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“Great location and nice people working there !!!!!” 4 of 5 stars
Review of Sandcastle Resort at Lido Beach

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Sandcastle Resort at Lido Beach
3.0 of 5 Hotel   |   1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)   |  
Hotel amenities
Ranked #28 of 47 hotels in Sarasota
Celebration, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great location and nice people working there !!!!!”
4 of 5 stars Reviewed May 11, 2014

Location is perfect, the service is nice, but rooms need a little updated, too old, the food at the restaurant is just average; friendly people work there, we will be back.....the gift shop has nice stuff

Room Tip: Frontbeach view rooms are the best......and higher floors
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 27, 2014
Thank you for the comments regarding your stay at the Sandcastle Resort. I have passed along your thoughts regarding the food in the restaurant to our Chef. We review all comments with our staff so we may improve as we go forward.

Thank you for the business and we do hope you visit us again.

Regards,
Eddie Sipple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2014

At Sandcastle Resort you are right on the beach, few feet away from the waves. The staff is friendly and tries to accommodate to your needs, but at times we were surprised that they were out of stock on simple things like, Sprite, Yogurt during breakfast, or the coloring menus for kids without crayons. The rooms are very old, like being stuck in the 70's, but the convenience of being on the beach is what you are probably paying for.

Overall if you are expecting a 5 start resort experience and room services, this is not the place. For convenience of being on the beach and having a bed to crash on when the kids are tired, it's an OK place.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 9, 2014
Thank you for staying with us at the Sandcastle. I do apologize for the lapse in our service and have passed along your comments to our team. We do address all comments, as we continually work to improve the guest experience.

Again, thank you for staying with us, and we hope you visit us again.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rheinstetten, Germany
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2014

The room was very comfortable, clean and big. Two double beds and enough space for our luggage. The bathroom was also clean.
The hotel is a bit old but directly at the Lido Beach. A few steps to the white sand. They have sunshades and canvas chairs on the beach to use for hotel guest and the sunset is amazing.
The staff are very friendly, helpfull and courteous. Every morning we got a newspaper.
Unfortunately the room price are not include breakfast. You can have your breakfast separate on the restaurant. You have a coffee maker in your room and a fridge and if you buy some things, you can do your breakfast cheap by yourself.
The center, St. Armands Circle is not far away (5 min) and a nice place to shop, have some drinks, lunch or dinner. We had a great time.

Room Tip: Rooms on the Ground floor have a nice terrace to sit outside the room.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 9, 2014
Thank you for staying with us at the Sandcastle. I will pass along your comments to our associates, so they may see how you viewed your stay with us.

Our beach is a beautiful beach, one of the nicest along the coastline.

We do hope you return to Lido Beach and visit us again.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville, Massachusetts
1 review
5 of 5 stars Reviewed May 1, 2014

Went for a girl's long weekend, my mom 68, me 40 and daughter 8! All ages.
Weather was perfect. We had a regular room, a bit tight, moved to a pool side room and it was great, worth the upgrade. Everything was right at your fingertips, pool, beach, restaurant and pool side bar, gift shop, etc. Food was great......BUT the best was the pool side bar. Missy was great, very friendly, great stories, made you laugh and feel right at home. The kind of place you want want to go back again and again!!! When we were at the beach we saw dolphins and a manatee......huge bonus!!!!

Room Tip: Spend the little extra money for a pool side room.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
It is good to read that you had an enjoyable stay here at the Sandcastle. I will pass along to Missy your comments regarding her ability to make you feel at home.

Thank you for the business and please visit us again.

Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
1 review
5 of 5 stars Reviewed May 1, 2014 via mobile

My family first stayed at the Sandcastle about 46 years ago, and we've been coming more or less since then. The hotel is a lovely property located right on the beach, just minutes from the charming St.Armand's Circle (shopping area with retail and restaurants galore). The Sandcastle itself is a well maintained resort, clean and neat with a fantastic staff. Our room was amazing, right on the beach, with 2 comfortable double beds. I was thrilled to see that our room would be cleaned by Chris our housekeeper, and sometimes Reatha (the beauty of coming back every year has been knowing that Chris and her co-workers are there each year to make sure all of our room needs are met!). Carolyn runs a great housekeeping department! Sherry and Matt met us at the front desk when we arrived and always did their best to make us feel like the most important guests at the resort. Adam was professional and courteous, and worked very hard to accommodate our large group. Connie, Zoe, Lynn and Chad greeted us with smiles daily at the restaurant where we enjoyed delicious breakfasts outside by the pool. Dave (beach and pool) took great care of our huge group at the beach every day, and we look forward to seeing him and Brad when we return next year. But the highlight of our trip was the Easter egg hunt and games on the beach! The staff worked together with all departments (Adam, Dave, Brad, (the food and beverage head, can't remember her name, sorry!) and the GM Eddie...were all out there having a great time with the guests!). All and all it was a great vacation.....oh wait, did I mention that the sunsets are spectacular?!? Can't wait to return next year! So happy to see familiar faces and meet some new ones!

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
We do appreciate the kind words, and yes, we did have a great time on Easter Sunday.

Thank you for the business, and we look forward to your return to the Sandcastle.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
3 of 5 stars Reviewed April 28, 2014 via mobile

I purchased a room through Priceline.Com. Upon arrival hotel left me waiting almost an hour as they looked for my reservation and called Priceline when they couldn't find it. Eventually the clerk very rudely informed me that it was Priceline's error and there was no available room. After phone calls to and from Priceline that took another 1.5 hours it turns out it was the hotels error and they did have a room. The hotel never even offered an apology and I lost the afternoon.
The hotel was very "old south Fla" in style. It's location was great. The restaurant (lunch) was very good.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
Thank you for visiting the resort and I do apologize for our service breakdown at the Front Desk. The team will take your comments and work to fix our lapse in service.

Again, thank you for your business and please call me (941.388.2181) if I can be of any further assistance.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannut, Belgium
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 27, 2014

While service might be more professional and environment deserves to be refurbished (rooms are indeed old fashioned if not almost cr...), location of this hotel is perfect on the beach and at a hop of downtown.
Double rooms have tiny beds...
Very suitable for relaxing a couple of days on the road towards Orlando from Naples

Room Tip: Grounfloor rather than first stair
See more room tips
  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
We appreciate the comments regarding your stay with us at the resort. As we continue to make improvements to the resort, our goal is to have you return to enjoy the changes.

Thank you for the business, and we do hope you visit us again.


Regards,
Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandcastle Resort at Lido Beach

Address: 1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Sarasota
#10 Romantic Hotel in Sarasota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sandcastle Resort at Lido Beach 3*
Official Description (provided by the hotel):
A tropical paradise at the Sandcastle Resort at Lido Beach in Sarasota, FloridaSandcastle Resort at Lido Beach has a relaxing sunny resort flavor, with a storybook seaside setting on a 600 foot strand of private, natural white sand beach on the Gulf of Mexico.Sun. Sand. Swaying Palm Trees. And Great Service, Too. You'll be treated to thoughtful touches, such as a morning newspaper and a small refrigerator for chilling beverages and snacks. Free wifi is also available throughout the property. Plus the pleasures of outdoor dining for both breakfast and lunch are virtually right outside your door. What's more, our recreation staff can provide personalized sailing lessons. There's a convenient Gift Shop on premises and we're within easy walking distance of popular St. Armands Circle, with its fine shopping and entertainment attractions. ... more   less 
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Also Known As:
Helmsley Sandcastle Sarasota
Sarasota Helmsley Sandcastle
Helmsley Sandcastle Hotel Sarasota

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