As a Hilton Honors Member, I had to book this hotel at the last minute through Orbitz due to a family emergency.. Check-in was pleasant, front desk clerk very helpful. Late dinner at Tangerine Restaurant was very good. Food beautifully prepared and superior service. The room was adequate upon first glance. Chair had to be replaced due to a unmentionable stain was noted. Bed was comfortable,towels plentiful, and shower had decent water flow. Then the nightmare began, hotel was having fire alarm checks for 2 and 1/2 days with an announcement for guests to enjoy themselves elsewhere. Each day the alarms and announcements went on for hours at a time. Hallways were littered with trays and glasses that had not been picked up for days. Josha, the Front Desk Manager, intervened on our behalf, comped our meal, gave us Starbucks coupons, and assured us we would have almost our entire stay comped. He was a true pro and I am patiently waiting for this credit. I realize bad things happen to good hotels and the important thing is to make it right by the customer. Will I stay here again, absolutely not. Did the hotel staff try to do the right thing? Joshua certainly did and he should be promoted since he understands guest service.
- Official Description (provided by the hotel):
- Explore the downtown St. Petersburg waterfront district from Hilton St. Petersburg Bayfront. This hotel in St. Petersburg, FL, is conveniently located in the heart of downtown St. Pete within walking distance of many cultural attractions. Unwind in the spacious hotel rooms that offer striking city views. Enjoy free Wifi and treat yourself to coffee in the comfort of your room. This hotel offers an on-site Starbucks, a heated outdoor pool, fully equipped fitness center and on-site restaurant. ... more less
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- Also Known As:
- Hilton St Petersburg Bayfront Hotel St. Petersburg
- Hilton Hotel St Petersburg
- Hilton Saint Petersburg
- Saint Petersburg Hilton