are quite reasonable too! The staff was friendly and accommodating. We also enjoyed a visit to Flanigans while staying there, and I would recommend that anyone staying in Stuart drop by for a drink or a meal. This hotel also offers a free breakfast which was quite good. We will definitely be back next time we head that way.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, November 26, 2013
Thank you for taking the time to let us hear about your experience. We are so glad your stay with us was enjoyable and hope you had a great time on the cruise. Look forward to seeing you in the future.
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Beverley, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 28, 2013 via mobile

1 night as we travelled around Florida .. Very clean with helpful staff , free breakfast and a great restaurant next door ....for price really couldn't fault it .................................................................

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, October 1, 2013
We are so glad you enjoyed your stay with us and was able to go Flanigan's. Look forward to seeing you in the future.
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Sebastian, Florida, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 8, 2013

This is by far the worst hotel I have ever stayed at. My friend booked two rooms for a Girls Weekend to celebrate her b-day. She found the hotel online and chose it because it was cheap ($60.00 per room ). Both rooms were ground floor and should have opened onto the pool area, but the sliding doors were locked and could not be opened (even in case of emergency) from inside, which I think is probably illegal. Rooms were sufficient size, but smelled musty and damp- the carpet was almost wet as were the bed linens. We called about the damp smell and a housekeeper came and sprayed everything with Febreeze...no resolution to the ant issue we had discovered by this time. When we came back from a night on the town and tried to use the microwave, it blew a fuse and we lost power to one of our rooms. Called the front desk, were told the fuse box was locked at night and the night manager didn't have access- moved to an upstairs room at 3:00 AM. The advertised "hot breakfast" was mini muffins, mini bagels and juice. Asked for a late checkout- declined. Explained all the problems with the rooms to the front desk, where we were informed that there was no manager on site (on a Sunday?) to speak to and that nothing would be comped. I was sure at this point we were being punked for a TV show or something, but sadly we were not. I believe you get what you pay for, but I paid the same price for a room at Holiday Inn Lake Buena Vista Resort in April that was like staying at the Ritz Carlton- top shelf all the way.

Room Tip: There are no good rooms-SKIP THIS HOTEL.
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, September 23, 2013
I want to thank you for taking the time to write this review. The issues that you pointed out have been addressed and taking care of. The staff and myself are sorry to hear that we did not meet your expectations and hope if you are ever in the area again, you will give us another try.
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Okeechobee, Florida
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed September 3, 2013

Too expensive, too old, and too bad for people who want to enjoy flanigans restaurant and bar. No outdoor seating available as pool is locked up early and breakfast ends at 10:30.....big dissapointment. I love flanigans but hate this hotel!!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose T, General Manager at Quality Inn Stuart, responded to this review, September 6, 2013
Very sorry to hear that you were not happy with the hotel. Please feel free to contact me at the hotel if you would like.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Stuart

Address: 950 SE Federal Highway, US 1, Stuart, FL 34994
Phone Number:
Location: United States > Florida > Stuart
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Stuart
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Stuart 2*
Number of rooms: 82
Official Description (provided by the hotel):
Village style shopping, Great Restaurants...BE SURPRISED!!! During Major League Baseball Spring Training located between two stadiums Three teams (Mets, Cards and Marlins). ... more   less 
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Also Known As:
Stuart Hotel Stuart
Stuart Howard Johnson
Howard Johnson Stuart

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