Okay, let's start with the good, since it won't take long: The hardwood floors are nice, the AC works (probably a little too well), and the room we had was pretty big. Now for the bad: When I booked the hotel, I was told it was only a 15 minute drive from South Beach and the airport. Turns out it is more like an hour for both. I called for the shuttle while we were at the baggage claim in the Port of Miami. At first the lady says it will take 30 minutes, but then we will have to call back when we are outside and THEN they will send a shuttle (because everyone loves to wait outside in the sweltering heat of Miami, right?). Then when I called back a few minutes later they said their shuttle was down and I would have to pay for a cab and they will reimburse me. We take a $40 cab ride, and then when we got there, we were told there is going to be a $30 fee for checking in early (even though they didn't bother to tell us that when we called them for the shuttle, or put it in the terms when I booked the room online), and a $2.00/night fee for a safe we won't be using. So much for that reimbursing, huh? They don't have an iron in the room, and if you want laundry done (even just a wash and dry), you have to have it sent out and hope it comes back before you leave. The shuttle to the airport leaves at 8 AM and then doesn't leave again until 1, so if your flight leaves any time in between, like ours, you're stuck at the airport for hours. There is nothing around it in terms of restaurants or anything but a little sub shop and an Einstein's Brothers Bagels. The closest mall is Dadeland Mall. Yup, THAT Dadeland Mall. I guess we got what we paid for, but it would have been nice to have been informed about all the fees and had a little more professional service. I don't mind paying as long as I am aware, but not letting people know until they get to the front desk is sheisty and unprofessional.
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- Also Known As:
- South Miami Best Western