We have rented bikes from Billy's on a number of occassions for periods varying between 7 and 10 days. The charge for these bikes is high and so it would be fair to expect everything to be of a high standard. Although staff are usually pleasant to deal with (no complaints about them at all), and the delivery service was as agreed, we find that the state of the bikes is downright poor. Considering the amount of money they must be making from rentals, it is disappointing to see that the bikes are not well-maintained and in some cases, close to breaking down. That should be not be allowed to happen.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 10, 2013
Customer service at Billy’s Rentals has always been our top priority. I personally coach the staff daily on ways to assist our customers to ensure their experience is enjoyable. I am disappointed to know we didn’t reach our goal in this case.
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Our price to rent most standard bikes is $40/week ($37.50 if pre-ordered online). Finnimores charges $35/week. The $50 deposit is charged for the entire bike order on 3day and longer rentals. The amount is fully refunded to the customer upon return of the bikes. The deposit is waived if customers choose to have bikes delivered and picked up, ($10 fee for entire order includes pickup and delivery)
We encourage on line ordering and delivery service, as the bikes will be waiting for you at the hotel or condo upon your arrival. You can start your vacation on your bike, experiencing our island beauty instead of driving to Billy’s and arranging your rental.
I believe all the small business owners on Sanibel strive to take the best care of our visitors and local customers because without them we cannot survive. For myself, I truly enjoy meeting my customers and being a part of their island experience. Finnimores runs a fine operation and I am happy to hear they were able to satisfy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.