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“Wow, What A Great Stay!” 5 of 5 stars
Review of The Ritz-Carlton, Sarasota

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The Ritz-Carlton, Sarasota
5.0 of 5 Resort   |   1111 Ritz Carlton Drive, Sarasota, FL 34236   |  
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Hotel amenities
Special Offer
$50 Credit + Breakfast
Ranked #6 of 47 hotels in Sarasota
Baltimore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Wow, What A Great Stay!”
5 of 5 stars Reviewed May 19, 2014

We have stayed at this property in the past and we have been relatively pleased with the services and amenities. I always expect a good experience at the Ritz. All I can say is that during our more recent visit, I was blown away and that's a tall order. For me, I expect a certain level of service at the Ritz so it's the small things that make a stay great. Upon checking in and going up to our room, we found a basket of goodies awaiting us. A couple of toys for kids and some snacks. A very nice start. Along the way, everyone introduced themselves and asked us that if we needed anything to let them know. We received the same cordial, friendly service at the beach club, even the guys at the security gate are nice. The food at the restaurants and beach club is very good. We actually had some excellent dishes at main restaurant, Jack Dusty's, so I would highly recommend giving it a try. We stayed on the Club Level and the food offerings there are excellent and the service is unparalleled. They have five or six food offerings thoughout the day and our kids especially love the dessert/chocolate offerings in the evenings. Just what every kid needs before going to bed. The Club Level Manager came by and introduced herself, again telling us that if we needed anything to just ask. We chatted with her for a few minutes and she asked us what brought us to the Sarasota. During that conversation we mentioned that I had run the Sarasota Half Marathon on March 16th which also happened to be my birthday. We didn't think much of it until the next evening when they presented me with the most delicious birthday cake (best cake I've ever eaten). This is what I mean by small gesture, big impact. Also, during our stay, the GM introduced himself and asked us how our stay was going, another very nice gesture. Our total experience was incredible and we really couldn't ask for anything more. I would give seven stars across the board if I could. I even went so far as to write an email to the President of the Ritz-Carlton telling him about the wonderful job the management and the staff are doing and you know what, he sent me a "thank you".

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Pascagoula, Mississippi
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 14, 2014

I am a fan of Ritz-Carlton and have very high expectations when staying at their properties. This one is in the middle in relation to other locations. The view is not great and the rooms are a bit dated. My single biggest issue is that this property is noisy. I could hear everything going on: late night revelers returning, doors closing, kids running down the hall, etc. The room was comfortable but had limited TV choices and was missing some of the high-tech amenities that I have come to expect. The bed was wonderful. Housekeeping service was over the top both in terms of the way the room was kept, how pleasant the staff were and how hard they worked to get things done around your schedule without disturbing you. The water, towels and toiletries were kept well-stocked and the Asprey brand toiletry products were excellent.

Location-wise the property itself didn't afford any tremendous views (or at least none that I was privy to) but is very near the marina and downtown. A free shuttle is offered to their Beach Club which is a trip well worth the time. The club can get very crowded particularly on the weekends. Walkers and joggers will love the options of going downtown or across the bridge out to St. Armands and Longboat Keys.

Do not miss the downtown area. There are great, local shops and restaurants. I highly recommend El Greco, a mediterranean restaurant on Main St. Excellent food, great prices, be sure to get the flatbread appetizer. Also, be sure to spend some time in the St. Armands shopping quad area out toward the Beach Club. Again, great local shops and retaurants. In that area I highly recommend the Crab & Fin. In looking for dining options don't overlook Jack Dusty's in the hotel. We had great meals there that ran between $50 and $75 per person. Service was good when you got it but most servers were overwhelmed the 2 times we dined there.

Be aware self-parking is not available and daily valet is $24.

There were not a lot of other lodging options in the immediate area and certainly none as nice or centrally located. There are a lot of what I call "Old Florida" motels out on the keys if that's more your taste but none that would measure up to the service levels of the Ritz.

I was there for a meeting and their food and beverage options for that event were incredible. Everything was delicious, was kept well-stocked and they gladly and promptly accomodated some special requests. The meeting facilities worked very well for our group and it was a great venue for a business meeting.

All in all, a good stay with the exception of the noise. I would likely choose this property over others if I return to the area.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2014

I have stayed at Ritz's and was surprised by the inconsistent service between clientele & the two back to back weekends I stayed. Our first stay- in the hour and a half at the pool not once were we offered water, towels or a menu. I infancy had to go to the bar to get our drinks. The second time, we were told our dessert was going to be comped, I had to ask for it to be taken off upon reviewing the bill at check out the next day. Frustrating to say the least.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, May 15, 2014
Dear Darcey C,

Thank you for sharing your constructive feedback. Please accept my sincerest apology for the inconsistency in service you described. Should your schedule allow, I would be happy to discuss this with you further and can be reached at 941-309-2001.

Your business is very important to us as we strive to provide the fine service and facilities our loyal guests have come to know and expect.

Best wishes,
Damien O’Riordan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2014

The hotel looks stately the moment you enter the lobby. I was greeted warmly by the receptionist and was offered a complementary glass of champange. Complementary bottled water and toiletries were replaced constantly during my 2-day stay. Bed was very comfortable and moderately firm that suits me well. The free shuttle that took me to the beach and retail stores just adds to the extra service the hotel provides. The beach was awesome. And this hotel is walking distance to downtown with a variety of restaurants to choose from. My stay would have been even better if the TV screen was clearer. The reception was not good. Also I was looking for the in room slippers. I could not find them.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

The Ritz Sarasota provided the highest level of service I can ever recall - and I travel extensively. The service was great from the front desk to the parking valet to the beach club. Everyone went out of their way to be sure we had a good time and didn't lack for anything. One of the parking valets referred us to a fantastic seafood locally owned restaurant that was amazing. The beach club staff is amazing and the club is located on a great stretch of beach. If you want to stay close, the outdoor pool was very nice as well. The room was very good with everything expected in a higher end hotel. Fantastic. We will be back.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 13, 2014

What a great place to hang by the pool overlooking the water. I know I live here, but I have to stop by to hang out with friends when they visit. They stay here at the Ritz and I see why. My friends room was a small suite, but larger than my former DC apartment. Very comfy and clean. We ventured into the little boutique and found lots of cute things, from clothes to beach hats. I'm definitely coming back here. I was there on a Sunday and we found out we couldn't partake in alcoholic beverages till noon. Somehow we found friends with bloody Mary's. The hotel staff was very nice and the wedding event went great. Hope more of my friends stay here. I need to go back.

Room Tip: The ritz is very close to St. Armins Circle where there are lots of restaurants and shops. And Lido...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 11, 2014

My wife and I have stayed at many Ritz Carlton hotels over the years but this time were staying outside Sarasota and invited some friends to dinner at the Hotel for a special occasion. I booked a table for four on the main outside patio a few days before with a request for a really good table as it was an anniversary.
We arrived an hour before our booked time notified the restaurant manager that we were going to have pre dinner drinks and spent nearly 300$ on champagne and other drinks.We expected someone to come and take us to our table but twenty minutes after our table booking nobody came to see us so we made our way to the dining area to be told we must wait in line until they were ready to give us a table.I really think they had completely forgotten our reservation but even so I do not expect to be told that hotel guests will be served first and on complaining we were finally directed to a miserable table furthest away from the main patio in a narrow side area.

Nothing better was offered us and apart from the standard perfunctory apologies which did nothing to placate us we left the Hotel and went to another lovely restaurant in downtown Sarasota where we had a most enjoyable meal.

We will never return to this hotel and reading other reports it seems the dining experience is often not what it ought to be . I would suggest anyone making a booking for the dining area check the table when entering and if it isn't what you expect do what we did and walk straight out and go to one of the many excellent restaurants in the area who appreciate how to look after their clientele.

Room Tip: Not applicable
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  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, May 12, 2014
Dear Martin A,

Thank you for taking the time to leave your comment. I am very sorry to hear that your dining experience did not meet your expectations. Your feedback is a valuable tool so we can avoid any recurrence and to that end, if you can afford the time, please feel free to contact me directly at your convenience at 941-309-2001 as I would appreciate the opportunity to discuss this with you further.

Best wishes,
Damien O’Riordan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Sarasota

Address: 1111 Ritz Carlton Drive, Sarasota, FL 34236
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sarasota
#4 Business Hotel in Sarasota
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America". ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota

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