Our experience started off on the wrong foot and went downhill from there. Despite practically no one in the hotel (we were there for a Chin Motorsports weekend event), they gave us the room next to the elevator and just above the loud air-conditioning units (room 309, by the way). They changed our room out so that was better. Rooms are fine, clean and the beds are great. But when we went to book spa appointments, they said they have no one to do anything but massage. (in the process of hiring someone, they said). A spa with only a message therapist (the receptionist handed me a full brochure with all the relaxing descriptions and didn't say a thing about that)... seemed odd to me and disappointing since I got all excited about some of the cooler offerings. Then we went down for drinks in the bar (pretty nice bar, good bartending staff, heavy pours - if you like that). There was a small sushi bar in the corner with no signs around it (read: no pricing), so we grabbed 5-6 pieces of sushi. Since there wasn't any other way to know, we assumed it was complementary (but wow it tasted horrible!). It wasn't. Once the bartender asked us how many pieces we had, we realized it wasn't complementary. $1 each. We complained. They took it off the bill. Good catch.
Dinner in the restaurant offered decent food (the lamb chops in the strawberry sauce were quite tasty) but the service was sorely lacking. The giant crab cake was the best thing we had (and arrived before the salads, despite being ordered 5 minutes after). When we ordered wine, the first one we ordered was out, and she brought the second one but had never been shown how to open the bottle. Being in the food and beverage industry, I taught her how to open the bottle (in her defense, she's 18). The food lagged... and lagged... and lagged. For our wait, they gave us two coupons for free drinks in the bar. Another save (they try hard here... to make it up to you).
At 9:55am, I tried to order breakfast in the room... and told me no...breakfast ends at 10am. I told them my clock said 9:55am and they told me no breakfast - this time sounding kinda uppity. At this point, after everything that had happened thus far in our stay (and this is only the first morning), I lost it and called the manager. They made us breakfast... and the guy who got in trouble for telling me no actually delivered the food to the room. Oooh... uncomfortable - not a smart decision on the manager's part. After apologizing, he told me I'd gotten him in trouble... I was alone in the room with an angry guy. Scary but everything was fine. He told me they comped the breakfast... when I said that's too much, he told me he'd get in more trouble if I called to say that...argh.. save 3. And we're so not the discount mongers! Four saves in 24 hours...for us, that's too much. We're still here (they have free wireless access), so hopefully nothing else blows up.