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“Awesome property !!” 5 of 5 stars
Review of Sandestin Golf and Beach Resort

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Sandestin Golf and Beach Resort
4.0 of 5 Resort   |   9300 Emerald Coast Pkwy West, Sandestin, FL 32550   |  
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Hotel amenities
Ranked #2 of 2 Hotels in Sandestin
Columbus Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
27 helpful votes 27 helpful votes
“Awesome property !!”
5 of 5 stars Reviewed April 23, 2013

Stayed at the Luau property for spring break March 2013. Had an issue checking in and issue with the bedding 1st night, but were resolved the next day by the Manager (Beth) who went way above and beyond expectations ensuring our complete satisfaction. The property is absolutely beautiful, rooms are spacious and well equipped. The resort area is immaculate and the pool was awesome. Being spring break, it was amazingly quiet and so much better than the hustle/bustle of a hotel. Even though it was only in the 60s, we were still able to have a great time. Will be coming back next year and can't wait!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 28, 2013
Maui2ndhome,

Thank you so much for the great review of Sandestin. We have so much to offer and we are so pleased to see that you and your family had a great time! So glad we got your immediate issues addressed and you were able to enjoy the remainder of your stay. We look forward to your next stay with us. In the meantime, if you need anything feel free to contact me. Again, we appreciate your business and look forward to you creating wonderful memories here at Sandestin for years to come.

Regards,
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843 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Calhoun, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 22, 2013

Just stayed in the Beachside II Condo complex #4272 (7th floor). Paid 289/ night for 1 bedroom condo. To say the condition of the condo was disappointing is putting it very mildly. Paying 150/night would have made it much more acceptable. Here goes:

One bedrooms have a pull out sofa so for the girls weekend me and my best friend go down and are going to take turns sleeping on the sofa bed, we pull it out and it was nothing but fabric over springs (I mean we all know sofa beds are uncomfortable but this thing was the most ridiculous excuse of a mattress you could possibly imagine, I wouldn't let me 220 lb dog sleep on this thing) so there goes that option.

The coffee maker the top to the water tank was broken the top the coffee pot was broken and when you brewed the coffee the burner wouldn't keep it warm.

The dishwasher drawer would fall open and I mean fall, again broken.

The kitchen was very dated.

The furniture looked like it was from rent a center.

The elevator button on our floor was broken (they had buttons on order and they would come in soon but a lot of good that did us while we were there)

We just had to laugh, it just became so pathetic.

And all of the above is tolerable if we weren't paying 289/night for this crap this is more tolerable at 150 at best. It was truly pathetic.

Of course these are individually owned and property management will use that an excuse blah blah blah, but truth is it is just poor management on their behalf. There needs to be standards they do not fall below and there needs to be a standard inspection of the condos if they want to maintain the price they are asking. We were extremely disappointed with the condition of the room for the price.

The one saving grace was the master bed truly was comfortable and the air condition was good. I will never stay at Sandestin resort again. The complex is so huge you really don't know what you are getting until you get there. Oh and by the way check in is extremely slow, so be prepared.

Room Tip: I would demand pictures of the actually complex they are putting you in. They will push back and if...
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 28, 2013
Kristy J,

Thank you for your recent visit to Sandestin Golf & Beach Resort. We appreciate your business and we do hope you will choose to visit us again. We are saddened to see you were not satisfied with your accommodations. We have so many different types of unit to choose from and we are confident we have something that will be perfect for you. Please contact me directly at executiveoffice@sandestin.com when you are ready to visit us again. I will personally see you are placed in a unit that meets all of your needs and your expectations. We have so much to offer here among our 2400 acres and we want you to come and stay and play with us again soon.

Regards,
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Pensacola, Florida
Top Contributor
186 reviews 186 reviews
39 hotel reviews
Reviews in 86 cities Reviews in 86 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed April 21, 2013

The most basic element to a good hotel stay is comfortable sleep. The unit we were got prevented this by having a bed that felt like a slab and sheets too small for the mattress so the unfitted bottom sheet became an unmade wadded up mess. The place was clean enough and check in was pleasant and fast, but at checkout we tried to call from the room and couldn't get anyone to answer on the corded room phone so after a few minutes I called on my cell phone so I could continue packing while waiting. The surly person who finally answered chastised me for not using the room phone and refused to check us out, saying we needed to go to the lobby in a different building to do so.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 23, 2013
TheMaven2u,

Thank you for your most recent visit to Sandestin Golf and Beach Resort. We appreciate you choosing Sandestin and we hope you enjoyed your stay and had time to take advantage of all we have to offer. We were sorry to see you were not completely satisfied with your accommodations and we apologize for the bedding issue you encountered. We strive to meet all guests needs and see that you have a memorable stay while you are here at the resort. We do hope you will choose Sandestin again soon. One of our reservation specialist will be happy to assist in getting you in just the right unit that meets all your needs. We look forward to your next arrival.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 18, 2013

The resort is beautiful, has tons to offer you and your family and is a resort to enjoy! We bought through a third party, but on arrival decided we wanted to pay for an upgrade to a larger suite. The hotel accommodated this request (although the pice was relatively high to do so.)The upgrade was beautiful and offered all the comforts of home. We were thrilled... Until the very first morning (Easter Sunday) when the renovation next door began at 7am.... We did not realize this was going to be the tone of our whole stay. On day two, renovation started once again at 7 with jack hammering for several hours. I called and spoke to the guest service manager. She promised to look into the matter and call me back to advise what was happening, if we needed to move, if Reno would discontinue. However, she NEVER bothered to call me back. The communication, her lack of care on follow up, and the lack of rest/relaxation thru our vacation was disappointing to say the least (we get only ONE vacation a year mind you.). This renovation and the poor communication almost ruined our trip. Upon my return home, it took me three calls to FINALLY talk to this MANAGER. One night of the UPGRADE fee was reduced off my bill. To me, seems a VERY MEAGER compensation offer.

Room Tip: Ask if there is anything going on in surrounding units. They claim that homeowners do not have to ad...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 23, 2013
Nadra W,

Thank you for your review and your most recent stay with us. We apologize for the issue you encountered regarding the renovation on the unit close to you. We do our best to work with all of our owners in regards to these types of issues. I am so sorry for the inconvenience to you and your family. We strive to offer all of our guests the best possible guest service and I apologize we failed you. We do hope you will choose Sandestin again soon. Please contact me at executiveoffice@sandestin.com with your direct contact information. I would like to speak with you in more detail regarding your stay. I look forward to hearing from you soon.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cherry Hills Village, CO
Top Contributor
87 reviews 87 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed April 17, 2013

We stayed at the Baytown Grand in a very nice condo but this place is just not set up to serve as a fine hotel. After a long trip in from Denver we arrived late along with a slew of others only to find 1 competent person Aaron to check in the mob. The other clerk was basically useless since the use of the computer seemed to elude her. She couldn't find any reservations and had to get help on each and very party she attempted to check in. Took almost an hour to check in. Housekeeping provided incomplete or no service on 3 of the 5 nights we were there and took over an hour to get back to us with omissions like towels and washcloths. To be fair the concierge desk did whatever they could to make our stay excellent with special kudos to Carol and Mary .

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 23, 2013
Charles B,

Thank you for choosing Sandestin...we apologize that we fell short of your expectations of Sandestin and what we have to offer. Please know what you experienced at check-in is not the standard and we are so sorry for the delay and the inconveniences you encountered. Thank you for your comments on Aaron, Carol and Mary. They do a great job and offer amazing guest service. We do hope you will choose us again soon. Please feel free to contact me at executiveoffice@sandestin.com if you have any questions or concerns. We look forward to your next arrival.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 16, 2013

I love Sandestin, and this place makes it easy. I have stayed in a different building each time I have been; however, I am always pleased. It provides all of the comforts of home so I don't feel cramped. Go to the grocery store and stock up on essentials to keep in your kitchen and you are all set. The short walk to the Wharf is the icing on the cake. Everything you need is right there. No car needed.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 23, 2013
JaimeStanton,

Thank you so much for the wonderful review! We appreciate your business and we thank you for continuing to choose Sandestin and all we have to offer. You are correct...no need for a car. We have all the complimentary transportation you want and we offer 4 hours of free bike rental per day as well as many other complimentary amenities. We have 2400 beautiful acres to explore and enjoy. We are so glad you choose Sandestin and we look forward to your next visit!

Regards,
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 15, 2013

I brought a tennis Dream Team to Sandestin this past weekend. We stayed on the resort at the Luau and played at the Sandestin Tennis Center. We were very pleased with our accommodations & with the staff at the tennis courts. Todd ,director of tennis, and his staff (David, Kevin & Jim) were great! We had so much fun and learned so much from their instruction! It was also fun meeting so many tennis players from all over. We will definitely be back for another Dream Team and for the tennis team challenges!!! Thanks Todd, David, Kevin & Jim.... y'all are great pros & we will be back soon!

Rhonda
Atlanta Georgia

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, April 23, 2013
Rhonda M,

We are so happy to see you and your friends had an amazing time with us during the Dream Team weekend. Todd and the crew at the Tennis Center are the best. They have great tennis pros, staff and an excellent Tennis Retail Shop too. They are a team that always delivers great service, instruction and tons of fun for all of their events. We hope you had a chance to experience some of our complimentary amenities and took a little time out for the beach too!
We look forward to you participating in another Dream Team weekend soon.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandestin Golf and Beach Resort

Address: 9300 Emerald Coast Pkwy West, Sandestin, FL 32550
Phone Number:
Location: United States > Florida > Florida Panhandle > Sandestin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Sandestin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandestin Golf and Beach Resort 4*
Number of rooms: 1265
Reservation Options:
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Also Known As:
Sandestin Golf And Beach Hotel Sandestin
Sandestin Hotel And Beach
Sandestin Resort And Beach
Sandestin Golf Beach Resort
Sandestin Resort Florida

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