From the moment we checked in, to the very moment we walked out the front doors to return home, we were overwhelmed with excellent customer service.
Our room was well-appointed, very comfortable and quiet.
The room was very clean and adorably decorated.
The "extras" such as the Aveda products and carafe provided to get spring water from the lobby were very nice touches.
The lobby is beautiful and the staff is amazing!
The customer service was impeccable! We called at the last minute to see if we could get an extra room for friends. Unfortunately, the hotel was sold out and we were told there was a wait list. Our friends ultimately made other arrangements, but when we arrived to check-in, they remembered I had called, and had reserved 2 rooms at a sister hotel, in case we wanted to stay with our friends (at a nearby location) instead.
We called down to the lobby to arrange for a cab and were met instead by a lovely gentleman who drove us to dinner in a complimentary shuttle!
When we were checking out, we perused the Sunday brunch...we were really "just looking", as we live quite close, but when we opted out...a very lovely woman approached us at the door and offered a complimentary breakfast (the Sunday brunch buffet was closing as we browsed) so we wouldn't leave hungry.
Excellent property. Close to larger properties (the Hyatt, the Ritz) and a great central location to the airport, downtown, the bay front, St. Armands Circle, the Ringling and the beaches.