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“Excellent Customer Service & Best Location.” 3 of 5 stars
Review of Holiday Inn Sarasota - Lido Beach

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Holiday Inn Sarasota - Lido Beach
3.0 of 5 Hotel   |   233 Ben Franklin Dr, Sarasota, FL 34236   |  
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Ranked #29 of 47 hotels in Sarasota
Lutz, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Excellent Customer Service & Best Location.”
3 of 5 stars Reviewed May 3, 2013

This hotel is at an awesome location for other purposes than the beach experience. Don't get me wrong, the beach is absolutely gorgeous; however, you are within walking distance to St. Armands Circle. St. Armands Circle is full of quaint boutiques and restaurants. It is a nice break from the hot Florida sun. As for the beach, it has the soft sugar type sand and the water is clear for several feet. There is a gentleman across from the hotel that rents umbrellas and beach chairs if you decide to travel light. The hotel also has a restaurant on the top floor. I did not dine there since St. Armands Circle has more entertainment. The hotel has a heated pool and I did not check it out since I wanted to enjoy the beach more than a pool. The customer service at the hotel was phenomenal from the front desk clerk to maintenance personnel. They were very kind and eager to help with all your needs. My main complaints were that the room was outdated and not as clean. There were extra holes in the shower walls from the shower curtain rod being reinstalled more than once. The bottom of the bathtub was turning black. The carpet within the room needs to be steamed clean since the bottom of your feet turned black from walking around. Other than those complaints, I definitely recommend an ocean view room so you can watch the beautiful sunset.

Room Tip: I definitely recommend an ocean view room so you can watch the beautiful sunset.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, May 6, 2013
Thank you for sharing such wonderful thoughts on our location and staff. We are working to bring those other pieces up to par.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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UK
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 29, 2013

My wife and I returned to this hotel after a 3 year gap. Still a great hotel and the location is excellent. Just across the road from the beach [although the pool area is a great place to hang out] and a walk round the corner from the shops and restaurants as St Armand's circle meaning we left the car and had two days/nights of being free without needing a car.

Thanks to the management of the hotel once again............

Gordon Cunningham

Room Tip: Choose a room with sea view....................
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Stayed April 2013, traveled as a couple
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Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, May 1, 2013
Wow! Thank you. Don't stay away so long this time.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 23, 2013 via mobile

My boyfriend and I stayed here from friday to monday and hated leaving. The restaurant on the 7th floor is a must! The hotel staff are very friendly and the free chairs were a nice bonus. The location is the best compared to all the others because it is a short walk to all the shops and restaurants in the circle. I requested a fridge and it was brought up to our room before dinner. This is the only hotel I would stay at if we return!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, April 25, 2013
Wow! Thank you so very much. We look forward to seeing you again very soon.
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DeWitt, Michigan
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 21, 2013

Awesome location, directly across from the beach -- short walk and you are right on the water. The rooms were ok but could have used a bit of a facelift, as well as the lobby area. Wonderful beds and bedding was very comfortable. No hot water in our shower, but management was responsive and reduced our room rate and offered us another room to shower. For its location to the beach, Lido Holiday Inn is a good deal.

Room Tip: Request waterfront - otherwise you're over looking the parking lot.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, April 23, 2013
Thank you for your compliments. Working hard to make our rooms as "awesome" as our location.
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Hingham, Massachusetts
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 18, 2013

I have never written a "bad" review but the lack of customer service here couldn't be ignored.
We were thrilled with the location of the Lido Beach Holiday Inn (fabulous beach across the street and shops/restaurants right down the street), the pool area is great, food from room service brought quickly in the morning, chairs and towel available for beach free of charge, free internet and our bartender during happy hour couldn't have been nicer but that's about it for the positives.
The restaurant is outdated, dirty cloth napkin wrapped my silverware, food variety limited but dinner did taste fine. Mold in the shower, trash cans and cracked tile in bathroom that could use a new toilet seat. HBO great to offer but kept freezing during the show. Plus was given a dirty glass with our room service and not just a "soap stain". For $200 a night these negatives really shouldn't be an issue.
Biggest annoyance was the incorrect information provided to us about late check out. Won’t go into details but beware if you want late check out call early or be a priority member! We did not receive even satisfactory customer service with this issue and yes the manager heard us speaking with the front desk clerk and didn't offer any sort of apology or compromise. We will definitely be back to Sarasota/Lido Beach just staying in one of the other many hotel options.

Room Tip: Pay extra for the view of the Gulf.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, April 20, 2013
Thank you for your very honest comments. We regret that the high level of customer service we usually deliver was lacking in your case. We will take your comments as means to improve and be more consistent. Thank you.
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Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 16, 2013

This hotel is ideally situated: across a narrow street from Lido beach and one block from St. Armand's Circle. It is worth paying for a room with a beach view. Fabulous views. The hotel bar/lunch area, Kokonuts, opens to the pool and to the interior so you can choose your comfort level. Both have great views. The food is good, and happy hour is a great deal. Breakfast was also very good. The hotel staff was uniformly friendly and accommodating. The beds were also very comfortable. This is the best place to stay in Sarasota.

Room Tip: Get a room higher up facing the beach.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, April 17, 2013
Wow! Thank you for showing us the love! Look foward to seeing you again very soon.
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California
Top Contributor
65 reviews 65 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 15, 2013

We had 2 Gulf View rooms here for 3 nights. The location is what makes this property. Staff were friendly. So nice to be able to walk across the street and be on the wide sand beach. Beach chairs are available in the lobby, but they do run out. We rented an umbrella and beach lounge chairs right on the beach which was fine for us. Too much sun isn't a great thing for my fair husband and kids. It was also nice to be able to do laundry while we were staying here. I thought it was nice that they provide the laundry detergent and dryer sheets for free. The rooms are clean, and the beds were very, very comfortable. The bathrooms just need and update which I believe is going to happen. So nice to watch the sunset from our balcony.

Room Tip: Higher floor, gulf view. Spend the extra money and go with the Gulf View.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kymberley M, General Manager at Holiday Inn Sarasota - Lido Beach, responded to this review, April 17, 2013
Thank you! Very nice to know that your family enjoyed their vacation time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Sarasota - Lido Beach

Address: 233 Ben Franklin Dr, Sarasota, FL 34236
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Sarasota
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Sarasota - Lido Beach 3*
Official Description (provided by the hotel):
Situated on a barrier island, off the coast of Sarasota, The Holiday Inn Lido Beach is just steps from the powder white sand of Lido Beach and only two blocks from over 140 upscale restaurants, shops and galleries on St. Armands Circle. Featuring a sophisticated, yet 'Florida Casual' decor, The Holiday Inn Lido Beach combines the relaxed atmosphere of a beach resort with the amenities and services of a full service hotel. ... more   less 
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Also Known As:
Holiday Inn Sarasota - Lido Beach Hotel Sarasota
Holiday Inn Lido Beach
Sarasota Holiday Inn

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