This hotel has a great location and easy walking distance to restaurants and entertainment but it is severe need of renovation. they have two sets of rooms one on outside hallways and one on inside hallways the outside hallway reak of mold and mildew the pool looks abandoned and has caution tape over most of the area there is a restaurant in the pool are that has been closed for years and sectioned and looks everyone just left and it hasn't been open for years leaving a feeling of doom. Don't believe the pretty photos you see. Be careful of the extra charges such as parking eat. You'll pay a small ransom for that you will also be required to pay for a safe wether you want to use it or not. I told the desk clerk I did not want to use the safe but was informed it didn't matter if I wanted to use it or not I still had to pay for it. Riding down the elevator two young women had just checked in and I heard them exclaim "OMG THE BATES HOTEL"
On a positive now the staff are excellent they couldn't have been more professional. I heard them listen to so many complaints and watched them handle them with patience and care. I commend them all. I understand a hotel chain has purchased this hotel and look forward to see it be as wonderful as it could be. Also hope they keep all the staff as they are amazing !!!
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- Also Known As:
- South Miami Best Western