This establishment should be shut down. Period. The owners who are from England have apparently brought their slumlord ways to beautiful Florida. These were the most horrific, uncaring, sarcastic, insulting, degrading, disrespecting people I ever encountered in my 52 years! They should be ashamed of themselves...but they simply don't care whatsoever for the people that afford them the luxury of riding in a red Mercedes convertible with vanity license plate. Carrying a Louis Vuitton purse in white tennis gear or boating attire. This individual actually told me I was holding her up for her boat excursion! After coming back from grocery shopping with perishables (enough for six weeks!), refrigerator was not running...a fuse that should have been replaced kept tripping. We didn't have access to the fuse box so we called owner, he eventually got there. The following day his wife (co-owner) told me he likes his sleep and doesn't like being disturbed!!!! Who says this to someone that just handed you thousands of dollars! When we arrived air conditioning was not working...it was 87 degrees..had to wait for heating and air guy to show up, plumbing (bathroom was nightmare, sink backed up every time u turned faucet on, toilet didn't flush, and then made a running sound and wouldn't stop, shower would fill up to your calves with water as shower wouldn't drain...I actually bought draino to do ourselves as not to disturb the owners! This was the first days being there! Wouldn't you make sure your property is ready for a guest that is staying over six weeks! Rusty nails sticking up at door...walls not painted...nasty carpeting...vacuum smelled of dog, had to buy carpet fresh in addition to the draino! Was afraid to sit on couch should have been out with yesterday's trash. We had bite marks, I'm assuming from bed bugs....I can go on and on. This establishment rents to underage spring breakers and drinking parties on his premises, ...isn't this illegal??? We encountered some of the guests...lets just say they were different and not in a good way! Made sure our door was locked at all times! This is the best part ...for the first six days we were there their family was visiting from England....and he said things would not be done as he was busy entertaining with his family...he would get back to "work" after they left!!!! Really! My family had flights to come and stay....lost that money....this ruined our vacation that we had waited so long and worked so hard. We had to leave after 9 days of begging and pleading to change our room....he refused. we had no choice but to leave...the owner felt we were unreasonable...and it would be best if we left.....we felt unsafe staying another minute. Could not trust this person as he had a weird look on him...seemed like he had anger issues. We had to sleep in our car. we were driving for days trying to find a place to stay...but was high season and nothing was available for the amount of time we needed. we had to come home. So very sad that this had happened I tried so hard to try and make it work...but this place was a hell hole with heartless owners! If you are a standup hard working trusting person...please find another place to stay....rates will seem so reasonable and the pics they show are not what you get ....I hope this helps people from the awful experience that we encountered. Thank you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 17, 2013
As the owners we would like to assure all of our current guests, and future guests that our family owned and operated resort will continue to be ran with commitment and our personal service. Please feel free to contact us directly as we do not wish to make a response to above review . Thank you for all of your possitive comments. David and Gina Warren.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.