We booked a Studio in May for the long fourth of July weekend. We requested a second floor or above room that had been updated. We were told that our unit had been totally upgraded. Upon arrival, the desk clerk had us checked into a first floor unit. I did not want to be on the first floor and told her about our request. She did make the change, however when we arrived at the room we were so disappointed. This room hadn't been upgraded/updated at all. Rusted dishwasher, dirty walls, cracked tiles, mold in bath, etc. I went back to the front desk with a list of problems and told the desk (a different lady this time) that the room was unacceptable and a health hazard. She (Juana) asked if I would have patience and she would do what she could to move us. I came back a half hour later and Juana told me that they were upgrading us to a 1 bedroom fully updated unit with a gulf view free of charge.

The room that we were finally placed in was gorgeous!! Granite kitchen, new appliances, stone shower, new furniture, flat screen televisions, great view, etc. Book this room if you can...H308. The view from the balcony was great....overlooking the well manicured grounds and a nice gulf view. We loved this unit! The resort itself is well landscaped , the beach very clean and complimentary beach lounges, umbrellas and towels. The pools (there are 5) were clean as well. Our 6 year old son loved the game room too. When we called for extra towels, they arrived within 15 minutes!!!(never have I received a request for towels that quickly from any hotel) We didn't want to leave the island or the resort. Very relaxing vacation after the room fiasco was taken care of. Employees throughout the resort were very friendly and always smiling. Thanks again JUANA and the on duty manager on the room change. We will definitely be back!!!!

The Falcon-Parrella family!

We stayed at Sundial for the fourth of July and it was the worst place we have ever stayed at. I won’t go into great detail on everything because I would be here all day but I will leave you with key points.

• Each condo is owned by individuals, so it is up to each owner to up keep the condos. So each room is different
• The carpet was so bad that I didn’t want to let my baby crawl on the floor.
• The couch was broken down to the point you could feel the framing. I also had to take some blankets to cover them up so we could sit down.
• My mother actually broke out with a rash from her skin touching the couch.
• When we checked in they told me I had a crib in the room but there wasn’t and it took them 5 hours to bring me one after complaining 4 times. When they did get there it was after 9 at night my LO was so tired. OMG! It was so old & gross, there was no way I would feel safe to put my LO in it.
• They told us we could move us BUT I wouldn’t have the Gulf view in the other building. Heck we paid more for the GULF view and I was told I was steps away. Maybe be steps away, light jog and a short bike ride away. We could see the gulf from the screen balcony past the two buildings.
• The people at the desk where not helpful and they acted like they really didn’t care. While I was down there a couple times I did notice that others kept coming in to complain.

The Island is very beautiful and we go down there every year for my husband’s company. We thought we would try something new since the whole family was coming down. Never again, My MIL also had problems with her room and the hotel staff.

This is a wonderful place to stay for families. We had a beach front, two bedroom, and two bathroom condo. The bedrooms and lounge had flat screen TV's. No complaints.

We got married at the Sundial and everything was great! The staff was so nice and helpful to our 70 guests, the food was great, the location was beautiful and we had an all around great time. We had been a little worried about the rooms when we read some of the reviews but we had no complaints and all of our guests seemed happy. I would definitely recommend the resort and we plan on returning!