They hook you with nice pics on the website and a great rate, which is not true! Not only the property is hard to find, no signage, it is disgusting. Dirty, horrible rooms they couldn't pay you to stay in. One single old sheet in the bed, no toilet paper, the phone and tv didn't work. But behold, the safe and parking are extra! Even if it is full and you have to leave your car two blocks away. My husband, after bearing 30 mins and getting attitude from the front desk (he wasn't the only one complaining) left and had to look for a room in Miami at 3 am to get his insulin shot! If you can't help but wonder how a "hotel" be in such condition, please meet the "manager" IM, who just hung up the phone on me after yelling, before I could even speak: "I don't want to talk to you. You are full of s....! and this is unacceptable (funny his definition of 'unacceptable'). You are not getting your refund!" I have never been treated that way in my life. So clearly the "manager" just doesn't want to "manage" this property. So please save yourselves your money and the worst experience of your lives. Yara R
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- Also Known As:
- South Miami Best Western