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“suprise” 5 of 5 stars
Review of Holiday Inn Sarasota - Airport

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Holiday Inn Sarasota - Airport
3.0 of 5 Hotel   |   8009 15 Street East, Sarasota, FL 34243   |  
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Ranked #8 of 46 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
Clearwater, Florida
2 reviews
“suprise”
5 of 5 stars Reviewed June 28, 2014

The room was very clean. Helpful staff. Andrew at front desk very helpful. The rates we're good too.It was nice to find a hotel that has old fashion customer service.It makes a good get away. Worth the stop

Green Features: The hotel is very environment friendly and has customers do the same. Tip card in all rooms.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, July 2, 2014
We are pleased that you had an exciting and relaxing stay. I will share your comments with the staff and personally thank the individual employee named. It was a pleasure having you stay with us.


Thank you again for your comments.

Dennis l. patrick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 25, 2014

We chose this hotel because of the proximity to my in-laws house. It seemed like a decent hotel until this unfortunate incident occurred. My two boys (ages 16 and 15) ordered room service. Upon eating his chicken fingers one of my son's discovered a dead cricket underneath the lettuce. He called the kitchen and they thought he was joking and replied to him " Would you like us to come catch the cricket?" Obviously not taking my son seriously and mocking him. My son then called the front desk and they said they would send someone up. About 30 minutes go by with no response to us. We then carried the plate with the dead cricket down to the front desk and asked for the kitchen manager. He had been eating dinner and was obviously annoyed that we had interrupted him. He was quite defensive and said he thought my son was joking about the whole thing because "he didn't seem very upset." He got very defensive and said that nothing like that would ever come out of his kitchen. Needless to say, I was appalled with his argumentative response. He never once apologized to us and treated us like it was our fault. I was getting angry and decided to walk away and talk to the General Manager who of course was not available until the following day. I met with Dennis (the GM) and upon our introduction he said, " Oh yeah, you're the cricket people." Really? He then proceeds to blame it on their food supplier and the cricket probably came in with the lettuce. At that point, I said what most concerns me is the reaction from the kitchen manager. Dennis actually then said to me, "Well, I know it's not an excuse but the kitchen manager is from New York which might explain his behavior." Wow...Again, no apology, no offer of anything. I explained we were from CO and would be coming back periodically because my father in law is now with hospice. You'd think the GM would offer us at least a free night when we are back in town, but no, he just gave me his business card. Horrible, horrible customer service. Please do not stay here.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 28, 2014
My sincere apologies if you have misunderstood out intentions. While I was trying to explain the process of this has all happened, I obviously failed to read how upset you were. I was not making light of the subject but explaining how this may have happened. As explained during our conversation, we just experienced a full hotel of kids running around and making phone calls playing jokes on everyone, it was unfortunately a residual effect when this incident happened. I did contact the food company as i said I had to mention about the kale lettuce as a precaution to others, again, it was an explanation of the process, not necessarily blaming someone else. It was probably my mistake when I gave you my card asking you to call me when you decided to come back to the area in the future. It was to see if I could reciprocate in any manner but I would first need to contact ownership to see what i would be able to do. The evening supervisor intention were meant to be good as well. Thank you for your business, we apologize for the incident and again, please feel free to contact me if you decide to come to the area again. As you can see from our previous reviews, we operate at a 92% satisfaction rate, I am sorry we fell short in our goals during your visit.

Dennis L. Patrick
General Manager
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West palm beach
2 reviews
5 of 5 stars Reviewed June 23, 2014

We were so happy with our stay at the Holiday Inn. Very clean, lot to do, lobby area was was top notch decorations were on the caliber of a five star hotel. Service was above average. All in all great weekend.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 24, 2014
Thank you for your positive comments. We are glad you stayed with our staff and enjoyed your time with us. It was a very nice weekend with the sports groups of all ages enjoying our amenities. I will pass your comments on to the staff.

Dennis l. Patrick
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 8, 2014

Ended up here due to last minute vacation plans on holiday weekend. Spotless rooms, great bathroom with huge shower with excellent water pressure. Sofa and TV.

The only downside the architectural atrium that gives a nice look to the place allows any noise from the common area downstairs to bounce up to the rooms. Not the greatest thing if you are a light sleeper and trying to catch some Zzzzs while everything is leaving early. Perhaps this location should look into some solutions to decrease the bouncing of the sound. That along with the gong of the elevator when it reaches it's floor.

Room Tip: Ask from to rooms in the hallway that are not on the perimeter of the atrium
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 10, 2014
Thank you for your time in sharing your thoughts. We have been looking into some solutions to soften the noise that sometimes echoes up the atrium. It's an ongoing process and we appreciate your input. I will pass on your compliments to our housekeeping staff. They do an excellent job in taking care of the rooms.

Dennis l. Patrick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2014

This Holiday Inn is hidden on the backside of the airport. It was built about five years ago. There is a lovely atrium as you enter. The bar and restaurant have sports on the television for those who want that, but the televisions don't overwhelm the patrons.
I recently hosted a conference at this hotel for sixty lawyers. The staff was very attentive to our needs. We had a great lunch and drinks afterwards. There is plenty of accessible parking and very nice restrooms.
Truly this is a bit of a hidden gem in the Sarasota-Bradenton area.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 8, 2014
Thank you for your response. We enjoyed your group very much. Dylan did an excellent job insuring all guests were taken care of and I received many compliments from the group. I look forward to host your group again if it is in the future. Your comments are appreciated by everyone and i will share them with the staff.

Dennis L. Patrick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2014

First of all, I don't usually take the time to write reviews. However, after the change that I have seen in this hotel, I felt that I should write something.I have stayed at this hotel a number of times over the last few years. Not because I really wanted to, but out of necessity . The last time that I stayed there in 2013 I told myself that it was the last time. The staff was slow, non caring. The food in the restaurant was not very good. Again, I had to stay here the beginning of April 2014 and boy was I surprised!!!

The hotel seemed to have had a staff make over! Everyone was smiling, my room was so clean, and the food in the restaurant was better!!

I am a very observant person(which is part of my job) so I just sat and watched one morning to see if I could tell what was the cause of the change.

I can tell you in one word! Involvement! I watched the Manager (which at first I thought was the owner) in one hour make contact with the housekeeping, lounge staff, restaurant staff and front desk staff! What I witnessed was a Manager giving direction to his staff in a professional non-demeaning way. As a result the staff member responded to his direction with respect.

I only hope as a manager , I have that effect on my staff.

I can see why this hotel has improved. I am glad that Holiday Inn has hired such a caring Manager.

The rooms are clean, the meals are good and the staff is very friendly!

I will definitely make sure that my company schedules me to stay at this hotel on my next trip!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 3, 2014
Thank you for your kind and considerate comments. After 34 years in the hotel industry, it is still such a thrill to read comments such as yours. You have made me day all week long. We, as a team take great pride in what is being accomplished and how we are moving forward. It is guests such as you that make us realize what a privilege it is to work in this industry.

Dennis l. Patrick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

I checked into this hotel for a 3 day stay and was amazed at the cleanliness of the hotel and the politeness of the staff. They catered to my every need and went out of their way to make my stay a very pleasant one. No matter where I went in the hotel from the indoor pool, to the dining room, to the lounge area and into the lobby, the atmosphere of the hotel was calm with a sense of serenity everywhere. From the vending machines properly stocked to the convenience of finding a luggage cart or ice machine when needed, I wanted for nothing. My room was beautifully decorated and was sparkling cleaned. Every employee that I met from the desk clerk to the maid to the restaurant and lounge staff was very friendly and willing to answer any questions I had. The food in the restaurant and the snacks I ordered in the bar at 3pm were spot on and delicious. My congratulations to the hotel manager that runs this hotel for running a flawless hotel. I look forward to my next stay there and am already planning it. This will be a hotel I go to not only when I am in the Sarasota area but the St Petersburg and surrounding cities as well. This hotel is next to the International hotel but I will tell you, unless I was outdoors I never heard an airplane at all. I highly recommend this hotel and when you walk into the front door you will be blown away with the décor. This hotel is absolutely beautiful. Falls right up in the décor of any hotel in Las Vegas or any large city. 5 stars for cleanliness

Room Tip: This hotel has a room with a jacuzzi in the room.......Try to get that room , it also has a small re...
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dennisyellowstone, General Manager at Holiday Inn Sarasota - Airport, responded to this review, June 5, 2014
Thank you for your wonderful comments. Occasionally, we may miss something we strive to produce when it comes to customer service. it sounds like we were running on all cylinders during your visit. Again, this is what we strive for. We love our customers and try to make everyone's stay memorable.

Thank your for taking the time to share your thoughts and comments.

Dennis L. Patrick, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sarasota - Airport

Address: 8009 15 Street East, Sarasota, FL 34243
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Sarasota
#7 Business Hotel in Sarasota
#9 Romantic Hotel in Sarasota
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Sarasota - Airport 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Holiday Inn Sarasota Bradenton Airport is a 135 room premier boutique hotel in the heart of Sarasota and Bradenton. Chic, contemporary decor, and an unsurpassed range of amenities, it is ideal for sophisticated business and leisure travelers.The Holiday Inn Sarasota Bradenton Airport Restaurant and Lounge features dining al fresco under the blue skies and exquisite cuisine, deliciously created. The rooms and suites are spacious, state-of-the-art amenities such as 36" flat-panel TV and free Wi-Fi. The Holiday Inn Sarasota Bradenton Airport offers exceptional event facilities for groups of 10 to 200, enjoy convenient access to venues of Sarasota and Bradenton. Relax in our indoor pool or work-out in our fitness facility. Explore the best from golf, shopping at St Armands Circle, restaurants and the beautiful white sandy beaches of Siesta Key, Lido Beach, Longboat Key and Anna Maria Island. Hotel is adjacent to the Sarasota Bradenton International Convention Center and attractions such as: Ringling Museum of Art, Asolo Theatre, VanWezel Performing Arts, & Mote Marine. Located within a few miles of University of South Florida, New College, and Ringling College of Art. Neighboring corporate offices are: Sun Hydraulics, Honeywell, Chris Craft, Pierce Manufacturing, Rectrix Air, Volo Air, Dolphin Aviation, Siemens, and Lockheed Martin. We guarantee you will have an memorable experience, that will meet and exceed your expectations. ... more   less 
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Also Known As:
Holiday Inn Sarasota - Airport Hotel Sarasota

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