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“nice getaway” 4 of 5 stars
Review of Sandcastle Resort at Lido Beach

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Sandcastle Resort at Lido Beach
3.0 of 5 Hotel   |   1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)   |  
Hotel amenities
Ranked #28 of 48 hotels in Sarasota
Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“nice getaway”
4 of 5 stars Reviewed June 17, 2014

A good place for a get away. The location of the hotel is very good, right on the beach and a five minute drive from the shopping and business area. Beach view was really good but the bathrooms need some serious upgrades. Corrosion on taps and our room had a bath with large cracks in it which, If you wanted to take a bath, could definitely deter you. This was the major down side.

Room Tip: Room with beach view was great, location of hotel was great as well. The rooms definitely need some...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
I want to thank you for staying with us at the Sandcastle Resort on Lido Beach. I apologize for the condition of the bathroom and have forwarded your comments to the Maintenance and Housekeeping departments so they may address the issues.

Thank you for the business, and hope to have you visit us again.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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Wichita, Kansas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 17, 2014

Myself and 3 girlfriends went first weekend of June 2014. The rooms were clean and spacious but very outdated. We had a plastic/leather couch in ours. But most disappointing were the bathrooms lots of mold in the grout and missing ceiling tiles, etc. Staff at the tiki bar was outstanding. The cleaning crew was a bit slow on cleaning rooms and responding to requests. Not much security surrounding the resort minimal lighting and night and all the restaurants and bars close at 11 pm. You have to go downtown Sarasota to do anything after 11 pm. But we were right on the beach and it was gorgeous and we had a great time. But if you're looking for great accomodations don't stay here!

Room Tip: ask for a beach view!
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  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
Thank you for visiting the Sandcastle Resort. I apologize for the condition of the bathroom and the lack of a quick response to requests from the Housekeeping staff. These issues have been forwarded to the Housekeeping manager to address.

Our lighting, especially on the beach side of the property, is kept low during turtle nesting season, May through October.

We thank you for the business and again apologize for our shortcomings. We do hope you visit us again.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 17, 2014

Just leaving after our fourth stay. My wife loves the access to the beach.
Rooms are clean and comfortable although somewhat dated and the amenities are good.
The lack of adequate coffee making facilities with only 3 bags per room and one small bottle of water to share personify a mean spirit that pervades this years experience.
Staff perform adequately but overall our opinion of the resort has fallen and it's unlikely that we shall visit a fifth time.
Somewhat overpriced.
We limited our use of the lacklustre bar and restaurant.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
Thank you for your comments regarding your stay here at the Sandcastle Resort. I am sorry to read that you were unhappy with parts of your stay. Our goal is make your stay a positive and enjoyable experience.

I do hope you will consider a return visit to the resort. If I can be of any assistance, please let me know.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 16, 2014

The beach access was great, impossible to be any better. But the following items are factual and disappointing when we visited in June 2014: 1. ants in our room, they wasted no time getting into our bags. 2. The chain style lock on our door was missing and I put a chair in front of the door at night for the extra security. 3. Stains on the carpet left me feeling that the room wasn't as clean as I would like. 4. The bathroom was tiny and way to small for my wife and I to bathe our small children.


Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
I apologize for the issues you had while staying at the resort. We take your comments seriously, and they are addressed by the respective departments. The associates of the resort do want all our guests to have a great experience while staying with us.

Thank you for the business and again I do apologize.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed June 15, 2014

Was there with another couple for their wedding.Beach front room was not what we expected. There was a huge mound of sand when you looked out the window. Most staff was friendly. An employee by the name of Brad was exceptionally nice. He was very friendly and even was kind enough to have champagne sent to the bride and grooms room after finding out they were getting married. Tiki bar drink prices were outrageous for not getting any alcohol in the drinks. Strawberry daiquiris were nothing but strawberry. The other couples room had water coming in their room after it had rained. Hairdryers need to be better. Sinks didn't hold water. Restaurant menu needs more options. Four of us ordered dinner and only one order was correct. Room service breakfast was very good. Overall, would go back. Just needs a few updates and easy fixes made.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
Thank you for the comments regarding your stay at the Sandcastle Resort. I do apologize for the water entering the rooms, hairdryer and incorrect items in the restaurant. I have forwarded these issues to the respective departments to address.

Again, thank you for the business and we do hope you visit the resort again.

Regards,
Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

It's not for those looking for Ritz Carlton-esque amenities. Rooms were VERY dated & definitely showed their age. And I was surprised to find that our balcony was a community one (i.e. a privacy/safety concern). But our view of the ocean was fabulous for the price (at least 1/2 the $ of other nearby places). This resort also has a huge piece of beachfront property with many free (& fee) recreational activities available. Free beach chairs, lounge chairs, & umbrellas were always available. And the staff we encountered were all genuinely social and polite. They also offer free shuttles to nearby hotspots. One tip: BEWARE AT BREAKFAST! A friendly stork stalks the tables for food!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
Thank you for staying with us at the Sandcastle Resort while on Lido Key. We appreciate the comments regarding the associates and their politeness and friendliness. We are working hard in certain areas to update the resort, and appreciate your comments regarding the need.

We do hope to have you return soon to the Sandcastle.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
3 of 5 stars Reviewed June 13, 2014

My family and I stayed in the room that was meant for the handicapped. Let me break it down for you. If you are wheelchair bound you are better off sleeping on the beach.

The handicapped room had one double bed and a couch that pulled out into a cot. The shower was wonderful but the room itself had stains on the floor, bugs in the room, and a dehumidifier that needed to be changed hourly due to the mildew smell that filled the room. Even our clothes began to smell like it.

I voiced my concern to the front desk only to be quickly moved to another room.

I was very disappointed in the quality of the room for the price I was paying.

I am only giving this 3 stars (was going to give one) for the wonderful lady at the front desk who upgraded our room and for the wonderful staff that worked out by the beach.

Beautiful view but make sure you look at the room before you decide to stay there. YIKES.

Room Tip: Make sure you look at the room before you book it.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, June 18, 2014
Thank you for staying with us at the Sandcastle Resort. I apologize for the condition of your room; that is not what you should have received.

I will pass along your comments to our Housekeeping and Maintenance staff so they can put the room into the proper and expected condition.

Again, my apologies and thank you for staying with us.

Regards,

Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandcastle Resort at Lido Beach

Address: 1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Sarasota
#10 Romantic Hotel in Sarasota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sandcastle Resort at Lido Beach 3*
Official Description (provided by the hotel):
A tropical paradise at the Sandcastle Resort at Lido Beach in Sarasota, FloridaSandcastle Resort at Lido Beach has a relaxing sunny resort flavor, with a storybook seaside setting on a 600 foot strand of private, natural white sand beach on the Gulf of Mexico.Sun. Sand. Swaying Palm Trees. And Great Service, Too. You'll be treated to thoughtful touches, such as a morning newspaper and a small refrigerator for chilling beverages and snacks. Free wifi is also available throughout the property. Plus the pleasures of outdoor dining for both breakfast and lunch are virtually right outside your door. What's more, our recreation staff can provide personalized sailing lessons. There's a convenient Gift Shop on premises and we're within easy walking distance of popular St. Armands Circle, with its fine shopping and entertainment attractions. ... more   less 
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Also Known As:
Helmsley Sandcastle Sarasota
Sarasota Helmsley Sandcastle
Helmsley Sandcastle Hotel Sarasota

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