We are currently staying our 6th time since July and it will be our last. This has to be the worst property in the Ritz portfolio. Four of the six times we needed to change rooms (inculding suites) for a variety of reasons: Internet didn't work, air conditioning not operating, etc. The Ritz does not seem to have any quaility control, light bulbs out in the bathroom, remote controls that don't work, dirty phones, mini bars with the seals broken, etc. Little things that when staying at a Ritz should not happen. Last night, after getting another room with a faulty air conditior and waiting several hours without being moved to a different room I had to call AMEX Platinum to deal with it since they represent this in their Fine Hotel program for Plantium members. We finally received a new room but this morning am not delighting in the construction taking place (the restaurant is under construction until end of December). The Ritz should refrain from charging Ritz prices until they get their act together. Be warned, even if you are many floors up you will hear construction noises. Also, to Ritz management, Amex Platinum Fine Hotels program less than thrilled with the response they received last night trying to get us a room that was okay; and after expressing the issues we have had in four of our last stays here they want to have a further conversation with us because this property is not representing their program in the way they want. Finally, almost all of the staff, with the exception of several front desk/management are wonderful and kept us coming back, however after last night and this morning we are done with this Ritz property and will not house our overflow guests here once we move back into our local home.

After a wonderful stay at the Ritz Carlton in Orlando a few years ago we thought we would treat ourselves to a special break at the Ritz Carlton Sarasota for a week. It is a nice property but we felt did let itself down in some areas. We used the jacuzzi in the pool area at the hotel one afternoon and found it to be very dirty with leaves and even cigarette butts! Also -very pricey extras-Internet and valet parking. These days free wifi is common place in towels and should be charged at $12 a day! Also it was not free in any public areas. Room service was hit and miss at times-at turndown being left 1 chocolate for 2 people in a double room struck us as odd!Also refilling the coffee and tea was hit and miss. Owe ver, The beach club area at Lido Key was wonderful- the pool staff provide Ritz service you would expect. The Hotel itself seems a little too concerned with wedding and business meetings rather than guests.

My husband and I went for our honeymoon and stayed at the club level, it could not have been a better choice. The staff at the hotel, from the bellman to the shuttle driver treat you so well. The service here could not be better and we will go back. The room was beautiful, the bathroom was immaculate and we loved every detail of our stay. The Ritz Carlton is the gold standard and this is an excellent Ritz

I recently enjoyed a "Mother/Daughter" trip to the Ritz in Sarasota and had an absolutely wonderful time! We were lucky enough to take advantage of a deal they were offering and got to stay on the Club Level which was an experience enough in itself! If at all feasible, do yourself a favor and book a club room - you will not be disappointed!

Hotel/Grounds: This Ritz location actually consists of 2 distinct properties - the actual hotel and the Beach Club. We elected to not rent a car and just took a taxi from the airport which was about a 10-15 minute ride. The hotel itself is located on the Bay and is your typical Ritz property with a grand lobby, floral displays, and a refined décor. It's smaller than some of the other resort properties but certainly not lacking in any amenities. There is a pool at the hotel (with poolside service) but I will say that the one at the Beach Club is nicer. I did also notice a ping pong table and small arcade area for kids on the ground floor. There are also several evening activities held during the week, mainly the live music in the Ca d' Zan lounge which was quite the experience! They were getting ready to start a renovation of this space shortly after we left so I'm not sure if they are still offering this, but make sure to check it out if they do!

The Beach Club is only a few miles away and there is a complimentary shuttle that runs hourly. We had no problems with the shuttle service - it was always on time and the drivers were extremely friendly and helpful. The shuttle also makes a stop at St. Armands Circle (about halfway between the hotel and the beach) which really made a car unnecessary for us. The Beach Club is a gorgeous property complete with a restaurant, pool bar, and well appointed locker rooms. There is a large pool with ample seating along with direct beach access. This pool tends to get a bit more crowded than the one at the hotel, but the overall atmosphere is definitely more relaxing.

Room: As I mentioned, our room was on the Club Level with a decent view of the harbor - I don't know if there are any truly good views at this hotel due to the location. The room itself was fairly large with ample space for all of our luggage. Everything appeared well maintained and very clean and we had absolutely no complaints!

Service: The staff was wonderful and extremely professional (as expected). We were always warmly greeted by the staff members in the lobby and the Club Level staff was always checking in to make sure there was nothing we needed and that there were not any issues. The shuttle drivers were outstanding and really made the effort to learn the faces and names of everyone on board.

Food: Since we were staying on the Club level and are fairly light eaters, we ate most of our meals in the Club Lounge which offers 5 meal presentations daily:

Breakfast - Breakfast was a fairly standard spread of assorted cereals, breads, pastries, fresh fruit, yogurt, and deli meats as well as a few hot options including oatmeal, breakfast potatoes, and a rotating specialty item. Champagne was also available most mornings to make your own mimosa.

Lunch - This was probably the "heaviest" offering of the day and included assorted sandwiches, salad, cheeses, chips, and crudités. Everything was very fresh and refilled often and we were more than pleased

Afternoon Snack - This was the lightest presentation of the day consisting of assorted nuts and cheeses along with the same chips that were available at lunch.

Dinner Appetizers - There was a decent variety of appetizers offered while we were there. There was always a small salad, some type of seafood "shooter", assorted breads and cheeses, a hot option (chicken skewers, bite-sized quiches) and a few other items. Everything was always pretty good, but I did wish they would offer a healthier or lighter option such as crudités or marinated vegetables

Dessert/Cocktails - Small desserts and liquors were offered in the evenings and certainly offered enough variety to please any sweet tooth!

In addition to the food presentations various soft drinks, water, coffee/tea, and wine (beginning around lunch) were available throughout the day along with assorted cookies and jars of candy. We really enjoyed the lounge, especially the wonderful staff members there. Elena in particular provided exceptional service and we looked forward to seeing her every afternoon! She really treated us as if we were family, not just another hotel guest.

Gym: The fitness room was well appointed with a variety of cardio machines and free weights. It did feel slightly cramped though and many of the cardio machines were marked as being reserved for residents (probably a bonus for them). Overall it met our needs but wasn't designed as nicely as other Ritz properties.

We really enjoyed our stay here and will definitely consider this hotel again for our trip next year!