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“Service” 3 of 5 stars
Review of Quality Inn & Suites Airport

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Quality Inn & Suites Airport
2.0 of 5 Hotel   |   4800 N. Tamiami Trail, Sarasota, FL 34234   |  
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Ranked #36 of 48 Hotels in Sarasota
Mayo, Florida
1 review
1 helpful vote 1 helpful vote
“Service”
3 of 5 stars Reviewed July 23, 2014

This is an older property but the rooms were great condition and served us well. The key was the supportive desk staff: Allison, David and Ron. Our housekeeper was super as well. The parking was convenient to our rooms.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Guest Relations Manager at Quality Inn & Suites Airport, responded to this review, July 26, 2014
Thank you for taking the time to leave your review of your recent stay with us at the Quality Inn Sarasota Airport! I am delighted to hear that our staff was so exceptional during your stay. We pride ourselves on providing our guests with outstanding service and a welcome atmosphere.

Thank you again for your kind words. I will be sure to pass them along to Allison, Ron and David. We hope to see you again on your next travels through Sarasota.

Sincerely,
Wesley A
Guest Relations Manager
(941) 355-7091
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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    35
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 12, 2014

Couldn't understand how in the world the person that cleans the room doesn't see the mold on the top edge of the shower was terrible i even took a picture of it,disgusting the carpet was filthy,you couldn't see the numbers on the alarm clock,bathroom door needed at least paint,some stains on the bed covers,etc,etc believe me I'm not a picky person the only good things about the stay was the people at the front desk and the breakfast

  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Guest Relations Manager at Quality Inn & Suites Airport, responded to this review, July 15, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

First, I would like to thank you for the kind words regarding our desk staff and breakfast service. I have passed your kind words along to our staff and we thank you for the praise and acknowledgement.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations in your room condition. I have spoken personally with both our housekeeping and maintenance staff and rest assured, this issue will be remedied. Our guest's satisfaction is very important to us and we thank you for your feedback so that we may further fix these issues that may arise.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to call myself to make arrangements and accommodations for your next stay. Again, I apologize for the inconvenience and we hope to see you the next time you are in the Sarasota area.

Sincerely,
Wesley A.
Guest Relation
Quality Inn Sarasota Airport
941-355-7091
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

I had trouble connecting my new Ipad to the motel wifi and Mr. Arfaoui tried to help me. (See my later remark about this.) Then my Garmin in the rental car was not working. Again, Mr. A helped by calling around to find out where I could exchange if for a working one and directing me to the place (Sarasota airport). It was dark by then, so that helped a lot. He was very helpful at every turn. The man speaks 6 languages. That alone makes him a very valuable employee, and his attitude was always very polite and pleasant.

The wifi connected at the front desk, but never did connect in my room; I don't know why. That was very frustrating from my point of view. Motel room adequate, breakfast fine. One cleaning lady banging loudly on several doors early in the first a.m. woke me up. I spoke to one of them and the following days were quieter. Altogether a good experience--especially from Mr. Arfaoui.

Room Tip: Quieter toward the back, away from the road. Fridge and microwave in room. Didn't realize there...
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Guest Relations Manager at Quality Inn & Suites Airport, responded to this review, July 3, 2014
Thank you for taking the time to fill out a review on Tripadvisor.com. My team and I applaud Amine for his great customer service skills. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. They join me in thanking you for your kind words. Amine Arfaoui is a valued member of our customer service team. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Manisha P.
Guest Relation
Quality Inn Sarasota Airport
941-355-7091
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
57 reviews 57 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed June 23, 2014

Within 30 minutes of checking in, ($69.00 a night) someone knocked on my door (first level) 2 times. But now one was there when I checked the peep hole. Outside doors....Beds nice, nice pillows, carpet very dirty, fridge very cold, no bugs !! Outdated and many obvious repairs which were not painted. A woman was in the breeze way getting ice, she asked me if I needed " some stress relief"... HaHa, too funny. No shuttle service to/from airport. Breakfast ok, little round egg patties w/sausage links, waffles, cereal, toast & english muffins, coffee & juice.

Room Tip: pick another motel
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Guest Relations Manager at Quality Inn & Suites Airport, responded to this review, June 25, 2014
Dear FLYBOYFREDDY,

Thank you for your recent review on tripadvisor.com. We are really glad you enjoyed our Q Quality Serta beds and new pillows. We hope the next time you stay with us you will enjoy the other items at the Q Corner Cafe Breakfast.
I am very sorry about the carpet. I will speak with my Housekeeping Director and see why your carpet was not up to Standard. In the future if you have any security concerns please alert the front desk Immediately. We are currently in the process of updating our Hotel. On behalf of my entire team and I, We would like to thank you for you recent stay with us and for filling out a review for us on Tripadvisor.com.

Wesley Adams
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 22, 2014

Front desk staff was over the top welcoming and friendly. The place is clean and quiet. The rooms have a mini fridge and microwave which is nice. Breakfast was decent and ready to go on time.

But the beds/bed sheets and furniture are old, hot water was hard to come by in the morning and we found bugs in the mini fridge. The front desk took care of us right away and moved us. We didn't see bugs anywhere else so it was odd they were in the mini fridge.

Was told we would get $15 off each night for the inconvenience which didn't happen.

Overall didn't mind based on overall price and the staff.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Guest Relations Manager at Quality Inn & Suites Airport, responded to this review, June 25, 2014
Dear Steve O,


Thank you for your recent review on tripadvisor.com. I am Very glad that My front desk staff was top notch with a great welcoming and friendly attitude. Every guest room has a microwave and fridge, our rooms also come with Samsung HD flat screens TV's with over 70 channels. I am really sorry that our Q Quality beds were not to your standard. We are currently in the process of updating our hotel. Please contact me or Manisha P. so we can assist you regarding you recent stay with us. Thank you again for staying with us. Next time your in the area please stop by and "test drive" our newly updated hotel room.


Wesley Adams
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

I will always return to this hotel when I'm in Sarasota, I can't recommend it highly enough. Obviously it's not a luxury hotel but the service was impeccable, good beds, good breakfast, pool, warm & friendly staff - I felt well taken care of. I needed to extend my stay in Sarasota & was there for a few weeks. I was actually sad to leave my hotel to return home...like family!

Room Tip: I had a room toward the rear & it was quiet & peaceful, important to me.
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Manager at Quality Inn & Suites Airport, responded to this review, May 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

I greatly appreciate and value your feedback and will share it with our team. Your praises will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services in order to provide an exceptional experience for our guests. It is always a pleasure to receive such positive feedback.

Thank you again for sharing your experience, and we hope you come back to stay with us again soon.

Sincerely,
Manisha P.
Guest Relation
Quality Inn Sarasota Airport
941-355-7091
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coxsackie, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 18, 2014 via mobile

The room I was in was redone right, it had a nice one piece tub and shower unit with a high end shower head, a flat screen tv, refrig and microwave. Most important a comfortable bed and everything was clean. What was really nice is the breakfast buffet was probably one of the best included ones I have had, it is apparent who ever manages it takes pride in it. The front desk staff was extremely friendly and helpful. For the price range I was very pleased with my stay.

Stayed May 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gm_Fl317, Manager at Quality Inn & Suites Airport, responded to this review, May 23, 2014
Dear Joseph,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Manisha P.
Quality Inn Sarasota Airport
941-355-7091
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Airport

Address: 4800 N. Tamiami Trail, Sarasota, FL 34234
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 48 Hotels in Sarasota
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Airport 2*
Number of rooms: 81
Reservation Options:
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Also Known As:
Quality Inn Airport Sarasota Hotel Sarasota
Quality Inn Sarasota
Sarasota Quality Inn

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