First, let me compliment you on building a very nice location in Sarasota, looks great, wonderful promise for the future but we have to address the present.
My family and I visited your facility on Saturday evening, 6/22 with a 5:00 PM reservation for eight.
We were seated and greated and met our wonderful server. Part of our group arrived twenty minutes late but the first three ordered appetizers immediatly. The balance of our party arrived at 5:15. We then ordered additional appetizers. Drinks were ordered and delivered but beliveve it or not it took over fourty five minutes for appetizers to be delivered and we were then informed that two of the items were no longer available, duck rolls and dumplings. I ask, opened for a week, five in the afternoon and already out of two leading appetizers, poor planning.
In the interim we did order our entrees. Entrees were delivered another twenty five minutes after the appetizer delivery. Almost an hour and a half from seating to entree delivery, poor kitchen. Took make it worse, the entree delivery for eight people took over twenty minutes for the order to be complete. What kind of kitchen and expeditor has eight entrees delivered over a twenty minute period.
Overall you are now failing. The food quality was average. I could have gone down the street to Mrs. Chans and had a buffet with the same items for 8.95 !!!!!
It took over three hours to turn our table. Would I return, maybe in six months once you get your act together.
What kind of kitchen organization do you have, how do you run out of leading items for a new restaurant less than a week after opening.
Even though we were a large party and there were "many" managers walking about, we were never approached and ask "how things were ?", "sorry for the delay !!"
P.F. Changs has a great reputation and it has a great opportunity in this community but if you cannot get it right the first week in an 'off season' environment, then you will not meet target and you will disappoint lots of people. Please do better in the future.
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