Ok after reading all the bad reviews, I was VERY apprehensive about this resort. Do not believe these reviews. We had an awesome time.We just returned from this vacation and had to post this review! The staff was plentiful and always smiled and said hello when passing by. The food at the 2 restaurants were the best on the entire island and the resort was clean and well kept. Our room was great, 2 bed/2 bath and looked brand new. We stayed in the "J" bldg about 300 feet from ocean. We saw dolphins several days in the water, the sand was sugar sand and the water was turquoise. We had one small little issue one day with ants but after bringing it to the attention of the staff, they took care of it within 5-7 minutes and apologized. We asked housekeeping for additional shampoo and received plenty. I would not hesitate to stay here again. The drinks by the pool were a little "pricey" but you are on an island on vacation so keep that in mind. We left the day that the hurricane threat was near but the staff was great at keeping us posted. There was hardly anyone there in August and that was just fine with us!

Just got back from Sundial. At first, disappointed in aging look of buildings and decor of 2 BR condo. But it had lots of space and lovely view of gulf. Front desk staff nice and friendly, but small pools, long walk to main pool, no drinks or service at small pool near unit. Beach is nice but faces south, so don't look for sunset. Tons of shells and sparse pool usage made kids happy. But adults would have liked more. Gym was useable if a bit dungeon-like. Maid service was good to have, but one day did not appear until 2 phone calls and 6:15pm. I think I would return. Just not sure. Glad to return before Hurricane Fay appeared!

My family stayed in a 2 bedroom unit with an ocean view in July and since it was "off" season the rates were decent. Our room was amazing. I get the feeling that as owned condos it might be hit or miss depending on the unit you get but I was very happy with mine. The balcony was HUGE, screened (to keep away the bugs) and right on the beach. Great view. The decor inside was amazingly beautiful. There was art and paintings and leather sofas. We only stayed one night but I would have loved to stay longer. When we arrived we were told the room wasn't ready and that they would call my cell if it was ready before check in time. I doubted that would happen and saw it as a tactic to get you to not pest the front desk staff every 10 minutes but sure enough they did call us when our unit was ready!! There were several pools and I did partake of the small one by our building. It was nice, nothing special but close to the beach.

We booked a room for 4 back in May 08. I asked if there were beach chairs and umbrellas as my mom cant take the sun. I was told that they were free. When we arrived there was a sign saying that they now charge $10 per umbrella! I asked at the front desk to waive the fee. I was directed to 3 people ( none were available) and after 30 minutes we gave up and paid for them. All their advertisements state they are a resort but with the high price we paid for the room we think it is a joke.
Also our room was not ready until 350pm. (check in time 3pm) No apologies given.
We will give this "resort" a miss next time we visit Sanibel.