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“Walk Right onto the Beach” 5 of 5 stars
Review of Sandcastle Resort at Lido Beach

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Sandcastle Resort at Lido Beach
3.0 of 5 Hotel   |   1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)   |  
Hotel amenities
Ranked #29 of 48 Hotels in Sarasota
Connecticut
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Walk Right onto the Beach”
5 of 5 stars Reviewed May 19, 2014

We had a wonderful 4 night stay and enjoyed the beach every moment we could get. Lido Beach is expansive and beautiful. The staff was friendly and accommodating. They set up the chairs and umbrellas for you, included in a $25/room/day resort fee. They have an excellent upscale restaurant, with indoor and outdoor seating. Two large pools are enclosed in a courtyard with a bar, gift shop, coin laundry. The rooms are clean, comfortable and include a nice size refrigerator for your own groceries. My only recommendation would be to replace the full size beds with queen size beds but we got by. We easily got a crib at no extra cost and usually bring our own crib sheets. When it rained, we needed a room to play cards with our visiting family and they graciously let us use the board room. And, a covered parking garage made it easy to access our 2nd floor room with heavy luggage. We have already booked our next trip here!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for the comments regarding your stay here at the Sandcastle Resort on Lido Beach. I will pass along your observations to our staff; they will appreciate the kind words.

Thank you for the business, and we hope you return to visit us here at the Sandcastle Resort.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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English first
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 19, 2014

Sandcastle Resort formally Helmsley Sandcastle is not what it used to be hidden charges ie. resort fee had to show them our Virgin booking that said no resort fee, before getting it removed also the housekeeping very sloppy with rooms not being cleaned until very late in afternoon one day we had no service in the room had to complain and wait 30 mins before towels arrived and then complain again before we got the trash removed and the rest of amenities, and still had to make own bed.

Room Tip: ask for on facing sea
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for staying with us at the Sandcastle Resort. I do want to apologize for our lapse in service during your stay. Your comments will be shared with our Housekeeping staff for review and they will address the issues. This is not how we want you, nor any of our guests, to experience our property.

Again, I do apologize.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fernandina Beach, Florida
Top Contributor
85 reviews 85 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 19, 2014

For those interested in Old Florida, this is a great find. It is a "low rise" (four stories) Florida oceanfront resort with two fabulous pools and a 1950's feel. The rooms have all been redone and look new. Flat screen TV, fridge, hair dryer and all the things you would expect in a modern hotel. Bathrooms have been completely updated, king-sized bed with great mattress and a huge closet. There is covered parking available, and the staff could not be more professional or friendlier. I wish I could say that the restaurant was fabulous. It is ok, but not a destination for a memorable meal. This hotel is designed for folks who want to get away to enjoy a pristine beach with wonderful amenities like beach huts, beach chairs, umbrellas provided by the hotel. It is not within walking distance of any shopping, eating or nightlife. However, you can find such a short drive away. We were there as part of a class reunion. The hotel provided what had been Leona Helmsley's suite as the hospitality suite. It was a wonderful choice for such an event.

Room Tip: We shared a balcony with the room next door, so if you need more than one room, be sure to ask for a...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for visiting us here at the Sandcastle Resort. Your comments have been passed along to the different departments in the hotel; including the Chef, so he may review your thoughts regarding the restaurant.

Thank you for the business and we do hope you visit us again.


Regards,
Eddie Sipple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2014

The short walk to the beach a plus. Watch all the hidden fees, especially Resort Tax. New owners took over Hemsleys and raised all the prices. Other than new shower heads, no difference. They took away the Saturday night buffet and entertainment. The singer they did have quit at 7:00 p.m??? The lunch menu is good, but limited. The dinner menu served salmon and a bisquit for $24.00, no potatoes, rice, salad or vegetables. What a rip off. When it was owned by Hemsley it was quaint and affordable. There is nothing extra for the 50% increase. For the same price you can stay at a new resort on Long Boat Key.

Room Tip: Choose Gulf view, it is very close to the beach.
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for the comments on your stay with us at the Sandcastle Resort. I apologize for the disappointment in your salmon dinner and have shared your comments with our Chef regarding your meal and food selections.

The music on the pool deck does end around sundown, but there is music which begins in the lounge at 7:00 pm on Friday & Saturday nights.

Again, my apologies, and I do hope you return to Lido Key and the Sandcastle.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celebration, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2014

Location is perfect, the service is nice, but rooms need a little updated, too old, the food at the restaurant is just average; friendly people work there, we will be back.....the gift shop has nice stuff

Room Tip: Frontbeach view rooms are the best......and higher floors
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for the comments regarding your stay at the Sandcastle Resort. I have passed along your thoughts regarding the food in the restaurant to our Chef. We review all comments with our staff so we may improve as we go forward.

Thank you for the business and we do hope you visit us again.

Regards,
Eddie Sipple
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2014

At Sandcastle Resort you are right on the beach, few feet away from the waves. The staff is friendly and tries to accommodate to your needs, but at times we were surprised that they were out of stock on simple things like, Sprite, Yogurt during breakfast, or the coloring menus for kids without crayons. The rooms are very old, like being stuck in the 70's, but the convenience of being on the beach is what you are probably paying for.

Overall if you are expecting a 5 start resort experience and room services, this is not the place. For convenience of being on the beach and having a bed to crash on when the kids are tired, it's an OK place.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 9, 2014
Thank you for staying with us at the Sandcastle. I do apologize for the lapse in our service and have passed along your comments to our team. We do address all comments, as we continually work to improve the guest experience.

Again, thank you for staying with us, and we hope you visit us again.

Regards,
Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rheinstetten, Germany
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2014

The room was very comfortable, clean and big. Two double beds and enough space for our luggage. The bathroom was also clean.
The hotel is a bit old but directly at the Lido Beach. A few steps to the white sand. They have sunshades and canvas chairs on the beach to use for hotel guest and the sunset is amazing.
The staff are very friendly, helpfull and courteous. Every morning we got a newspaper.
Unfortunately the room price are not include breakfast. You can have your breakfast separate on the restaurant. You have a coffee maker in your room and a fridge and if you buy some things, you can do your breakfast cheap by yourself.
The center, St. Armands Circle is not far away (5 min) and a nice place to shop, have some drinks, lunch or dinner. We had a great time.

Room Tip: Rooms on the Ground floor have a nice terrace to sit outside the room.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 9, 2014
Thank you for staying with us at the Sandcastle. I will pass along your comments to our associates, so they may see how you viewed your stay with us.

Our beach is a beautiful beach, one of the nicest along the coastline.

We do hope you return to Lido Beach and visit us again.


Regards,
Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandcastle Resort at Lido Beach

Address: 1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Sarasota
#11 Romantic Hotel in Sarasota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sandcastle Resort at Lido Beach 3*
Number of rooms: 179
Official Description (provided by the hotel):
A tropical paradise at the Sandcastle Resort at Lido Beach in Sarasota, FloridaSandcastle Resort at Lido Beach has a relaxing sunny resort flavor, with a storybook seaside setting on a 600 foot strand of private, natural white sand beach on the Gulf of Mexico.Sun. Sand. Swaying Palm Trees. And Great Service, Too. You'll be treated to thoughtful touches, such as a morning newspaper and a small refrigerator for chilling beverages and snacks. Free wifi is also available throughout the property. Plus the pleasures of outdoor dining for both breakfast and lunch are virtually right outside your door. What's more, our recreation staff can provide personalized sailing lessons. There's a convenient Gift Shop on premises and we're within easy walking distance of popular St. Armands Circle, with its fine shopping and entertainment attractions. ... more   less 
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Also Known As:
Helmsley Sandcastle Sarasota
Sarasota Helmsley Sandcastle
Helmsley Sandcastle Hotel Sarasota

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