I love the Sarasota area, so many things to do and see. This is the first time I stayed at this hotel. I've seen it several times, so I decided to treat my sister and spring for the room. The staff was very friendly, and helpful, all the way from the guys who do the valet parking to the front desk, to the lobby bar area. After spending the day downtown, we went back to our hotel room, and realized the toilet was not working properly. I called the front desk, and they sent someone up immediatly to fix the problem. The maintenance man was great, super polite, had a great sense of humor, and was able to fix the problem. The hotel has a turn down service, and the lady came to the room, asking if we needed "turn down", we didn't but she still gave us the chocolate! That made us chuckle. My sister and I went down to the bar, had a drink and some munchies. The bartender was very personable, very attentive, friendly, and did not forget us, as we were sitting away from the actual bar, in the lounge area.
The room was very nice, we were on the north side of the hotel, higher up (which of course cost more money). The bathroom door was so close to the toilet, not very much room at all, tiny bathoom.
Their is a $15.00 "resort" fee, which EVERYONE is charged, the hotel said it is for the in room internet/WiFi and the 2 bottles of small bottled water. I did not use the in room WiFi nor did I drink the bottled water, yet I still was charged the $15.00. There are so many other hotels in the area that do not charge for this, as they have free WiFi.