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“Captiva's great staff.” 4 of 5 stars
Review of Captiva Beach Resort

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Captiva Beach Resort
2.0 of 5 Resort   |   6772 Sara Sea Circle, Siesta Key, FL 34242   |  
Hotel amenities
Ranked #10 of 12 Hotels in Siesta Key
Windsor, Ontario
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Captiva's great staff.”
4 of 5 stars Reviewed April 9, 2013

Or tenth year at Captiva which we enjoyed, as usual, inspite of the weather. Brightening our 4 week stay was the daily contact with Maria, Rebecca, Deb(big show) and/or Sandy and of course the addition of gorgeous, friendly Eryn. Wil, Ben & Rufus added to the great group of staff Sandy has accumulated. We look forward to our 2014 stay with all of you, hopefully in normal March weather. Jean and Colin Harper

Room Tip: Check out their website. Recommend the south side, units 23 thru 31.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CocoWindsor_Ontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina P, Guest Relations Manager at Captiva Beach Resort, responded to this review, July 3, 2013
CocoWindsor, First I would like to thank you for being one of our many return guests. We truly do appreciate your business, and will make sure to do our best to keep you as one of our return guests. I will be sure to tell the team that you were pleased and that they were able to brighten your stay. Yay this really does make our day. Thank you again and we look forward to impressing you again next year.
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307 reviews from our community

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Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

When it comes to buying a house, most of us would agree that "location, location, location" trumps the size of the backyard or having a walk-in closet. When it comes to finding a great place to stay on vacation, most of us SHOULD agree that it's more about the experience rather than the bells and whistles of a fancy room. We have traveled a lot in our time, and have always thoroughly researched the ideal places for us to stay. No place has ever held a candle to this place! While their rooms are clean and relatively simple (compared to some of the really high expectations of other reviewers), it's their service that will blow you away. After reading a recent review, I had to ask myself what would have happened had they gone to Sandy and said that they would prefer another room? They all truly went out of their way to ensure that we had the easiest time possible - with a 3 and 5 year old, that can be quite a challenge. The Big Show even gave us some of their own beach toys and allowed us to bring them to the beach. Sandy resolved a tv issue we had by upgrading our room and Eryn was extremely helpful in guiding us there and just being super sweet and welcoming. Will also went out of his way to assist us - we prepared our own meals in the kitchen (a major bonus when traveling with kids) and helped us in a way he didn't need to when we needed laundry done. We asked about who owns the resort and were told it was a very 'hands on', caring and giving family - they read the reviews every day - so I promised to write one. The little strip of happiness they've created is evident in their staff and carries over to their guests. If you read a negative review about this place, I can assure you that it's one of 3 things: 1) Really bad luck, things happen sometimes and no one is exempt from this
2) Some people truly are never happy (I own a business and it's rare but there are always those type of people out there)
3) They didn't voice their issues and therefore the issues were not resolved and Captiva did not have an opportunity to go above and beyond for them.
There need to be more places like this in the world and more people like Debra, Sandy, Eryn and Will who run it!

Room Tip: This isn't your ideal place if you need all the extras - there are no DVD players in the rooms...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank artagepictures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina P, Guest Relations Manager at Captiva Beach Resort, responded to this review, July 3, 2013
Artagepictures, Thank you so much for your amazing. I am thrilled to hear that you had such a good time and that the ladies were able to take such good care of you and your two little ones. Captiva Beach Resort and the entire team from the staff to the ownership really are just one big happy family. I’m so happy that you were able to see that. No task is too large for us and we really want to make sure that every guest has a good time. The staff really does do their best to keep up with all of the delicious local restaurants, this way you our guest can really enjoy the true gems of Siesta Key. We truly do appreciate you being our guest and we hope that if you and your family are ever back in Siesta Key that you will come and visit.
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

Erin, the Hotel Front desk person, turned our stay from small and cramped to great and wonderful! She is an amazing ambassador for this Hotel, nice friendly and wants to be of service to the guests! A nice change from corporate "can't do this" impersonal attitude. Thank you Erin!

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tshuvah2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabrina P, Guest Relations Manager at Captiva Beach Resort, responded to this review, July 3, 2013
Tshuvah2Erin, Thank you so much for your review. I will be sure to let Erin know what a difference she made in your stay. Thank you so much for being our guest and we hope to see you again.
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woodville
1 review
5 of 5 stars Reviewed March 23, 2013

we recently returned from our second stay at Captiva and felt the need to comment. This is a very down-to-earth resort. As soon as you drive in the staff make you feel welcome and at home.We can't go on without mentioning Debra (BIG SHOW), Eryn, and Sandy. They are professional, friendly and catered to our every need. It even attracts friendly guests who enjoy mingling in the pretty courtyard. We want to say longer than 4 days next year! Murray and Helen

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank helen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Kansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 15, 2013

We just returned from a 4 night stay at the Captiva Beach Resort. I chose it because of the great reviews and pictures looked good. Obviously the picture of our room was NOT one of the ones posted. It was dark, cramped and had the washer and dryer located outside on a shared wall. Hmmmm. It was advertised as a 2 queen bed room one of which turned out to be a sofa bed that when folded out made the room so cramped you had to crawl across a table, or move the table to block the door. As to housekeeping--was told that we were to hang a sign on the door for cleaning--it was ignored. We were given clean towels if we piled the dirty ones on a chair outside! That really added to the ambience of the place. Dirty laundry outside. There was some kind of tiny bugs crawling all over the kitchen and you could have written your name in the dirty on top of the refrigerator. So much for their "White Glove" awards hanging in the office. It really needs updating. The crowning moment was on our last day, an alarm was beeping in the room--started about 4:30 a.m. We went to the office to report it, office was closed with an "emergency" number posted on the door. We called it and left message about the alarm. That too was ignored. It was still going off when we checked out at 8:00 a.m. Good thing it wasn't a fire alarm, the place would have burned to the ground.
All things given, nice office people, a quiet place to stay, close to wonderful beach. If the room hadn't been so dingy and housekeeping lackadaisical, would stay again.

Room Tip: Call them first and get an accurate description of the room and whether it has sunlight and not tuck...
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  • Stayed March 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank 624WoodyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, New York
1 review
4 of 5 stars Reviewed March 3, 2013

we booked this hotel last year through an online service with no problem. did it again this year but when we arrived were very disappointed with our room.to the rescue came sandy the manager, eryn, and the amazing "big show". in a short time they were able to change our room. we were very comfortable and had another great vacation at siesta key.the hotel is older but comfotable and tidy. all the staff does a great job. pool and private beach are outstanding.would definetly go back again next year.once again thanks so much ladies of captiva beach resorts. tim and rebecca mccarthy

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank timandbeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed March 2, 2013

We spent my birthday at the Captiva Beach Resort and had an extraordinary time! The room was beautiful and spacious-very clean and comfortable. The staff is so friendly and helpful-thank you to Sandy and "The Big Show" for your kindness, generosity and making us feel so welcome. The beach is gorgeous with its powder sand and aqua water-a fantasy land! The resort has a lovely heated pool and is surrounded by flowers and palm trees-very lush. The lighting in the evening creates a magical feeling. We felt like royalty and would love to live here! We can't wait to book our next vacation at the Captiva-very soon! We have promoted this lovely resort to all of our friends and family. Thank you for a very special birthday! Susan and Greg

Room Tip: We were given a gorgeous and spacious two bedroom suite, but all of the rooms are nice.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Irises4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaptivaBeachResort, General Manager at Captiva Beach Resort, responded to this review, July 3, 2013
We're so glad to hear that your stay was a success! We hope you'll come again, and enjoy more of what Captiva and Sarasota have to offer.

~Sandy Zaccari
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Captiva Beach Resort

Address: 6772 Sara Sea Circle, Siesta Key, FL 34242
Location: United States > Florida > Siesta Key
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Siesta Key
#8 Romantic Hotel in Siesta Key
Price Range (Based on Average Rates):
Hotel Class:2 star — Captiva Beach Resort 2*
Number of rooms: 19
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Also Known As:
Captiva Beach Hotel Siesta Key
Captiva Beach Siesta Key
Captiva Beach Resort Siesta Key, Florida

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