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“Hartell's - Catch 22” 3 of 5 stars
Review of Hartell's Village Diner

Hartell's Village Diner
Baytowne Avenue, in the Village of Baytown Wharf, Sandestin, FL 32550
850-654-9453
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Ranked #10 of 17 Restaurants in Sandestin
Cuisines: American
Restaurant details
Dallas
Contributor
11 reviews 11 reviews
9 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Hartell's - Catch 22”
3 of 5 stars Reviewed March 24, 2013

We were really wanting to like Hartell's. We are at the beach, we were in the mood for a great burger sort of place and when we came across Hartell's in the very cute Bayside Wharf Village (looks kinda like New Orleans meet Disneyland) we thought we'd found it. It's a very cute place with wonderful outside seating and some seating indoors, along with a bar. We asked the waiter (Cameron) where we could sit and he said "anywhere" so we sat down at an outside table. He said he'd send out our waiter. Ten minutes later we got our own menus from the host stand (vacant) and my wife went inside to see what had happened to our waiter. It was 4:00 in the afternoon, there were about seven tables taken, and at least four waiters. Cameron again said he'd send our waiter. We watched another waiter come out 3 times on her one table, but she wouldn't look at anyone else. We watched the guy who was supposed to be our waiter come out, turn around and go back in, never looking at us. We sat around another 10 minutes and again went inside to search for our waiter, Cameron indicated our guy was behind the bar at the moment and he'd send him out. I watched as a table of 5 girls who had sat down right after us gave up (after they'd gotten their own menus) and left. Eventually Cameron came out and said he wasn't our waiter but apparently our waiter didn't want to come out and wait on anybody, so he'd take our order. We ordered. We watched another table give up and leave. We watched 2 more tables seat themselves and eventually they had to get their own menus.
Our food finally came and it was very good, burgers and milk shakes and good, thin fries and a tasty Frito pie. We continued to watch wait staff come out and do virtually nothing (one bussed her table, then went back inside without waiting on either of the other 2 seated tables).
One of the seated tables gave up and left. We flagged down Cameron and asked for our ticket. I stuck my credit card in the tab sleeve and after 5 minutes we took it inside ourselves, and left. The only other seated table had finally attracted a waitress.
I ran a restaurant in Central London for 18 years. This is the kind of waitstaff you fire the first day if you want to run a service organization. Of the four of them, only Cameron had some semblance of a service mentality. Our take is, good food, cute place, thoroughly indifferent and miserable service (save Cameron).

  • Visited March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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65 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Tullahoma, Tennessee
Top Contributor
123 reviews 123 reviews
67 restaurant reviews
Reviews in 36 cities Reviews in 36 cities
57 helpful votes 57 helpful votes
“Meh”
3 of 5 stars Reviewed March 15, 2013

Small portions and a bit too relaxed for me. We ordered to of their "specialties" as the server described them. I had perhaps the thinnest burger I have ever seen with to over cooked pieces of bacon and they forgot my cheese. My wife had chicken tenders which she said were also overcooked and very bland. For a family it may be just what you're looking for, we were just unimpressed. The server tried to sit down with us at one point, which may be ok with lots of people but just not with us.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indiana
Top Contributor
54 reviews 54 reviews
31 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
“2 dollar beers”
5 of 5 stars Reviewed February 11, 2013

When a place sells 16 oz beers for 2 dollars you might think the food would be substandard but that is NOT the case at Hartells in Baytowne.We both had cheesburgers and beers and the beers were cold and the burgers were perfect.If you enjoy french fries then you'll definitely enjoys theirs.

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niceville, Florida
Top Contributor
54 reviews 54 reviews
39 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Yum yum yummy”
5 of 5 stars Reviewed January 20, 2013 via mobile

Service was friendly and good. Burgers were nice size and juicy. Skinny skinny shoestring fries were the best!

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
Reviewer
5 reviews 5 reviews
4 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good lunch style diner”
4 of 5 stars Reviewed December 11, 2012

Love hamburgers, hot dogs and low bear prices. 1950s style decor. Ice cream desserts are old fashoned and good.

Visited November 2012
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