We stayed at this property last November (I kept forgetting to write this review), not the first time that we've stayed there, but the first time (at ANY property) that we've been treated so poorly. I will start by pointing out that I am a member of Marriott Rewards, with a LOT of points and three Marriott time-share weeks. One of the perks of their Rewards program is supposed to be late check-out (of course "when available", which really means "if the property isn't going to be full that next night so the room can be serviced later than normal").
I am a volunteer race worker for SCCA, and have stayed at this property and others in Sebring when I work at Sebring Raceway. We were there for Friday and Saturday nights of Thanksgiving weekend. While I was working at the track, my wife was spending most of her time in the room, studying for courses that she was taking. On Saturday evening, we asked at the front desk for late check-out on Sunday, and we were told to check back on Sunday morning. On Sunday morning, as I was leaving for the track, we again asked, and were told that "it will be up to the Housekeeping Supervisor. Check back later in the morning." WHAT? The Housekeeping Supervisor calls the shots?
Their check-out time is 11:00 a.m., and my wife was asking to stay in the room until 2:00 p.m. Believe me, at a property like this, when the racers clear out on a Sunday, there are plenty of empty rooms that night. So at close to the regular check-out time, my wife inquired again, and was told (after the front desk consulted with Housekeeping!) that she could stay in the room until Noon. GEE, HOW GENEROUS. Meanwhile, the housekeeper kept knocking on the door every 15 minutes, and each time my wife would advise that she had been ok'ed to stay until Noon. By the third knock, my wife gave up and vacated the room.
If that was all, it would be bad enough. But the treatment afterwards is what really prompts this review, because everyone needs to hear it. The next day, I wrote an e-mail to the property's Manager, and I cc'ed Marriott's Guest Relations office. In this e-mail, I set forth everything that I have written above. The Manager's reply to me was shocking - she stated, with respect to my comment that it was incredible that Housekeeping called the shots there, that "I don't tell guests how to run their business so you shouldn't tell me how to run mine"!!! Huh? I'm paying good money (or in this case, hard-earned Marriott points) to stay at your property, you're damn right I'm going to tell you when I think something is not being run properly!
She then went on to state that since both my wife, and myself, had "not been respectful" to her and her staff (we were at no time nasty, we are not like that), WE WERE NO LONGER WELCOME TO STAY THERE! When I then replied to her e-mail, I got an e-mail from the Guest Relations office stating only "Case closed". Are you kidding? Case closed? This Manager should have been severely sanctioned for her actions - not the actual late check-out (I don't know if she was even on duty then), but for HER nasty e-mail to a loyal Marriott guest.
I continue to use Marriott properties all over the world, but when we go to Sebring this November, we'll be staying at the LaQuinta Inn.
As to the hotel itself, it's fine, your typical Residence Inn. But with treatment like that, who wants to stay there?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.