I called weeks before our vacation to ensure a king room with a connecting double since we are traveling with children. Rather than reserve online I called the hotel and confirmed our rooms. We reserved two balcony ocean view connecting rooms. Because I am a gold passport member I received an email the morning of my arrival offering me web check in as a special gold passport privilege. I decided to take advantage of the offer and checked in online. About an hour later I received an email and a text informing me that the web check in failed and that I would have to check in at the desk when I arrived. When we got to the hotel I was informed that because my rooms weren't available when I tried to check in online they cancelled the rooms out of my reservation. They then told me that they had nothing else available to meet our needs. They knew we had children but still wanted us to stay in two rooms on different floors. Eventually they found two connecting double rooms on the first floor overlooking the parking lot, smelling like smoke. The worst part was how Unaccommodating the manager was. She was unwilling to help us and refused to admit that the hotel had done something wrong. Instead she blamed us for checking in online, a special service offered to gold members. Hyatt should be ashamed of what happened and how it was handled. We will not be staying in a Hyatt any time soon. Beware if you have children. They don't care.