My Mother won a trip to Casa Ybel and from the reviews on Trip Advisor and the pictures on their website, we were VERY excited. When we got there, we could see a very outdated, unclean property. What truly surprised me was that everything was completely renovated after Hurricane Charley at the end of 2004 (told to me by management). I thought it was great that all of the condos faced the beach, but the housekeeping was a joke. There was so much dust and dirt in our room it was disgusting. We found the a/c we thought was a closet and the filter was so caked with dust, it was clogged. We called and had someome replace that. After trying to clean around where my son would sleep (very dusty plantation shutters, dust caked in the wicker headboard and all over the lamp and shade right by the bed) I called the front desk to tell them. I like to give the establishment the opportunity to make it right as this could be a one off. They called back to tell me that there were no more 1 bedrooms available to move us into, but that they had alerted the housekeeping department and they would do a thorough cleaning in our room. As we walked past the housekeepers cleaning other rooms, we noticed a disgustingly dirty mop, just sitting on the pavement outside one of the rooms, no mop bucket in sight. This meant she was using either sink or tub in the room to clean the floor. When we got back a little early, we decided to sit at the outdoor grill and give her more time. The grill had many broken and missing bricks and the top metal portion was loose and coming apart. We decided we really didn't want her to mop our floors with that mop, so we went in while she was vacuuming. She was almost finished and had not vacuumed some dirt that was in the living room. The dust was still thick as could be on the lamp shades in the dining room. Also, we had visited the beach and outdoor pool and bar earlier in the day. We asked for beach chairs and an umbrella, which they quickly brought. The chairs were very dirty, falling apart and not in good condition at all. Such a shame, because they have prime real estate, condos that are newly renovated and should not be so dirty and uncared for.
