The guy running the front desk the evening we checked in could not have been more obnoxious. While we waited to check in, he was busy being rude to two Spanish visitors and didn't improve much when it came to waiting on us. They don't mention, until you get there, that there is a $2 a day non-refundable fee for the room safe, regardless of whether you use it or not. There's also a fee of $15 if you leave the safe closed when you check out. Then there's the parking garage. Which you also have to pay for. OMG. The door to the hotel is on the fourth floor of this garage and the garage is dark, barely lit and looks abandoned. We parked next to the scavenged remains of what seems to have once been a hotel shuttle. The first night, after we checked in, we went to dinner and when we came back, we were exhausted from driving all day and my husband went to take a shower. I stopped by the front desk, with my 11 year old and 6 month old in tow, to ask for two extra pillows. The same guy was there, chomping away at what I think was gum, as he listened to an older man (manager?) arguing with a guest on the phone about a pizza that she'd been charged for and the pizza place said had been delivered, but she had not received. I was a bit taken aback by how surly this man was, especially when he told her to go ahead and call the cops. When I asked for the pillows, the younger man barely acknowledged me and proceeded to take a room key and write a number on it. He then asked me, "Where you husband?" I said, "Excuse me?" He repeated, "You husband. Where is he?" I said, "He's in our room." He flips the key card onto the counter and tells me, "Tell him to go to room 432 and get them out of that room." I said, "You're serious?" He says, "I'm busy right now. I can't go." I was stunned. I took my two kids and went up to room 432, at the far end of the universe, and the door wouldn't open. It was 10pm. I went back down, flipped the key back to him and told him the door wouldn't open and I wanted two damned pillows, whenever he had a chance. He called the room an hour later and asked if I still wanted the pillows. I said yes and he brought them by the room and seemed a bit put out. Around an hour later, we realized there was a beeping sound that was keeping us up. We finally discovered it was the open door of the safe. I called the front desk and explained this to pillow-guy. He says, "The maintenance people are gone already! Why didn't you call sooner?!" I say, "Call sooner? We just noticed the sound!" He continues to yell at me, "Why didn't you call sooner?! What do you want me to do about it?! I can't do anything about that! You should have called sooner!" I admit to saying something ugly and appropriate and hanging up. We covered the safe with one of the stiff, stale smelling bed covers and silenced the safe. The next morning, there was a new guy at the front desk. He looked frightened and beleaguered and I told him how upset I was with the other guy. He said all the right things, but I guessed he'd heard it before and had no plans to pass on my complaint. We stayed one more night because it was easier than switching hotels as we were really busy that day. The hotel is well-located and the lobby and pool are nice. But the place is falling apart with peeling wallpaper, cracked tiles and the atrium reeks of cigarettes. The other staff seemed nice enough, but I would never stay there again and I'd only recommend it to someone I intensely disliked. Even then....
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