This was my worst hotel stay in the last 5 years and I stay in a lot of hotels. The lobby appears fine and inviting. It all ends there. There is a serious mold and mildew problem. The rooms stink terribly so much so that I had trouble sleeping. I woke up in the middle of the night stuffed up from the mold. Everyone in our party (4 people) all complained about the horrendous smell. The water in the showers even smelled like sulfur. I don't know what to say other than this is a horrible hotel with a serious mold infestation problem that needs to be addressed. Stay away.

We stayed in this hotel for a total of six nights. It was average. Our first night they had overbooked the rooms and had to send the people in front of us in line, to another hotel, but the staff was very apologetic and friendly. When we checked in that first night, our carpeting near the bathroom was wet, the room was damp feeling and it smelled like paint or some other chemical, but because we knew that there wasn't anything else available and it was 11:30 pm, we dealt with it. When we got up in the morning it was still damp, but tolerable. The rest of the trip the room was always damp feeling. Unfortunately we never said anything to the management, which we regret doing. The hotel is also in a quite expensive location with little choice for an inexpensive meal. On the plus side, it is close to the pier as well as 175 which takes you to the Gulf beaches. The rooms are a decent size for 2 people and the beds are comfortable. The layout could use some improvement as well as the amount and placement of outlets. Overall, this hotel was fine, the staff was friendly, and it felt clean.

I recently stayed at Hilton Bayfront in St. Petersburg and was disappointed with both the quality of the hotel and service.

My biggest issue with the property was that it had a musty/moldy smell you sometimes find in humid locations that don't stay on top of it.

Although there were some bright spots, I found the service to be lacking and it left me with the impression that it was poorly run. I arrived on a Sunday and the computer system used for checking in/out guest was not working. Clearly this is going to be disruptive to both staff and guests. But given the problems started the day before I would have expected them to 1) figure out a temporary system to get people in and out and 2) had more staff on hand to help move things along. If they did either of those items it was not at all obvious to me.

After waiting awhile in line I was checked in and was fortunate enough to get a room assigned to me immediately. I went up to my room to unpack. About 30 minutes later a couple let themselves in to my room which had just been assigned to them. Fortunately they were nice enough about it and went back to the front desk to get another room. I called down to the front desk to let them know what happened. I left my room and came back about an hour later only to find my electronic room key card did not work. I went down to the front desk and told them. They fixed it and noted it probably got erased when they assigned the other couple my room. It would have been nice if they pointed that out when I called.

Because the computer system was not working they could not apply room-service or meals from the on-site restaurant to the bill. I kept copies of my bills just in case. It also meant that I could not sign into the complimentary wireless which required they system to recognize my room assignment. I had to go to the front desk and ask about it (mind you this is my third time back with long lines each time) to get the password for free access. It would have been nice if they provided that at check in.

The computer was down for several days and I think it came up late in the day on Tuesday. I was scheduled to check out Wednesday and asked for a later check out. Wednesday morning the bill that was put under my door was incorrect - wrong dates on the bill and my meals did not appear on the bill. I was on business travel and this all needed to be correct before I left. And I knew I would be rushing at checkout time so I went to the front desk in the morning to ask for it to be fixed. They pulled up my room, I pointed out the problems, they commented that I was checking out late and then said the items on the bill would be fixed prior to my late checkout. I went to my meetings and when I went back to my room the key once again did not work. So I went back down to the front desk to have my key reactivated. They said it was automatically turned off at normal check out time. I pointed out that I had a late checkout which was discussed when I stopped by earlier that day. Again, I would have expected them to extend the room key since they acknowledge the late check in.

Surprise surprise, when it came time for check out the bill was not corrected. I had to wait for them to get it fixed and reprinted. For some reason only one computer at the check in counter had a printer so I had to wait until the staff member using that printer to check someone in was done to print out my bill twice (once for the initial one and once for the corrected one).

Throughout all of this I never really got any apologies for the inconveniences or even a thank you for pointing out things they neglected to put on the bill. It is easy to imagine that the computers being down was very disruptive so many I caught them in an a-typically bad scenario. But they way things were handled with such poor customer orientation leave me with my conclusion that the property is just not well managed.

Finally, one note on the food: staff was great quality was mediocre.

All in all I would not stay here again even if someone else was paying for it. And I will certainly continue to avoid Hilton properties in general.

This Hotel is alright for a short stay. Room was smaller than I like. The hotel has been around for a while but it’s very clean!!! The front desk staff was very friendly and accommodating. The upper floors have the better view of the waterfront. The property is within walking distance to St. Petersburg Yacht Club. There was a charge for self-park but it’s over priced. I’ll be honest I’ve received a whole lot better accommodations from the Hilton brand at other locations. This property is not one of their better facilities. The property needs a face lift, better hallway and room lighting, updated shower systems, etc. The stay was not all bad; I real found the downtown area an easy walk from the hotel. There were several good restaurants and shops to enjoy. The food and service at 400 Beach Seafood and Tap House was awesome! Ask for Carlos he’ll take excellent care of you.