Actually, we have yet to visit Captiva Beach Resort, but, after reading reviews by other recent guests about trouble with their reservations, I decided to call Captiva Beach Resort to confirm our two night/two bedroom suite booking for May 10th. As it turns out, booking.com booked us into an alternate room, one with two queens and a sofa bed. I spoke with the manager, Sandy, who was extremely helpful and pleasant and she apologized for the error but said it sometimes happens when reservations are made through a third party. She has rectified the situation by giving us two rooms, both with queen beds, for the same original price of the two bedroom suite. Seems to me the cautionary note is to be wary of using booking.com. As for the manager, she was anything but rude when speaking with me.
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- Also Known As:
- Captiva Beach Hotel Siesta Key
- Captiva Beach Siesta Key
- Captiva Beach Resort Siesta Key, Florida