My husband and I just returned from a long weekend at the Hyatt. I agree with other reviewers the staff went above and beyond to be helpful. At first I was a little irritated that we had to pay an activity fee, but it is worth it if you are going to be there for a few days. We took out the paddle boat as well as the kayakes. It was a perfect morning to spend in the bay. The hotel over all could still use a little updating. The carpet in the hallways and rooms seem a little tattered, but not too bad.