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“Good airport hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

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BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
2.5 of 5 Motel   |   3401 S. Orlando Drive, (US17-92), Sanford, FL 32773-5607 (Formerly Holiday Inn Express Sanford / Lake Mary Area)   |  
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Ranked #3 of 8 Hotels in Sanford
1 review
1 helpful vote 1 helpful vote
“Good airport hotel”
4 of 5 stars Reviewed August 13, 2013 via mobile

Good hotel for making an early flight out of SFB. We stayed at this hotel for the express purpose of catching an early flight. We had no vehicle and were dropped off by friends. The hotel shuttle departed exactly at 5:00 am as promised and after a very safe drive by the driver we arrived at the airport at 5:07am.
While the full breakfast opened at 5:00, at 430 when we went downstairs they had basic continental available on this day.
Now on to the less than average aspects : when we went to the drink machines (on every single floor) they were out of everything. A short walk to Walmart remedied this and gave us something to do. Also the renovation left our bathroom door askew and you had to really use force to open it. Some reviewers had complained about the hotel being dirty. What i saw was leftoever "dust " from the renovation and not actual filth to be concerned with. Personally I felt the hotel to be very clean as far as where you sleep and such. Is this a destination resort? No. But it is a very safe and adequate airport hotel.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 25, 2013
Thank you so much for your feedback, we have worked very hard to get the hotel back to a 100% after our renovation, and love to hear all the great feedback about your great stay with us!
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154 reviews from our community

Traveler rating
    45
    46
    29
    20
    14
See reviews for
59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Bangor, Maine
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2013

Found travel coupon in flyer. So happy to get this room! Large, very clean and comfy. Excellent front desk staff. Breakfast comes out at 4:30 so we could eat before leaving for airport! Best place we stayed in Florida so far.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 12, 2013
Thank you so much for your feedback, and I am happy you enjoyed the breakfast, hotel and our great team! We look forward to seeing you again soon when you come back to Florida!
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Swords Creek, Virginia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 8, 2013

16 of us stayed here for one night before our cruise out of Port Canaveral. This hotel is excellent from the staff up to the rooms. They picked us up at the airport as soon as we called, the check in was easy and the lady (sorry cannot remember her name) was super friendly all night to us. They were very accomdating to all of our needs this was by far the best customer service we have expierenced at a hotel in a long time. The rooms were fresh, clean and very comfortable. The breakfast was excellent as well. The kids loved the pool after a long day and the adults enojed the lobby area, beautiful. It may appear the neighborhood across the street is rough, but it was not. We never had any worries or safety concerns during our stay. We really enjoyed our stay and we would stay again if in the area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, August 12, 2013
I am so happy you had a great experience with the hotel and staff, we are really trying our best to make sure we can do whatever it takes to make your experience memorable. We look forward to seeing you again soon!
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Birmingham
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 23, 2013

This hotel used to be the Holiday In Express and this confused us slightly but we got there in the end! This is now a Best Western plus and has been refurbished. The lobby is very modern ( lots of cube cushions and stripes) which I found a refreshing change. The rooms were too and the service we got when we had an issue with the TV was great with the front desk lady coming to our room straight away. As with the Holiday Inn this hotel is ideal for Sanford airport. We spent the night here before our flight to save a stressful drive the next day and were glad we did. There's a Maccies close by and a Wal Mart too. These rooms have microwaves and fridges which is great for late night snacking. Good value and nice and new with added convenience of being close to the Airport. We will be back.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 24, 2013
Thank you for your review!
We have renovated from a Holiday Inn Express to a Best Western PLUS and have new carpet, lobby, bathrooms, etc. We have finished renovations and are happy you really enjoyed your stay. We also still offer FREE shuttle to the Sanford Airport, Park and Fly and are the closest property to the Sanford Airport. We look forward to seeing you again soon!!!
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Vero Beach, Florida, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 19, 2013

Nice hotel for a nice price. Clean and nicely decorated. location. Convenient to the Orlando Sanford airport. Easy to find. and convenient to shopping and attractions. less costly than a hotel in Orlando.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 24, 2013
Thank you so much for your review, Its great to hear you had a great experience at the Best Western Plus Sanford Airport, we look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indialantic
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 11, 2013

The room was nice and clean except you could tell it was not a complete renovation. The staff was underachievers. The phone system and clock does not work so you will not get a wakeup call and staff really does not care. We got to the airport late because no wakeup call and missed the shuttle.. added expense for cabs. Also the hallways had a moldy smell and the rooms were a bit damp and moldy smelling. Bring your germicide! My only real complaint was the staff and the phones and the mold.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 24, 2013
I am sorry for the issues you had, and we have taken steps to make sure all these issues are fixed, we have renovated the carpet in the rooms, art work, chairs, vanity, toilets, tile and lobby. I hope that you will give us an opportunity in the future to show you that we have changed. Please contact me directly next time your in town and I will make sure you take care of.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

Me and my family have stayed at this hotel several times when it was a Holiday Inn Express and this hotel has been remodeled and switched to a best western. I have to say,the hotel looks 110% with a modern feel. The staff is always,friendly and very helpful. Samantha and Diana went out of there way to help myself and my family to print our bording passes for a flight out the next morning. Samantha picked us up from the airport in there free shuttle so we would not have,to worry about returning the rental car in the morning before our flight home. They also dropped us off at a nearby resturant which they suggested Patio Grill which have great food and then they picked us back up. This hotel may have gotten some bad reviews while under construction but it looks great now. I would recommend this hotel based on friendly service and great updated rooms. My family and i will return to the hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikesh S, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, July 24, 2013
Thank you for your feedback, we are happy that you enjoyed your stay with the Best Western PLUS Sanford Airport. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

Address: 3401 S. Orlando Drive, (US17-92), Sanford, FL 32773-5607 (Formerly Holiday Inn Express Sanford / Lake Mary Area)
Phone Number:
Location: United States > Florida > Central Florida > Sanford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 8 Hotels in Sanford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel 2.5*
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel is conveniently located off Interstate 4 and is an easy drive from Orlando. You may feel like touring attractions like Disney World® and Universal Studios® Orlando or there is other nearby family fun, including the Central Florida Zoo, Marina and Daytona International Speedway®. Guest who stay at our hotel have perks like an airport shuttle (shuttle hours 5:00 a.m. to 10:00 p.m.), Internet access and a delicious hot breakfast every morning. So retreat to the sunshine state and experience the best of central Florida with a name you can trust and at a price you can afford. ... more   less 
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Also Known As:
Holiday Inn Express Sanford / Lake Mary Area Hotel Sanford
Holiday Inn Sanford
Sanford Holiday Inn

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