My boyfriend and I bought a deal for ikayak sarasota and made a reservation for 4/21. The day before, I checked the weather, and it was supposed to be storming. I called them and asked if the tour will still be on. He told me that he would call me back three hours before the scheduled tour the day of .
That day, there was no call. We called them and they never answered. I sent them a couple of emails and called and left messages. Still nothing.
I left a review on yelp. Now the owner is claiming that my review is spam. They did not address my complaints and now claim my review is spam. I Kayak not only has poor customer service, but poor business practices.
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