The hotel has a great lounge area in the lobby where you can relax with a drink & something to eat. The hotel staff has excellent customer service skills. Although there wasn't a a swimming pool (two spa pools only), you didn't get left by the wayside like in chain hotels. The rooms are comfortable & clean. Although I didn't get a chance to use the spa the amenities seemed great & I'd love to try it on my next stay. Overall the experience was pleasurable.