We love the Matzaluna. We eat here every trip and we love the food. Best eggplant in the world! (ask them not to put a lot of cheese on top) The rosemary bread with the garlic/oil dip is amazing.
This trip the server was just plain odd. It took her awhile to become acclimated, the place had just opened, but this continued through out the meal. She just about flipped out when my son asked for a small bowl of anchovies on the side. It was clearly a pain for her to get the anchovies. She was a little frazzled and kept talking about her life outside of work. Service was poor and we had to ask for many things. I was feeling sorry for her and was planning to give her a little more than the standard 20% tip until the bill came. With our party of six, the 18% gratuity was automatically added on, when I mentioned to her that I would normally tip higher, she went into a big offensive lecture on how "we tourist are horrible and especially the ones who look like they can afford to don't leave enough tip. She'll never see us again because we are on vacation, so why should we care if we stiff her." She made sure to repeat three or four times that it is customary to leave an additional tip. Here's my tip: you pretty much ruined our dinner by running your mouth the entire time. You should have shut up and actually concentrated on serving us. Needless to say, I did not add to that 18%.
We will go back because we love the Matzaluna, just hope by then she's not working there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.