We have purchased fish and seafood from Walt's on a number of occasions and have been more than satisfied, but today had a very disappointing experience at lunch. First we were served smoke mullett to eat with crackers to eat while we waited for our food to be prepared this was delicious and I would buy it any time. My husband ordered ahi tuna as an appetizer, this was very good and a plentiful portion. I had ordered conch ceviche and while the flavor was good much of the conch was too hard to eat -- I don't mean chewy I mean hard! Totally resistant to my teeth and they are my own! I spoke to the server who brought his manager over....he informed me that this toughness was normal, that the conch was frozen not fresh and was often this way. He said fresh conch is much more tender. I said that I thought they should know it was hard (my words, meaning more than just chewy) and that I couldn't eat it. He took it away. The rest of the meal was OK, not outstanding but OK. When the bill came,the conch remained....not a large sum of money, but the fact that it was still there echoed the manager's attitude that really I was the one who should have known that the conch would be inedible.
It will be a while before I return, Sarasota has many excellent restaurants so returning to one where the customer didn't seem to matter isn't necessary. Too bad because the fish market has always been excellent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.