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“Overall Still a Wonderful Place to Stay” 4 of 5 stars
Review of Sandestin Golf and Beach Resort

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Sandestin Golf and Beach Resort
4.0 of 5 Resort   |   9300 Emerald Coast Pkwy West, Sandestin, FL 32550   |  
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Hotel amenities
Ranked #2 of 2 hotels in Sandestin
Dallas, Texas
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Overall Still a Wonderful Place to Stay”
4 of 5 stars Reviewed July 10, 2012

We stayed at the Luau Tower 2 this past week. This was not my first visit at Luau or Sandestin Resort, but my most recent stay. I always enjoy staying in the Sandestin resort because it is like its own little town and lots of families choose to stay there. It makes the resort very family-friendly, but it is also a nice place for couples and young people to visit. This particular trip, however, I noticed a few things that were disappointing. I heard from my brother that Sandestin is under new ownership, but am not entirely sure of this, but I did notice several changes from my last stay in 2009. For one, the tram does not run through the resort as often as it did and the routes seem longer, plus our wait for the tram was at least 15 minutes. In the past, guests could count on the tram running through often and moving on a more efficient route through the resort. Also, the tram I took was pulled by a Jeep and was open. I also saw the tram from my previous visits which is more like a closed-in van. The open tram was nice with the ocean breeeze, but the route was so long that we made it to the Village of Baytowne Wharf way after our family who left after us and drove their cars.
In the Village a few businesses have closed down that were there previously leaving a few buildings vacant, which are probably signs of the poor economy. However, with places like Fat Tuesday's and Rum Runners, the Village is very lively and full of people: families and couples alike. There are so many activities for children like the ropes course, zip line, Euro bungy and even a new buisness that offers games and a laser course. My family enjoyed that one a lot. The fireworks every Tuesday night are a highlight and the fireworks on July 4th were absolutely awesome.
As for our unit at Luau Tower 2, I was a little disappointed. The carpet is a bit worn and the furniture and when we arrived, there was no toliet paper and only a few towels. A call down to the service desk fixed the toliet paper issue, but when we asked the cleaning ladies for more towels they asked for dirty ones in return for clean ones. We would have liked to keep them all and wash them using the stacked washer/dryer in our room, but handed over the dirty ones. The view from our balcony, on the other hand, was awesome. Our balcony wrapped around two sides of the building so we had a beautiful view of the ocean. Luau Towers 1 and 2 are just across the street from the beach making the beach very accessible. Our unit was a 1 bedroom with a living room with TV and dvd player, dining area with six chairs and a galley kithen with coffee pot. The living room couch folds out to a bed and the bedroom had a king sized bed with TV. The unit could easily sleep 4-5 people. The bathroom was very nice and modern, but our sink drained very slowly, which was something we should have called down to have fixed, but we were so busy each day we never did. In short, I love this place and though I did find a few things disappointing, I would not hesitate to go back. The location, private beach, and the Village alone make Sandestin and the Luau such an awesome place to stay.

Room Tip: Ask for a unit with a view. If you have any problems with your unit, reception will handle it right...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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English first
Branson, MO
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2012

Went for three-day conference and really had a good time in Destin. Staying at Sandestin, everything was close by. Great weather and beautiful beaches!

Room Tip: Get a room with a good A/C!
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lake charles,la
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 7, 2012

We arrived at around 3:00 P.M. and had no problems getting into our condo. This is the third time we have stayed there and never had a problem with check in but others have-- lucky us!! The condo was nicely furnished and very clean. Everything in working condition -- on our last stay we had a light out and they came and fixed it within hours of calling it in. Everyone was very pleasant to deal with and helpful. It was my birthday week and probably could not have been nicer!! We will be back. My only negative would be that you can not reserve a specific condo for your next visit without paying a "guarantee"fee. This is a new one for me!!!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth S, Manager at Sandestin Golf and Beach Resort, responded to this review, August 23, 2012
Dear normaLakeCharle,

Thanks so much for your comments regarding your 4th of July stay here at Sandestin. So glad to hear you and your family had a great time. We have some great events during the week of the 4th for all ages to enjoy. Hope you enjoyed the wonderful fireworks celebration we have in the Village on the 4th. They are certainly exciting and it is one of the best shows in the area. We hope you will make this a tradition and continue to celebrate the 4th of July with us again in 2013. Again, we appreciate your business and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola,Fl.
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 7, 2012

During this visit to the facility, the room was not supplied adequately with linens, also there was an issue with our A/C that was never resolved. It was reported and never addressed. We have stayed here in the past,but not sure we will return based on this experience.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sandestin Golf and Beach Resort, responded to this review, July 12, 2012
Thank you for your recent visit with us here at Sandestin Golf and Beach Resort. We value your feedback and are disappointed to see you were not completely satisfied with your unit. Please know we take our guests comments and feedback serious and use it to improve our operation and guests experience. We apologize for the inconvenience you experienced during your time here at Sandestin. If you would like to provide your contact information to executiveoffice@sandestin.com, we would like to look into this with further detail.

Again, thank you for choosing Sandestin Golf and Beach Resort and for taking your time to let us know of the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Mississippi, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 6, 2012

1. Wait until 5:30PM to check in.
2. Check out time is 11:00.
3. 330 dollars for stay in that small room what they called studio.
4. The room is look like some inn's room.
5. No service, if you have problem, you need wait until they have time and call you back.

  • Stayed July 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sandestin Golf and Beach Resort, responded to this review, July 12, 2012
Thank you for choosing Sandestin Golf and Beach Resort for your recent stay in the area. We are saddened to hear of your experience and to see you were disappointed with your check-in experience and your stay with us. Your feedback is very important to us as we use it to continually improve our operation and guests experience. We offer our sincere apologies for any inconvenience. If you could provide your reservation information to executiveoffice@sandestin.com, we would like to look into this further.

Again, thank you for choosing Sandestin Golf and Beach Rosort and for taking your time inform us of the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi, Mississippi
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 6, 2012

Check in is NOT at 4:00. Our room was not ready until after 6:30 p.m. The manager offered nothing but a phone call once the room was ready. It is not communicated anywhere that the 'check-in window is from 4 to 6'. We were at reception very early, 1:00 p.m., not expecting a room until 4:00, but they didn't event tell us at reception we could be waiting past 6:00 p.m. I told the manager at 4:30 that I realized a room was not ready for check-in but asked if there was anything else that she could do to right the situation. Nothing. She only stated that if the room was still not ready at 6:00 that we could talk then. Rude. Disappointing that the room is not ready; even more disappointing to have a manager not offer anything in attempt to make a situation better. Not even a soda or dinner voucher??? Basic customer service 101. Don't overpromise and underdeliver.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sandestin Golf and Beach Resort, responded to this review, July 12, 2012
Thank you for choosing Sandestin Golf and Beach Resort for your recent visit to our area, we appreciate your business. We are disappointed to see you were not completely satisfied with your stay here at the resort. We would like to apologize for the inconvenience caused during your time here. If you could provide the first and last name of the reservation to executiveoffice@sandestin.com, we would like to look into this with further detail and discuss your stay.

Once again, thank you for your time and effort in providing this information. We value your feedback and use it to continually improve our operation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, Florida
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 5, 2012

I probably should wait before writing this review, but based on some of the previous reviews, I don't think things will change. Actually, I am hoping that things will at least be OK from now on. We arrived at Sandestin at 5:30 p.m. and with check-in said to be 4 p.m., we expected to be able to get into our two-bedroom condo at Observation Point North pretty much right away. We were optimistic, but wrong. It was some time after 7 p.m. before the condo was ready. Then, we decided we wanted to actually park our car in the garage designed for Observation Point North. Silly us. I was able to find a place in the garage adjacent to ours so that was OK, I suppose, but my brother-in-law had to park back at the Grand Sandestin. This place is just massive, but it is little more than a cattle call place for tourists. I am here for a newspaper convention. Don't expect me to write good things about it. I will be speaking with our association executives to make sure we don't have our convention here again. I think the problem here is that no one is accountable. Employees just point you in another direction or on the phone, they transfer you to someone else or just flat out tell you they can't help you. Whether it's something as simple as getting washcloths for your two-bedroom condo or something as pertinent as finding out why your condo is not ready until well after 7 p.m. (Just think the federal government on steroids and you get the idea of the lack of customer service or finding any employee who truly cares.) My newspaper association could hold the next 10 annual conventions here and you couldn't pay me to come back, and that's after attending the past 33 conventions in a row.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sandestin Golf and Beach Resort, responded to this review, July 12, 2012
Thank you so much for your recent stay with us here at Sandestin Golf and Beach Resort, we appreciate your business. We sincerely apologize for the inconvenience you encountered during your stay. If you could provide the first and last name of the reservation to executiveoffice@sandestin.com, we would like to look into this further in detail.

Once again, thank you for letting us know about the situation. We value your feedback as we strive to continually improve our operation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sandestin Golf and Beach Resort

Address: 9300 Emerald Coast Pkwy West, Sandestin, FL 32550
Phone Number:
Location: United States > Florida > Florida Panhandle > Sandestin
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Sandestin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandestin Golf and Beach Resort 4*
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Also Known As:
Sandestin Golf And Beach Hotel Sandestin
Sandestin Hotel And Beach
Sandestin Resort And Beach
Sandestin Golf Beach Resort
Sandestin Resort Florida

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