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“Corner of Paradise” 5 of 5 stars
Review of Sandcastle Resort at Lido Beach

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Sandcastle Resort at Lido Beach
3.0 of 5 Hotel   |   1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)   |  
Hotel amenities
Ranked #29 of 48 Hotels in Sarasota
Long Island, New York
1 review
“Corner of Paradise”
5 of 5 stars Reviewed May 1, 2014 via mobile

My family first stayed at the Sandcastle about 46 years ago, and we've been coming more or less since then. The hotel is a lovely property located right on the beach, just minutes from the charming St.Armand's Circle (shopping area with retail and restaurants galore). The Sandcastle itself is a well maintained resort, clean and neat with a fantastic staff. Our room was amazing, right on the beach, with 2 comfortable double beds. I was thrilled to see that our room would be cleaned by Chris our housekeeper, and sometimes Reatha (the beauty of coming back every year has been knowing that Chris and her co-workers are there each year to make sure all of our room needs are met!). Carolyn runs a great housekeeping department! Sherry and Matt met us at the front desk when we arrived and always did their best to make us feel like the most important guests at the resort. Adam was professional and courteous, and worked very hard to accommodate our large group. Connie, Zoe, Lynn and Chad greeted us with smiles daily at the restaurant where we enjoyed delicious breakfasts outside by the pool. Dave (beach and pool) took great care of our huge group at the beach every day, and we look forward to seeing him and Brad when we return next year. But the highlight of our trip was the Easter egg hunt and games on the beach! The staff worked together with all departments (Adam, Dave, Brad, (the food and beverage head, can't remember her name, sorry!) and the GM Eddie...were all out there having a great time with the guests!). All and all it was a great vacation.....oh wait, did I mention that the sunsets are spectacular?!? Can't wait to return next year! So happy to see familiar faces and meet some new ones!

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
We do appreciate the kind words, and yes, we did have a great time on Easter Sunday.

Thank you for the business, and we look forward to your return to the Sandcastle.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Jacksonville, Florida
1 review
3 of 5 stars Reviewed April 28, 2014 via mobile

I purchased a room through Priceline.Com. Upon arrival hotel left me waiting almost an hour as they looked for my reservation and called Priceline when they couldn't find it. Eventually the clerk very rudely informed me that it was Priceline's error and there was no available room. After phone calls to and from Priceline that took another 1.5 hours it turns out it was the hotels error and they did have a room. The hotel never even offered an apology and I lost the afternoon.
The hotel was very "old south Fla" in style. It's location was great. The restaurant (lunch) was very good.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
Thank you for visiting the resort and I do apologize for our service breakdown at the Front Desk. The team will take your comments and work to fix our lapse in service.

Again, thank you for your business and please call me (941.388.2181) if I can be of any further assistance.


Regards,
Eddie S.
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Hannut, Belgium
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 27, 2014

While service might be more professional and environment deserves to be refurbished (rooms are indeed old fashioned if not almost cr...), location of this hotel is perfect on the beach and at a hop of downtown.
Double rooms have tiny beds...
Very suitable for relaxing a couple of days on the road towards Orlando from Naples

Room Tip: Grounfloor rather than first stair
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
We appreciate the comments regarding your stay with us at the resort. As we continue to make improvements to the resort, our goal is to have you return to enjoy the changes.

Thank you for the business, and we do hope you visit us again.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsend, Massachusetts
1 review
5 of 5 stars Reviewed April 25, 2014

My husband and I just stayed at the hotel this past October. It is our 3rd or 4th time staying there. We had an awesome room by the pool, which the staff at the desk was very accomodating when we requested it. It was a wonderful time, met some nice people and just enjoyed the pool and the ocean so much. We couldn't say enough for Kelly at the pool bar. She really does a nice job and is always right there if you need anything. It's nice to have that at the pool side. We had the breakfast buffet in the morning and lunch at the pool side bar. We want to plan another vacation this coming October, but are a lilttle hesitant with the new ownership, as we don't know what changes have taken place. We noticed the room prices have gone up. We also would like to know if Kelly has an email or how we may get in touch with her.

Thank you, The Clarks from Massachusetts.

Room Tip: Pool side is awesome!
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
I am happy to hear you had an enjoyable stay while here at the resort in October. If you would like to return, or have any questions, please give me a call at 941.388.2181.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed April 25, 2014

We stayed 14-16 Apr and had a great time.
Previous Trip Advisor reviews made us a little nervous and whilst the property was a little dated it was clean and tidy.
Our son loved the two swimming pools and the beach was well maintained with free beach towels, no hawkers trying to sell stuff and sea was as warm as a bath!
Definitely would revisit again if we came back to the Sarasota area

Room Tip: We stayed in room 356 which has great sea views and balcony where you can chill and watch the sun go...
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Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
We appreciate the comments regarding your April stay. We are glad to hear you had a good time while on Lido Beach and at the resort. And yes, the sunsets are spectacular here.

Hopefully, you decide to return and visit again. Please let us know if we can be of any assistance, when you decide to return.


Regards,
Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frimley Green, United Kingdom
1 review
5 of 5 stars Reviewed April 23, 2014

Went to the Sandcastle in October 2013 and absolutely loved it. Rachel in the bar was so nice, she even tried to teach us the rules of American Football/Baseball, totally wasted on us Brits. Spent 14 nights here and had no complaints at all. That's why we've booked to go back in November 2014, can't wait :)

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, May 2, 2014
Thank you for the comments regarding your stay with us. I will pass along to Rachel your thoughts; I am sure she will be most appreciative.

We look forward to seeing you in November.

Regards,

Eddie S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2014

It was so welcoming and laidback. We took our whole family to hang out at the pool and watch sunset and it was so relaxing and enjoyable. My parents came with us and they were amazed at how nice it was. We had cocktails and appetizers from the friendly bartenders. The kids loved the pool and were entertained the whole time.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie S, General Manager at Sandcastle Resort at Lido Beach, responded to this review, April 21, 2014
Thank you for bringing your family to the resort. Yes, the sunsets are quite spectacular here; we are glad you enjoyed the view.

Let us know when you plan to return again. Thank you for the business.


Regards,
Eddie S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandcastle Resort at Lido Beach

Address: 1540 Ben Franklin Dr, Sarasota, FL 34236 (Formerly Helmsley Sandcastle Hotel)
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Sarasota
#11 Romantic Hotel in Sarasota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sandcastle Resort at Lido Beach 3*
Number of rooms: 179
Official Description (provided by the hotel):
A tropical paradise at the Sandcastle Resort at Lido Beach in Sarasota, FloridaSandcastle Resort at Lido Beach has a relaxing sunny resort flavor, with a storybook seaside setting on a 600 foot strand of private, natural white sand beach on the Gulf of Mexico.Sun. Sand. Swaying Palm Trees. And Great Service, Too. You'll be treated to thoughtful touches, such as a morning newspaper and a small refrigerator for chilling beverages and snacks. Free wifi is also available throughout the property. Plus the pleasures of outdoor dining for both breakfast and lunch are virtually right outside your door. What's more, our recreation staff can provide personalized sailing lessons. There's a convenient Gift Shop on premises and we're within easy walking distance of popular St. Armands Circle, with its fine shopping and entertainment attractions. ... more   less 
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Also Known As:
Helmsley Sandcastle Sarasota
Sarasota Helmsley Sandcastle
Helmsley Sandcastle Hotel Sarasota

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